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Full-time
professional certificate
Competitive Salary, Career Growth Opportunities, Learning & Development, Parental Leave, Tech & Equipment Provided, Free Tea, Coffee & Fruit
Posted 43d ago
~40 hrs/week
Responsibilities
Support the Hardware Product Manager in delivering and improving AV hardware products by translating customer needs into actionable specifications. Coordinate delivery across technical teams and manage the rollout of hardware changes through documentation and communication.
Requirements
Requires experience supporting product development from concept to delivery and a strong understanding of how hardware, software, and connectivity interact. A full UK driving licence is essential for national travel and overnight stays.
Full job description
Junior Product Manager – Hardware
Location: UK (national travel required)
Travel: Regular travel and overnight stays
Contract: Permanent
Department: Product
About Vivedia
At Vivedia, our hardware is the foundation of the customer experiences we deliver. Our AV products operate in real‑world, high‑reliability environments where there is no margin for failure. Hardware must work consistently, integrate seamlessly with software and connectivity, and be practical to deploy, support, and scale.
We’re now looking for an a Junior Product Manager – Hardware to support the development and evolution of our AV hardware portfolio. This is a hands‑on, delivery‑focused role, ideal for someone early in their product career who enjoys working closely with technical teams and customers.
The Role
As a Junior Product Manager – Hardware, you will support the Hardware Product Manager in delivering and improving Vivedia’s AV hardware products.
You’ll help translate customer and operational needs into clear, actionable work, coordinate delivery across multiple teams, and ensure hardware changes are well documented, communicated, and adopted.
This role plays a key part in both business‑as‑usual improvements and larger initiatives, helping to keep delivery moving in a complex, real‑world hardware environment.
What You’ll Be Doing
Build a strong understanding of customers, users, and operational teams, and what “good” looks like across hardware, software, and connectivity
Support delivery of the AV hardware product roadmap, contributing to prioritised backlogs and clear specifications
Translate customer feedback and operational needs into practical product requirements
Work closely with Product, Engineering, Desktop Development, Test, Technology, Technical Support, Delivery, and Customer teams to coordinate delivery
Support rollout of hardware changes through Customer Success and Marketing, ensuring readiness, communication, and effective handover
Assist with change management activities, considering training, adoption, and documentation from the outset
Create and maintain accurate product and technical documentation under the guidance of the Hardware Product Manager
Remain hands‑on and practical, contributing directly where needed to keep delivery moving
What We’re Looking For
You don’t need to have done everything before — we’re looking for strong foundations, curiosity, and a practical mindset.
Essential:
Experience supporting product development initiatives from concept through to delivery
Strong communication and stakeholder coordination skills
An interest in AV hardware and physical products deployed in live customer environments
An understanding of how hardware, software, and connectivity interact
A delivery‑focused, pragmatic approach to problem‑solving
Full UK driving licence, with willingness to travel nationally and stay overnight when required
Desirable:
Product, technical, or engineering‑related qualification (or equivalent practical experience)
Experience using customer feedback or market insight to inform product decisions
Interest in the bereavement sector and willingness to build deep industry knowledge through immersive customer experiences
Why Join Us?
Work on meaningful products used in critical, real‑world environments
Gain hands‑on experience across hardware, software, and operations
Learn from experienced Product and Technical professionals
Play a visible role in improving and evolving a growing hardware portfolio
Be part of a small, collaborative, fast‑moving team where your contribution matters
How to Apply
If you’re interested in building your product career in a hands‑on hardware role and want to make a real impact, we’d love to hear from you.
Apply via this advert with your CV and a short supporting statement outlining your interest in the role.
Ready to make an impact?
Apply now and help us turn AV Products into something extraordinary.
What we offer
Competitive salary
Career growth opportunities
Learning & development
Parental leave
Tech & equipment provided
Free tea, coffee & fruit
Company events & team building
Our Values at Vivedia
Customer First – Families and customers are at the heart of everything we do Dependable – We respond fast, get it right first time, and do what we say Friendly – Professional, human, and collaborative Simple – Clear communication, plain English, no fluff Smart – Experts in our field who innovate and share best practice Commercial – Honest, value-driven partnerships that put service before profit
Related keywords
AV HardwareProduct RoadmapBacklogTechnical SpecificationsChange ManagementCustomer SuccessHardware-Software IntegrationBereavement SectorProduct LifecycleStakeholder Management
The UK’s leading provider of audio-visual services for life events and bereavement.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2006
Headquarters
Sheffield
LinkedIn followers
2,079
We’re Vivedia, the UK’s leading provider of audio-visual services for life events. We have two brands - one for register office ceremonies and weddings (Vivedia) and one for funerals (Obitus) - and together they provide services for more than 300,000 events every year.
Our main services are music, live webcasting and video tributes. We have tenacious music specialists who hunt down thousands of pieces of new music each week, video editors who create inspiring and poignant tributes for families, helpful customer service teams who work closely with our customers, clever software developers who make great new products and skilled AV engineers who keep our on-premises hardware at venues nationwide running like clockwork. All that diversity helps keep things interesting for everyone!
Vivedia is a truly customer-focussed company. Everyone in our team works hard to deliver the best experience for the millions of people who attend the events we support every year. Our online reviews speak for themselves, but we get even more great feedback in person. That’s when we know we are doing a great job.
Our people are really important to us and visitors often comment how cheerful and friendly our 90+ colleagues are. And they are genuinely happy in their work! In a recent anonymous survey, over 90% of our team said they enjoy their work and more than 80% of our staff would recommend working here to family or friends. We offer competitive pay and benefits packages, plus you get to work in a relaxed environment where you’re trusted to get on and do a great job.
We’ve expanded rapidly in the past five years and we have ambitious plans to continue growing by delivering an enhanced experience for our customers, improving life for our colleagues, doing more for our community (we’ve donated over £100,000 to charities in the past two years) and doing our part to address the environmental challenges the planet faces.
Offices: Vivedia LTD, Unit 29 President Buildings, Savile Street East, Sheffield, S4 7UQ, GB
How many Customer Service & Support jobs are open in Sheffield, United Kingdom right now?
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