Shrewsbury, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are tran…
Skills: Customer service, Communication, Computer skills, Multitasking, Problem solving
Portsmouth, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher (Contact Centre Agent) in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so t…
Skills: Customer service, Communication skills, Computer skills, Dispatching, Telephone etiquette
Sheffield, England, United Kingdom · Hybrid
Your role at Veezu: As a Home to School Pricing Assistant, you will be responsible for leading the end-to-end pricing and submission process for all Local Authority home-to-school tenders. This role will play a critical …
Skills: Tender management, Pricing strategy, Procurement portals, Data analysis, Communication
Sheffield, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher (Contact Centre Agent) in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so t…
Skills: Customer service, Communication skills, Computer skills, Dispatching, Problem solving
Sheffield, England, United Kingdom · On-site
The role of Commercial Hub Coordinator (Operations Coordinator) will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finis…
Skills: Data entry, Customer service, Communication, Attention to detail, Multitasking
Solihull, England, United Kingdom · On-site
Your role at Veezu: As a Driver Partner Experience Executive, you will be responsible for the day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner…
Skills: Customer service, Communication skills, Attention to detail, Organizational skills, Multitasking
Sheffield, England, United Kingdom · On-site
The role of Commercial Hub Coordinator will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. The primary activity o…
Skills: Data entry, Customer service, Communication, Multitasking, Time management
Solihull, England, United Kingdom · On-site
Your role at Veezu: Claims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of admin…
Skills: Claims Handling, Customer Service, Administration, First Notice of Loss, Data Entry
Shrewsbury, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are tran…
Skills: Customer Service, Communication Skills, Multitasking, Computer Literacy, Dispatching
Cardiff, Wales, United Kingdom · On-site
Your role at Veezu: As a Senior People Partner you will be an integral part of the People Team, collaborating closely with various departments to provide strategic HR guidance and support. You will foster positive employ…
Skills: Employee Relations, Strategic HR Guidance, Case Management, Performance Management, Talent Development
Solihull, England, United Kingdom · On-site
Your role at Veezu: As a Fleet Administrator , you will provide administrative assistance for all fleet related items and you will arrange vehicle hire for Driver Partners if their car is off the road. You will use syste…
Skills: Fleet Administration, Vehicle Hire Management, Microsoft Excel, Microsoft Office, Data Analysis
Sheffield, England, United Kingdom · Hybrid
Your role at Veezu: As a Trading Manager you will use data to determine the growth strategies of cities across the UK and play a key role in helping us to grow the business and enhance our market position. Reporting into…
Skills: Data Analysis, Strategic Planning, KPI Monitoring, Market Research, Pricing Strategy
Shrewsbury, England, United Kingdom · Hybrid
Your role at Veezu: As a Trading Manager you will use data to determine the growth strategies of cities across the UK and play a key role in helping us to grow the business and enhance our market position. Reporting into…
Skills: Data Analysis, Strategic Planning, KPI Monitoring, Market Research, Pricing Strategy
Luton, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are tran…
Skills: Customer service, Communication, Computer skills, Multitasking, Problem solving
Sheffield, England, United Kingdom · On-site
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are tran…
Skills: Customer Service, Communication Skills, Multitasking, Computer Literacy, Conflict Resolution
Cardiff, Wales, United Kingdom · On-site
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are tran…
Skills: Customer Service, Communication Skills, Multitasking, Computer Literacy, Problem Solving
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The dispatcher is responsible for efficiently managing and allocating inbound bookings to Driver Partners to ensure timely passenger transport. They also act as a key point of contact for Driver Partners and offshore agents to resolve queries and optimize service delivery.
Candidates must possess strong computer skills, excellent communication abilities, and the capacity to work in a fast-paced, high-pressure environment. The role requires a professional demeanor and the flexibility to work outside of standard business hours.
As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners.
Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience.
Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust.
Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required.
Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required.
Arrange bookings for walk-in passengers where applicable at regional hubs.
Liaise with off-shore partners in respect of handling passenger queries and bookings.
Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner.
Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries
Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
Ensure service delivery to commercial account customers is efficient and well managed at all times.
Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.
Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.
Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs.
Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager.
Seek to support passengers, account customers and Driver Partners to self-serve wherever possible.
Process all cash, card, account, and app bookings in accordance with company procedures.
Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible.
Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised.
Ensure completion of all mandatory training.
Manage your own self-development to improve knowledge.
Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager.
Understand and embody the Veezu values.
Constructively challenge, question, seek to improve, evolve and be kind.
Contribute to a strong community spirit.
Be objective, fair, ethical, and consistent.
Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
Ensure legal and contractual compliance.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Be willing to support other business areas as needed.
Adhere to company policies and procedures.
Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
Maintain information security to a recognised required standard in line with business needs
Ability to deliver excellent customer service.
Confidence in speaking to people on the phone.
Strong computer skills, including using multiple software platforms collaboratively.
Excellent listening and communication skills.
Professional and committed.
Ability to deal with challenging customer service situations.
Ability to work in a fast-paced environment.
Ability to multitask and work under pressure.
Ability to work independently and as part of a team.
Flexibility to work outside of standard working hours.
Excellent accuracy and attention to detail.
This role will be based out of our Shrewsbury office.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
#smarterlocalrides
Veezu for Business helps organisations move their people safely, efficiently and with complete visibility. As one of the UK's largest private hire networks, we provide reliable travel solutions for companies of every size, from SMEs to national enterprises and public sector organisations. Our technology makes managing travel simple. Whether it's employee commuting, client travel, airport transfers, education or healthcare transport, businesses benefit from streamlined booking, centralised account management, transparent reporting and flexible payment options, all backed by dedicated customer support. With extensive local coverage across the UK, Veezu combines national capability with trusted local operations. Our network of licensed professional Driver Partners delivers millions of journeys each year, helping organisations keep their people moving wherever business takes them. We understand that every business has different transport requirements. That's why we work closely with our customers to build tailored travel solutions that improve efficiency, support duty of care responsibilities and help control travel costs. Whether you're looking to simplify employee travel, enhance your customer experience or manage transport at scale, Veezu is your trusted transport partner. Smarter travel starts with Veezu.
Offices: Saint Mary Street, Hodge House, Cardiff, Wales, GB
#smarterlocalrides
Veezu for Business helps organisations move their people safely, efficiently and with complete visibility. As one of the UK's largest private hire networks, we provide reliable travel solutions for companies of every size, from SMEs to national enterprises and public sector organisations. Our technology makes managing travel simple. Whether it's employee commuting, client travel, airport transfers, education or healthcare transport, businesses benefit from streamlined booking, centralised account management, transparent reporting and flexible payment options, all backed by dedicated customer support. With extensive local coverage across the UK, Veezu combines national capability with trusted local operations. Our network of licensed professional Driver Partners delivers millions of journeys each year, helping organisations keep their people moving wherever business takes them. We understand that every business has different transport requirements. That's why we work closely with our customers to build tailored travel solutions that improve efficiency, support duty of care responsibilities and help control travel costs. Whether you're looking to simplify employee travel, enhance your customer experience or manage transport at scale, Veezu is your trusted transport partner. Smarter travel starts with Veezu.
Offices: Saint Mary Street, Hodge House, Cardiff, Wales, GB
