San Francisco, California, United States · Remote OK
$75k–$85k/yr
About Collective: Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business …
Skills: Accounting, Payroll Processing, Tax Knowledge, Customer Service, Onboarding
San Francisco, California, United States · On-site
$80k–$88k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Team Supervision, Staff Scheduling, Performance Management, Customer Service, Hospitality Management
San Francisco, California, United States · On-site
$20/hr–$25/hr
91 rooms | 408 sq. ft. meeting/event space Amenities: pet friendly, grab and go concierge, complimentary coffee/tea lobby service, laundry/dry cleaning service. Located in San Francisco’s Civic Center, Hotel Abri is a bo…
Skills: Property Management System, Accounting, Customer Service, Financial Analysis, Data Entry
San Francisco, California, United States · On-site
$17/hr–$27/hr
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer serv…
Skills: Customer Service, Cash Handling, POS Systems, Inventory Management, Stocking
San Francisco, California, United States · Hybrid
$160k–$190k/yr
Senior Implementation Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT system…
Skills: Software Implementation, React, TypeScript, Node.js, Customer Relationship Management
San Francisco, California, United States · On-site
$16/hr–$21/hr
We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable …
Skills: Cash Handling, Customer Service, Inventory Management, POS Systems, Stocking
San Francisco, California, United States · On-site
$32/hr–$54/hr
Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. T…
Skills: Wealth Management, Client Relationship Management, Financial Planning, Business Development, Series 7 License
San Francisco, California, United States · On-site
$18/hr–$22/hr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Retail Sales, Customer Service, Shift Supervision, Client Relationship Management, Visual Merchandising
San Francisco, California, United States · On-site
Overview You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors, and public areas. You will work closely with others who, like you, are fully committed to ensurin…
Skills: Cleaning, Sanitation, Attention To Detail, Communication, Multi-tasking
San Francisco, California, United States · Hybrid
$120k–$160k/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and…
Skills: Technical Support, Developer Support, Software Engineering, API Integration, Webhooks
San Francisco, California, United States · Hybrid
$48k–$57k/yr
Administrative Assistant - Early Start Starting Salary Range: $47,618 - $57,141 GGRC is looking hire an Administrative Assistant to provide administrative support of the Early Start Program to maximize efficient operatio…
Skills: Administrative Support, Case Management, Data Collection, Report Preparation, Customer Service
San Francisco, California, United States · On-site
$65k–$75k/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Marketing Strategy, Project Management, Adobe InDesign, Client Relationship Management, Branding
San Francisco, California, United States · On-site
$22/hr–$50/hr
Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Vision insurance As a Verizon Sales Specialist, you're the first point of contac…
Skills: Sales, Customer Relationship Management, Consultative Selling, Problem Solving, Prospecting
San Francisco, California, United States · Hybrid
$86k–$142k/yr
Who We Are At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the…
Skills: Project Management, Customer Success, JSON, HTML, SQL
San Francisco, California, United States · Hybrid
Who We Are At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the…
Skills: Account Management, Revenue Retention, Expansion Revenue, Relationship Building, Data Analysis
San Francisco, California, United States · On-site
ABOUT US For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we…
Skills: Sales, Customer Service, Interpersonal Skills, Active Listening, Member Onboarding
San Francisco, California, United States · On-site
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
Skills: Customer Service, Sales, Product Knowledge, Style Advice, Problem Solving
San Francisco, California, United States · On-site
About Us Do you see yourself as a Catering Sales Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - peopl…
Skills: Proactive Sales, Contract Negotiation, CRM Systems, Event Planning, Client Relationship Management
San Francisco, California, United States · On-site
Who We Are For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra’el Cohen created Thirdlove–a third, better option designed …
Skills: Customer Service, Retail Sales, Client Engagement, Visual Merchandising, Store Operations
San Francisco, California, United States · On-site
OVERVIEW: The Donor Care Specialist supports donor retention and stewardship efforts by ensuring a high-quality, responsive, and consistent experience for donors across the Golden State Division. This role serves as a ke…
Skills: Customer Service, Donor Stewardship, CRM Systems, Data Integrity, Written Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Guide new members through the onboarding process and provide ongoing support for bookkeeping, payroll, and tax inquiries via video calls. Act as a trusted advisor to help self-employed individuals understand their finances and navigate the accounting platform.
Requires 4+ years of customer support experience and 2+ years of experience in accounting or taxes. Proficiency with tools like Xero, QuickBooks, or Gusto and a strong understanding of payroll taxes are essential.
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
As a Senior Member Support Specialist at Collective, you will guide new members through a smooth and successful onboarding experience onto our all-in-one accounting platform, serving as a trusted resource for bookkeeping, payroll, and tax inquiries. This is a high-impact, customer-centric role where you will spend the majority of your day conducting video calls, breaking down complex technical topics into clear, easy-to-understand explanations.
We’re looking for an expert who pairs deep accounting and payroll knowledge with genuine customer service instincts—someone equally comfortable creating P&L reports and supporting solo entrepreneurs with a member-first mindset. The work is fast-paced and dynamic, and you’ll play a key advisory role in helping self-employed people understand their finances and run their businesses with confidence.
Conduct video calls with members each day (approximately 4–5 hours daily), guiding them through onboarding and day-to-day account questions.
Serve as a go-to resource for members navigating our platform, troubleshooting and escalating issues as needed.
Guide members through running their first payroll and understanding payroll taxes, including S-Corp payroll considerations.
Break down complex tax and accounting topics into clear, easy-to-understand explanations.
Support members pre and post onboarding with their support questions related to tax, accounting, payroll & overall use of our platforms.
Support entrepreneurs and the self-employed with a member-first mindset, treating every interaction as a chance to build trust.
Bring strong customer service instincts to every call, email, and message — professional, warm, and solutions-oriented.
Manage multiple member conversations and tasks at once without letting quality slip.
Maintain accurate documentation across Salesforce and internal systems.
Complete assigned tasks and workflows in a timely manner.
Partner cross-functionally to advocate for members and improve the overall experience.
4+ years of customer experience or support, and 2+ years working in accounting or taxes.
Experience with Xero, QuickBooks Online, Gusto, ADP, or similar accounting and payroll tools.
Strong understanding of payroll taxes; experience with S-Corp payroll is a plus.
A passion for helping our members and thriving in a customer-centric role.
Attention to detail, strong customer service skills, and the ability to manage multiple tasks.
Clear, professional written and verbal communication.
Ability to work effectively in a fast-paced environment with minimal supervision.
Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. Please note that we're open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Fresh Lunch: Provided on in-office days for those in a hybrid schedule.
Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Time Off: Flexible PTO plus 14 company holidays.
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.
Parental Leave: 16 weeks fully paid.
Retirement & Ownership: 401k plan plus an equity package.
Team Connection: Quarterly virtual events and an annual in-person summit.
#LI-Remote
The first all-in-one financial solution built exclusively for solopreneurs.
Collective is the first all-in-one financial platform designed to give self-employed entrepreneurs the technology and team they need so they can focus on their passion, not their paperwork. Collective handles LLC and S Corp formation, payroll, taxes, monthly bookkeeping, compliance and more all in one place, exclusively for solopreneurs.
Offices: 555 Mission Street, San Francisco, CA 94106, US
There are currently 2,221 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 441 of the 2221 open customer service & support positions offer remote or hybrid work (138 remote, 303 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
