London, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improv…
Skills: Data entry, Administrative support, Microsoft Outlook, Microsoft Excel, Microsoft Word
Southampton, England, United Kingdom · On-site
Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals…
Skills: Offender management, Resettlement, Mentoring, Youth justice, Social inclusion
Welwyn Hatfield, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we impro…
Skills: Strategic leadership, Operational management, Stakeholder management, Line management, Communication
Poole, England, United Kingdom · On-site
Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individ…
Skills: Emotional well-being support, Risk assessment, Safeguarding, Microsoft Office, Word
Leatherhead, England, United Kingdom · Hybrid
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we imp…
Skills: Substance misuse intervention, Assertive outreach, Case management, Group facilitation, Mental health support
St Helens, England, United Kingdom · On-site
Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individ…
Skills: Case management, Risk assessment, Safeguarding, Child protection, Multi-agency working
Sevenoaks, England, United Kingdom · Hybrid
Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individ…
Skills: HR administration, Customer service, Communication skills, Time management, Attention to detail
London, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose - we call these our '3Ps'. We achieve this in two ways. First, we impr…
Skills: Case management, Data entry, Administrative support, Reporting, Safeguarding
Welwyn Hatfield, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we impro…
Skills: Strategic planning, Operational management, Leadership, Line management, Stakeholder management
London, England, United Kingdom · Remote OK
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improv…
Skills: Stakeholder engagement, Strategic partnerships, Relationship building, Public sector commissioning, Procurement
London, England, United Kingdom · Remote OK
$44k–$48k/yr
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improv…
Skills: Bid management, Proposal writing, Public sector bidding, Grant funding, Stakeholder engagement
London, England, United Kingdom · Remote OK
$52k–$56k/yr
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improv…
Skills: Bid management, Proposal management, Public sector procurement, Grant funding, Team leadership
Leatherhead, England, United Kingdom · Hybrid
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we imp…
Skills: Substance use intervention, Case management, Therapeutic delivery, Motivational interviewing, Solution focused therapy
Havant, England, United Kingdom · Hybrid
$26k/yr
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose - we call these our '3Ps'. We achieve this in two ways. First, we impr…
Skills: Substance misuse support, Therapeutic interventions, Case management, Relationship building, Risk assessment
Leatherhead, England, United Kingdom · Hybrid
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we imp…
Skills: Substance misuse intervention, Assertive outreach, Case assessment, Group work, 1:1 support
Leatherhead, England, United Kingdom · Hybrid
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we imp…
Skills: Substance misuse intervention, Therapeutic intervention, Motivational interviewing, Risk assessment, Care planning
Welwyn Hatfield, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we impro…
Skills: Strategic leadership, Operational management, Line management, Stakeholder management, Communication skills
London, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we impro…
Skills: Offender management, Resettlement, Mentoring, Victim services, Gangs work
Welwyn Hatfield, England, United Kingdom · On-site
Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we impro…
Skills: Casework management, Safeguarding, Risk management, Trauma-informed care, Person-centred approach
Telford, England, United Kingdom · On-site
Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individ…
Skills: Child protection, Safeguarding, Risk assessment, Trauma-informed care, Youth work
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The Case Administrator will provide essential administrative and organizational support to the Offender Management Unit, including data management and meeting documentation. They will also coordinate with external agencies and assist in the effective delivery of offender management processes within the prison.
Candidates should have general knowledge of prison departments and functions, along with proficiency in Microsoft Office programs. Strong organizational skills and the ability to work effectively under tight deadlines are required for this role.
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
This is a great opportunity to join our team at HMP Thameside. We are seeking to recruit a Custody Case Administrator to support our team in HMP Thameside, who provide Offender Management and Gangs’ service. You will ensure the effective delivery of administrative and organisational support, enabling Custody Case Managers to manage caseloads of sentenced and remand prisoner as well as supporting with departmental targets and budget requirements. Some of your responsibilities will include:
Offender Management Coordination: Collect, prepare, collate, and record offender information in both paper and computer systems, ensuring accurate data management within the Offender Management Unit (OMU).
Data Management: Perform data entry, revision, and retrieval operations, ensuring that all relevant case data is promptly inputted into the OMU database for accessible performance information.
Compliance Monitoring: Ensure compliance with contract Key Performance Targets (KPTs) by encouraging timely completion of Offender Management functions and regularly updating Coordinators on weekly target achievements.
Meeting Documentation: Prepare and produce accurate minutes of Offender Management meetings, including Discharge Boards, MARAP meetings, Sentence Planning Boards, and Offender Manager Meetings, within tight deadlines.
Stakeholder Liaison: Collaborate with external agencies such as the Police, Probation, and Community Rehabilitation Companies (CRC) to ensure efficient sentence planning and offender management processes, proactively resolving any issues.
Administrative Support: Provide comprehensive administrative support to Case Managers and senior managers, facilitating the smooth operation of the Offender Management department.
Colleague Coverage: Step in to cover the duties of colleagues during absences or emergencies, ensuring uninterrupted service delivery within the Offender Management department.
Process Support: Assist with Home Detention Curfew (HDC) and Observation, Categorisation, and Allocation (OCA) processes, keeping Case Managers informed of prisoner movements and transfers within the prison system.
Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3725S in your message so that we can identify the opportunity.
Contract: Permanent
Hours & work pattern: Part time, 15 hours per week (Tuesday & Thursday)
Salary: £28,126.04 (FTE); £11,250.42 pro rata.
Location: HMP Thameside
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice.
Closing Date: 1630 on 11th of September 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.
Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.
At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.
Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.
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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live.
Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build resilience and aspiration in people and communities. Catch22 is at the forefront of public service delivery. Our staff work in prisons, alternative provision schools, colleges, and in a range of community settings – improving the lives of over 160,000 people each year.
Offices: 27 Pear Tree Street, London, EC1V 3AG, GB
Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live.
Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build resilience and aspiration in people and communities. Catch22 is at the forefront of public service delivery. Our staff work in prisons, alternative provision schools, colleges, and in a range of community settings – improving the lives of over 160,000 people each year.
Offices: 27 Pear Tree Street, London, EC1V 3AG, GB
