We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. It’s a story we’re proud of …
Skills: IT support, Customer service, Active Directory, Azure Virtual Desktop, Office 365
Leonardo
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Southampton, England, United Kingdom · Hybrid
Senior$4.3B raised
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Leonardo
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Southampton, England, United Kingdom · Hybrid
Senior+$4.3B raised
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Leonardo
Chief Project Engineer
Southampton, England, United Kingdom · Hybrid
Senior+$4.3B raised
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Full-time
Employer pension, Private health insurance
Posted 1d ago
Apply by Aug 19
~37 hrs/week
Responsibilities
The Technology Support Analyst will manage and resolve IT incidents and service requests while providing technical guidance to the Service Desk team. They will also monitor system alerts and ensure operational continuity across 21 port locations.
Requirements
Candidates must have proven experience in IT support or a strong customer service background with technical aptitude. Proficiency in tools such as Active Directory, Azure Virtual Desktop, and Office 365 is required.
Full job description
We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.
It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.
We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You’ll be supporting both local operations and executive teams.
Hours: Monday to Friday, 37 hours/week (typically 9:00–17:00, with some flexibility)
What You’ll Be Doing
Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
Provide technical guidance and mentoring to Service Desk colleagues.
Troubleshoot and document technical issues, escalating when necessary.
Monitor system alerts and perform daily checks to ensure operational continuity.
Communicate effectively with colleagues, suppliers, and customers.
Contribute to service improvements and uphold digital safety and security.
As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.
What We’re Looking For
Proven experience in IT support or a strong customer service background with technical aptitude.
Excellent communication and problem-solving skills.
Comfortable using tools like:
Active Directory
Azure Virtual Desktop
Office 365
Windows Autopilot
Microsoft Teams
iOS and Android devices
A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Southampton, a small amount of travel may be required to other UK ports depending on business needs.
Want to see what it’s like to work for the UK’s largest port operator? Our virtual work experience programme gives you an inside look at trade, sustainability, safety, and careers in one of the UK’s most vital indutries- https://www.talentxp.co.uk/track/e2e029cd
Additional Information:
When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1962
Headquarters
London
LinkedIn followers
61,158
Total funding
$404M
ABP is the UK’s leading ports group. We proudly serve our customers and our communities in the pursuit of our ambitious missions which are ‘Keeping Britain Trading’ and ‘Enabling the Energy Transition’. These are underpinned by a strong commitment to safety, sustainability and our people.
Our network of 21 ports handles ~ one quarter of the UK’s seaborne trade, and ~ £157 billion of UK trade annually. Our ports include Immingham, the UK’s largest port by tonnage, and Southampton, the nation’s number one export port, handling £40 billion of UK exports each year.
ABP is an essential partner for the Offshore Wind industry, providing Operations and Maintenance (O&M) for over 50% of the sector’s activity, as well as building infrastructure in facilities like Green Port Hull, a joint investment with SGRE, the largest Offshore Wind blade manufacturer, and LEEF (Lowestoft Eastern Energy Facility).
ABP is delivering on its green ambitions through decarbonising its operations, supporting customers in building more sustainable supply chains, and investing in infrastructure to realise future renewable energy generation. Since 2014, it has reduced its CO2 emissions by over 38%.
ABP’s vast freehold bank and ports are ready to support the drive towards achieving the nation’s target of net zero emissions by 2050.
The group’s other activities incl:
ABP Property: Property division, with an unrivalled land bank spanning 21 multi-modal locations around the country, and 960 hectares of port-based development land.
ABPmer: Marine and hydrographic company, with 60 years of experience, providing specialist marine environmental research and consultancy services.
UK Dredging: Port maintenance and dredging service.
Our ports are: Ayr, Barrow, Barry, Cardiff, Fleetwood, Garston, Goole, Grimsby, Hull, Immingham, Ipswich, King's Lynn, Lowestoft, Newport, Plymouth, Port Talbot, Silloth, Southampton, Swansea, Teignmouth and Troon
Port operationsImports/ ExportsContainersPassengers and CruisesGeneral CargoOffshore WindDry Bulks & Green EnergyForest ProductsLiquid BulksSteel and other metal
How many Security & Safety jobs are open in Southampton, United Kingdom right now?
There are currently 90 open security & safety positions in Southampton, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Southampton, United Kingdom?
Companies currently hiring include Leonardo, Associated British Ports, Multiple Access Communications Ltd, Hammersmith & Fulham Council, Securitas Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Southampton, United Kingdom?
Yes — 38 of the 90 open security & safety positions offer remote or hybrid work (0 remote, 38 hybrid).
How do I apply for Security & Safety jobs in Southampton, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.