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Temporary
associate degree
Not-for-profit salary packaging, Confidential counselling, Chaplaincy support, Volunteering opportunities, Additional annual leave, Mission Australia Thank You Day
Posted 11h ago
Apply by Aug 10
~40 hrs/week
Responsibilities
The Support Case Worker provides hands-on assistance to clients experiencing homelessness, including intake, meal provision, and intensive case management. They are responsible for responding to crisis situations, maintaining accurate client records, and ensuring a safe environment for all residents.
Requirements
Candidates must hold an Associate Diploma in Community Services or equivalent experience and possess strong interpersonal and written communication skills. A current First Aid certificate, driver's licence, and Working with Children Check are required for this role.
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.
Your Opportunity
Join Mission Australia’s Inner City Services and make a real impact in the lives of people experiencing homelessness. Our service provides immediate accommodation and intensive case management to support clients with complex needs, helping to break the cycle of homelessness. Operating 24/7 with capacity for up to 40 male clients, we are committed to creating pathways to stability and independence.
In this hands-on role, you will support clients in completing tasks outlined in their case plans, working collaboratively with our two site-based Case Workers to ensure they receive the guidance and assistance needed to progress towards their goals. If you are passionate about making a difference and thrive in a dynamic, client-focused environment, we’d love to hear from you!
Your key responsibilities will be to:
Assist Case Workers, Team Leaders, and other staff members in the provision of practical supports, such as client intake, exits, meal provisions, linking with support agencies and other routine tasks such as packing up resident belongings and assisting with cleaning as required;
Respond to crisis situations in line with policies and procedures utilising supports available, such as senior staff if they are on shift or on-call ;
Record all client interactions in MA Connect ensuring records are accurate and non-judgemental language is used;
Ensure safety for clients by ensuring correct policies are adhered to and necessary assessments are completed;
Complete shift logs which present an accurate picture of connections / incidents and supports during each shift and exercise initiative.
Requirements for Success
Holds an Associate Diploma level qualification in Community Services or other appropriate qualifications/experience
Experience working with clients from a variety of different backgrounds and levels of disadvantage
Sound listening and engagement skills including the ability to build and maintain relationships with clients and other internal and external stakeholders
Sound written communication skills and the ability to complete client paperwork and make basic case notes
A strong focus on customer service and the ability to treat clients with respect and compassion
A sound level of computer literacy including proficiency in Microsoft Office packages and the ability to perform data entry
Demonstrated ability to work collaboratively as part of a team and/or autonomously
Demonstrated professional approach to the role including maintenance of professional boundaries
The willingness and ability to work a 24/7 rotating roster
Current First Aid Certificate or willingness to obtain
Current driver’s licence
Current Working with Children Check (Blue Card)
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au
At Mission Australia, we believe in hope and possibility for all.
With more than 165 years of experience meeting human need, we are one of the largest and most trusted for-purpose community service and housing providers in the country.
As a national non-denominational Christian charity, our values of respect, compassion, integrity, perseverance and celebration are at the heart of all we do.
Every day, we deliver homelessness services, provide social and affordable housing, help families, children and young people thrive, improve mental health and wellbeing, support people with disability, provide pathways to employment and financial stability, strengthen communities, offer alcohol and other drug support, and more.
Backed by our supporters, partners, funders and collaborators, we welcome and work alongside people and communities of all backgrounds, ages and beliefs who seek our support, providing excellent services and safe, secure homes that offer hope and lasting impact.
With our evidence and courageous voice, we advocate for a fairer nation and better outcomes for the people and communities we serve.
Guided by our bold Strategy 2030, we’re focused on delivering more safe, secure homes, expanding our impact and strengthening our organisation to meet the growing needs of people across Australia.
Together, we’re building hope and possibility for all.
Offices: Level 7 - HSBC Building, 580 George Street, Sydney, NSW 2000, AU
Homelessness crisis and prevention servicesSocial and affordable housingChildren and families servicesYouth servicesCommunity servicesAlcohol and other drug rehabilitationMental health servicesNational Disability Insurance SchemeHomeless aged care servicesEmployment and skills development
At Mission Australia, we believe in hope and possibility for all.
With more than 165 years of experience meeting human need, we are one of the largest and most trusted for-purpose community service and housing providers in the country.
As a national non-denominational Christian charity, our values of respect, compassion, integrity, perseverance and celebration are at the heart of all we do.
Every day, we deliver homelessness services, provide social and affordable housing, help families, children and young people thrive, improve mental health and wellbeing, support people with disability, provide pathways to employment and financial stability, strengthen communities, offer alcohol and other drug support, and more.
Backed by our supporters, partners, funders and collaborators, we welcome and work alongside people and communities of all backgrounds, ages and beliefs who seek our support, providing excellent services and safe, secure homes that offer hope and lasting impact.
With our evidence and courageous voice, we advocate for a fairer nation and better outcomes for the people and communities we serve.
Guided by our bold Strategy 2030, we’re focused on delivering more safe, secure homes, expanding our impact and strengthening our organisation to meet the growing needs of people across Australia.
Together, we’re building hope and possibility for all.
Offices: Level 7 - HSBC Building, 580 George Street, Sydney, NSW 2000, AU
Homelessness crisis and prevention servicesSocial and affordable housingChildren and families servicesYouth servicesCommunity servicesAlcohol and other drug rehabilitationMental health servicesNational Disability Insurance SchemeHomeless aged care servicesEmployment and skills development