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Maintain the UK Retail Banking and Wealth Customers in Financial Difficulties Policy for Collections and Recoveries. Ensure policy adherence by the first line of defense and provide risk stewardship for debt collection agencies.
Requirements
Requires experience in a risk discipline specifically within collections or recoveries roles. Candidates must possess strong stakeholder management skills and a deep understanding of the regulatory environment associated with credit risk.
Full job description
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Credit Risk Policy Manager.
The Risk Policy and Projects Team own the Customers in Financial Difficulty policy and are responsible for ensuring that the 1st LoD (Line of Defence) adhere to the policy. The Customers in Financial Difficulty policy aims to provide fair customer outcomes for those in or approaching financial difficulty, typically manifesting in arrears. The 2nd LoD Risk Policy and Projects team is responsible for providing Risk Steward oversight to the activities performed by the 1st LoD Financial Support team.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you’ll:
Responsible for maintaining the UK RBW (Retail Banking and Wealth)Customers in Financial Difficulties Policy for both Collections and Recoveries including the Annual Policy Review, reflect changes in regulation and advances within the industry and on-going maintenance
Setting, developing and monitoring adherence to the Customers in Financial Difficulties policy, ensuring the banks approach drives good customer outcomes and meets internal standards
Ensuring that there is appropriate oversight of policy adherence by the 1st LoD and risk stewardship of Debt Collections Agencies and Debt Purchasers
Ensuring that the Forbearance Tool kit meets the needs of our customer base, agreeing additions / changes supported by business case
Support Credit Risk activity in delivery of the banks commercial strategy related to management of accounts in Recoveries
Supporting change initiatives and operational change programmes, escalating any concerns appropriately
Working with areas such as the Financial Support Team to deliver Collections and Recoveries change across the organisation
Providing general guidance/direction to mentor members of the team or develop their skills.
To be successful in this role you should meet the following requirements:
Experience within a Risk discipline, within a Collections and/or Recoveries role
Strong understanding of the regulatory and macro environments associated with Collections and Recoveries activities
Knowledge of retail banking secured and unsecured credit products is beneficial but not essential
Excellent stakeholder management skills and ability to deal with multiple stakeholders at any one time
Strong verbal and written communication skills, using a range of methods, with experience in report and policy writing
Excellent time management skills, with the ability to effectively managing multiple large workstreams concurrently within a project delivery environment.
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
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How many Finance & Accounting jobs are open in Sheffield, United Kingdom right now?
There are currently 52 open finance & accounting positions in Sheffield, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Sheffield, United Kingdom?
Companies currently hiring include HSBC, Arthrex, Bumper, D. M. Keith, First Intuition Birmingham, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Sheffield, United Kingdom?
Yes — 29 of the 52 open finance & accounting positions offer remote or hybrid work (2 remote, 27 hybrid).
How do I apply for Finance & Accounting jobs in Sheffield, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.