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Part-time
Pension Scheme, Cycle To Work Scheme, Paid Annual Leave, Employee Discounts, Retail Partner Deals, Employee Assistance Programme
Posted 57d ago
~12 hrs/week
Responsibilities
Lead and inspire the team to provide exceptional customer service while meeting business objectives and trading plans. Create a supportive culture of learning and development while ensuring the store operates safely and legally.
Requirements
Requires recent retail or similar leadership experience in a fast-paced environment with knowledge of KPIs like ATV. Candidates must be flexible to support other stores and possess strong communication and team motivation skills.
Full job description
Part Time Hospitality Team Leader - 12 hours per week.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
Supporting our colleagues in an environment where everyone feels valued and welcome.
Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
Flexibility of approach that will allow you to support other stores in the area when needed.
Ability to build strong relationships and communicate clearly and effectively.
Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life.
Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals.
Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets.
At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.
How many Customer Service & Support jobs are open in Sheffield, United Kingdom right now?
There are currently 259 open customer service & support positions in Sheffield, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sheffield, United Kingdom?
Companies currently hiring include NEXT PLC, Marks and Spencer, Greene King Brewery, JD Gyms, Sweet Carolina's Travel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sheffield, United Kingdom?
Yes — 32 of the 259 open customer service & support positions offer remote or hybrid work (9 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Sheffield, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.