San Francisco, California, United States · Hybrid
$120k–$160k/yr
Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and…
Skills: Technical Support, Developer Support, Software Engineering, API Integration, Webhooks
San Francisco, California, United States · On-site
$16/hr–$21/hr
We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable …
Skills: Cash Handling, Customer Service, Inventory Management, POS Systems, Stocking
San Francisco, California, United States · On-site
$17/hr–$27/hr
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer serv…
Skills: Customer Service, Cash Handling, POS Systems, Inventory Management, Stocking
San Francisco, California, United States · On-site
$120k–$170k/yr
About Roger: Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes…
Skills: Customer Success Management, Clinician Communication, Operational Execution, Adoption Monitoring, Training Material Creation
San Francisco, California, United States · On-site
$22/hr–$23/hr
Job Summary: The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in …
Skills: Communication Skills, Problem Solving, Interpersonal Skills, Customer Service, Surveillance Monitoring
San Francisco, California, United States · On-site
Nous recrutons un conseilleur de vente afin d'offrir à nos clients une expérience, authentique et personnalisée et d'atteindre nos objectifs de vente. En qualité de conseiller de vente, vous veillerez à ce que chaque cli…
Skills: Customer Service, Sales, Beauty Consulting, Visual Merchandising, POS Software
San Francisco, California, United States · Hybrid
$234k–$260k/yr
About The Team Our mission is to bring OpenAI products to life for every customer. Demo Experience equips customer-facing teams with the experiences, systems, and confidence to make frontier capabilities tangible, releva…
Skills: Product Engineering, Technical Storytelling, LLM Agents, Software Architecture, Prototyping
San Francisco, California, United States · On-site
$110k–$150k/yr
Why Ivo? Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs. The …
Skills: Account Management, SaaS Sales, Customer Success, Revenue Forecasting, CRM Management
San Francisco, California, United States · On-site
$33/hr–$49/hr
Specialized Account engineer, Irvine, CA Onsite This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the…
Skills: Field Technical Support, Networking, Operating Systems, High Availability Systems, Customer Relationship Building
San Francisco, California, United States · On-site
$28/hr–$32/hr
Job ID: 291385 Store Name/Number: CA-Stonestown Galleria (0632) Address:3251 20th Ave, San Francisco, CA 94132, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular…
Skills: Leadership, Coaching, Client Service, Sales, Team Development
San Francisco, California, United States · On-site
$25/hr–$25/hr
Job DetailsJob Location: San Francisco, CA 94102Position Type: Part TimeSalary Range: $25.00 - $25.00 HourlyBank Teller - Part Time (San Francisco, CA) If you are a people person who loves to help others and has an eye o…
Skills: Customer Service, Cash Handling, Retail Experience, Microsoft Word, Microsoft Excel
San Francisco, California, United States · Hybrid
$160k–$190k/yr
Senior Implementation Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT system…
Skills: Software Implementation, React, TypeScript, Node.js, Customer Relationship Management
San Francisco, California, United States · On-site
About us: At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster,…
Skills: Customer Onboarding, Implementation Management, Solution Design, Project Management, CRM Configuration
San Francisco, California, United States · On-site
About us: Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of …
Skills: Customer Service, Organizational Skills, Attention To Detail, Written Communication, Verbal Communication
San Francisco, California, United States · On-site
$33/hr–$49/hr
Specialized Account engineer, Irvine, CA Onsite This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the…
Skills: Field Technical Support, Networking, Operating Systems, High Availability Systems, Customer Relationship Building
San Francisco, California, United States · On-site
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Skills: Mixology, Beverage Operations, Customer Service, Cocktail Creation, Detail Oriented
San Francisco, California, United States · On-site
$19/hr–$22/hr
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Order Taking, Guest Relations, Cash Handling, Food & Beverage Service, Upselling
San Francisco, California, United States · On-site
$19/hr–$22/hr
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Guest Service, POS System Operation, Upselling, Cashiering, Menu Knowledge
San Francisco, California, United States · On-site
$80k–$88k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Team Supervision, Staff Scheduling, Performance Management, Customer Service, Hospitality Management
San Francisco, California, United States · Remote OK
$75k–$85k/yr
About Collective: Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business …
Skills: Accounting, Payroll Processing, Tax Knowledge, Customer Service, Onboarding
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the primary technical point of contact for customers, owning the resolution of technical issues from triage to fix. Build the company's support infrastructure, including automated workflows, runbooks, and knowledge bases.
Requires 3+ years of experience in technical or developer support and a background in writing and deploying production code. Must be proficient with APIs and webhooks and capable of translating technical details for non-technical stakeholders.
Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.
We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity.
As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer’s confusion, highlighted issue, or feedback and our organization. This is not a traditional support role. You debug like a developer, communicate like a customer success pro, and rip through inbound tickets as a puzzle worth solving thoroughly and urgently.
You'll sit on the Customer Success team and operate as a critical bridge to other internal teams — triaging issues, escalating thoughtfully, and closing the loop so problems don't repeat. You'll also build the support infrastructure from scratch: the tooling, the automation, the runbooks, and the processes that let Metriport scale support without scaling headcount linearly.
In the first few months, you'll work closely with our Customer Success team to triage all inbound customer issues and build a best-in-class support operation. You'll be responsible for:
Customer Issue Ownership: Be the first responder on all inbound technical issues. Own resolution end-to-end – from triage to fix to follow-up.
Automated Support Infrastructure: Build and maintain Metriport's automated support systems, including ticketing workflows, runbooks, and self-service tooling that deflect repeat issues.
Resolution and Engineering Escalation: Reproduce bugs, root cause, and hand off well-documented escalations to the on-call engineering team when needed – minimizing back-and-forth.
Product Feedback Loop: Synthesize patterns in customer issues into structured, actionable feedback for the Product team. You're the voice of the customer inside the building – vital considerations within our company direction.
Support Documentation: Create and maintain internal and external knowledge bases, FAQs, and integration guides that help customers help themselves.
Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution.
Shipped Code & API Familiarity: You've written and deployed production code. You understand what it means to build something that has to work reliably at scale. You've consumed or built/consumed APIs and webhooks. You know exactly where things break.
Core Competency: You're obsessed with resolution. High ticket volume doesn't faze you – it motivates you. You prioritize ruthlessly, triage fast, communicate clearly, and never let a customer feel blocked or unsure of status.
Problem Solving: You work through ambiguous, multi-constraint problems with sound judgment, thorough investigation, and a written narrative that gets engineering buy-in when escalation is needed. If someone asks you “why”, you have a confident answer backed by sound logic.
Collaborative: Can work fluidly across teams and levels of technical fluency, translating technical details to non-technical stakeholders and vice versa without losing clarity and the primary point.
Availability: Comfortable with a role that demands availability outside traditional hours, especially as we scale. Our team is committed and will be in the trenches with you.
The "Metriport" Mindset: Low ego, high ownership. You'd rather fix the root cause than close the ticket.
Domain: Experience in Healthcare IT or Healthtech, with familiarity in relevant standards (e.g., FHIR, HL7, SMART on FHIR).
Support Tooling: Hands-on experience building or configuring support systems (e.g., Pylon, automated triage workflows).
On-Call Experience: You've been part of an engineering on-call rotation and know what it's like to own an incident from detection to postmortem.
Early Stage: You've worked at a Series A or earlier startup and know how to build the plane while flying it.
Open Source: Contributions to or experience supporting open-source developer tools or APIs.
Competitive equity + compensation package 🚀
Full family Platinum health insurance, dental, and vision coverage 🦷
401(k) retirement plan + matching 💰
Flexible work from home or in-office 🏢
Healthy lunches complimentary when in-office (and breakfast + dinners as needed) 🍏
Quarterly company off-sites with the team ⛷️
MacBook provided by us 💻
Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️
Metriport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Open-Source and Universal API for Healthcare Data Exchange.
Metriport is an open-source platform that makes it easy for healthcare organizations to access and exchange medical data for their patients.
Offices: 2261 Market St, #4818, San Francisco, California 94114, US
There are currently 2,221 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 441 of the 2221 open customer service & support positions offer remote or hybrid work (138 remote, 303 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
