Customer Service & Support Jobs in Southampton, United Kingdom (Now Hiring) — 103 open — Page 3

We're Hiring: Deputy Branch Operations Manager

📍 Location: Waterlooville, Southampton, Hampshire, PO7 7AJ
💰 Salary: £43,000 per annum + Car Allowance
🕒 Hours: 40 hours per week, Monday to Friday
🎓 Benefits: Access to industry-leading Learning & Development, Mentorship, recognition schemes, and exclusive discounts with major brands from day one.
📌 Grade: F

See a Different World

At Securitas, we see potential where others don't. We put our clients at the heart of everything we do, combining exceptional people, innovative technology, and data-driven insights to deliver intelligent security solutions.

As a Deputy Branch Operations Manager, you'll play a key role in driving operational excellence, supporting business growth, and developing high-performing teams. Working alongside the Branch Operations Manager, you'll help ensure outstanding service delivery while creating an environment where people can thrive and succeed.

The Deputy Branch Operations Manager will be instrumental in building strong client relationships, leading workforce development initiatives, and driving continuous improvement across operations. You'll also support the integration of innovative technology and data-driven solutions to enhance service delivery and operational performance.

This is more than an operational role—it's an opportunity to influence change, drive innovation, and support the future of security services. As a Deputy Branch Operations Manager, you'll have the opportunity to shape strategy, develop future talent, and make a lasting impact within a growing and evolving business.

Why Join Us?

• Lead and develop a skilled, engaged workforce
• Drive innovation through modern security technology and digital guarding platforms
• Work with high-profile clients and build lasting partnerships
• Shape operational strategy and continuous improvement initiatives
• Access clear career progression and professional development opportunities
• Join a business that genuinely invests in its people

You’ll play a vital part in keeping people, property, and information safe. That includes:

What You'll Be Doing

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

What We're Looking For: Essential Requirements

• Valid SIA Licence
• 5 years checkable employment or education history
• Strong leadership skills with the ability to motivate and inspire others
• Excellent written and verbal communication skills
• A proactive and self-motivated approach
• Strong work ethic and professional standards
• Ability to work independently and use your own initiative
• A collaborative team player who can work effectively with the Branch Operations Manager and wider stakeholders

Skills & Experience

We'd Love to Hear From You If You Have:

• Proven experience managing, developing, and motivating a diverse workforce.
• Strong understanding of operational processes and performance management.
• Knowledge of Health & Safety requirements and best practice.
• Experience using data, reporting tools, and business intelligence to improve operational performance.
• A flexible and adaptable approach to changing business and client needs.
• A track record of delivering excellent customer service.
• A responsive, proactive, and solution-focused mindset.

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.