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Fraud Operations Specialist Train onsite Work from Home. Salary up to $21.05/hour
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$42k–$54k/yr
Full-time
high school
Medical coverage, Dental coverage, Vision coverage, 401(k) matching, Tuition reimbursement, Paid time off
Posted 9d ago
~40 hrs/week
Responsibilities
Investigate potential fraud on credit card accounts by identifying suspicious patterns and verifying transactions with clients. Maintain high standards of service while ensuring compliance with company policies and ethical standards.
Requirements
Requires 1-3 years of experience in a customer-facing or service-oriented role with strong attention to detail. Candidates must be proficient in Microsoft Office and possess clear communication skills.
Full job description
Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and minimizing financial risk through early detection of fraudulent activity on credit card accounts. In this entry-level position, you will combine analytical thinking with a strong client focus to investigate account activity, verify transactions, and deliver a consistently high standard of service. This is an opportunity to build a meaningful career at one of the world's leading financial institutions, where your attention to detail directly safeguards clients and their assets. Attached resume is required to be considered. Train on site/ Home Office Program This position requires you to complete training on site at 100 Citibank Drive, San Antonio TX 78245. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and technology that is required. Ready to launch your next career journey? This full-time position comes with a fantastic benefits package designed to support you every step of the way! • Day 1 Health Coverage: Medical, Dental, Vision • Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth • Financial Future: 401(k) matching and tuition reimbursement • Work-Life Balance: Generous paid time off including vacation and holidays. • Heath & Wellness Support: Confidential mental health resources and assistance programs. Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/ At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career. Responsibilities • Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients. • Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions. • Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance. • Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently. • Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required. Required Qualifications & Skills • 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries. • High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly. • Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues. • Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills. • Excels in a fast-paced environment while maintaining accuracy and attention to detail. • High School diploma or equivalent. Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,499 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 241 of the 4499 open customer service & support positions offer remote or hybrid work (100 remote, 141 hybrid).
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