Customer Service & Support Jobs in Seattle, WA (Now Hiring) — 2,233 open — Page 16

SALARY 

LOCATION

Seattle, WA (In-Person)

FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE

The Property Coordinator supports Plymouth residents by working closely with the Portfolio Manager and Assistant Portfolio Manager to ensure that housing-related services are offered in a fair, respectful, harm reduction, trauma informed, and culturally proficient manner consistent with Plymouth’s mission. This position is part of the Property Management (PM) team that services Plymouth’s properties and ensures they are maintained in a way that supports the residents’ needs. This position will work on site at a building and is expected to share relevant Property Management information with the site operations team as needed. Specific tasks related to this position (but are not limited to) include general administrative tasks as assigned by the managers and by performing various property management tasks, i.e., depositing rent payments, preparing and filing lease/compliance documents, tracking unit turn progress, facilitating lease signings, scheduling work, escorting vendors at the building, ordering supplies, managing team and building calendars, drafting resident notices, entering information into the property management data base, and preparing reports. To better serve the team and residents, this position will work one weekend day shift.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING

Resident Relations

• Builds effective and professional relationships with residents. 
• Receives, investigates, and troubleshoots resident concerns and complaints related to lease, building rules, rent, work orders, and/or income recertification before escalating it to the managers for resolution.
• Monitors and respond to communication from resident or resident representatives as supervised by a manager.

General Administrative Support

• Assists with general support as needed (examples: faxing, making copies, scanning, filing, etc.).
• Uses MS Office programs for email, scheduling appointments, writing reports and organizing information and files.
• Manages the PM team calendar and building calendars.
• Answers phone and follows proper phone procedures. 
• Organizes and maintains files according to established procedures.

Leasing and Compliance Documentation

• Occasionally conducts lease signings and provides initial orientation of the building to new residents and serves as a backup facilitator to the Portfolio Manager and/or Assistant Portfolio Manager within the portfolio in their absence or when needed.
• Ensures accurate and timely preparation, completion, and submission of lease and compliance documents to appropriate departments and partners.
• Completes and serves resident notices, i.e., letters, rent bills, 48-hour notices, recertification notice, notice of death, as directed by the managers.
• Prepares documents required for legal proceedings.
• Works with onsite Permanent Supportive Housing (PSH) staff in gathering of resident information and resident paperwork including re-certification information as necessary.

Operation Coordination

• Collects, deposits, and processes rent for assigned buildings within the Portfolio.  Prepares, distributes, and files monthly rent bills, rent receipts, and payment plans.
• Completes and/or processes documentation forms such as Incident Reports, Resident Grievances, work orders, and Notices to Vacate.
• Receives, processes, and tracks work orders.
• Coordinates activities and work performed by contractors and Plymouth maintenance staff.
• Monitors unit turn progress and maintains the Unit Turn Report with accurate dates and notes.
• Conducts monthly building key audits.  Orders, replenishes, and organizes replacement keys in the building key cabinets.
• Assists residents with unit services including but not limited to, re-entry into individual unit if locked out during business hours.
• Orders building supplies as directed by managers and maintains inventories.

Database and Reporting

• Uses property management software to enter resident rents, move-ins, move-outs, maintenance requests, and related Property Management, Compliance, and Maintenance information in accordance with Plymouth policies.
• Prepares reports used by the PM team (A/R Aging Report, Vacancy Report, etc.).

Team Support

• Attends mandatory meetings and trainings.  Participates and contributes to meeting of team goals.

Building Security and Safety

• While not the primary focus of this job, at times, will operate all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
• When covering the front desk, maintains building security by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
• When covering the front desk, maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs site leadership of any violation of program rules; intervene on residents’ behalf to remove unauthorized guests, including calling 911.
• When covering the front desk, conducts safety/floor checks and promotes a safe, positive, and sanitary environment for residents and staff.
• When covering the front desk, perform light janitorial tasks in all areas of facilities, including, but not limited to, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks.
• When covering the front desk, intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care. 
• Mediates conflict using de-escalation, conflict mediation and other techniques as needed.

Other

• Performs other work-related duties as requested by the Portfolio Manager and/or the Assistant Portfolio Manager.

SOME KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Ability to communicate and work effectively with a diverse group of voices.
• Strong interpersonal skills and judgement to interact effectively with residents, staff and the public, and enforce appropriate boundaries with residents.        
• Strong administrative support experience and communication (written and verbal) skills.
• Outstanding attention to detail and organizational skills.
• Adept at problem-solving and persisting through resolution.
• Ability to work independently as well as in a team environment. 
• Proficient and experienced with Microsoft Office applications, particularly Word, Excel, Outlook, and Teams. Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research.
• Committed to providing quality service to our residents and empathetic to their needs.
• Ability to be adaptable and flexible in situations of ambiguity.

QUALIFICATIONS

• AA Degree or an equivalent combination of education and relevant work experience. 
• One year customer service experience and/or one year working in a similar position or environment.
• Experience in supportive housing and working with diverse, low-income or special needs population is desired. 
• Experience in rule enforcement, including lease and building rules as well as Seattle Landlord Tenant law is desired.  
• Working knowledge of section 8 subsidy program or low-income housing tax credit regulations is desired.
• Ability to speak a second language or ability to speak the Spanish language to assist in working directly with people from diverse racial, ethnic, and socioeconomic backgrounds is desired.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.