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Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!! Come be a part of an AWARD-WINNING TEAM. Hotel …
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$23/hr
Full-time
professional certificate
Medical plans, Dental insurance, Vision insurance, 401k with company match, Paid time off, Holidays
Posted 9d ago
~40 hrs/week
Responsibilities
The Help Desk technician is responsible for resolving technical tickets, troubleshooting hardware and software issues, and documenting all support requests. They will also perform workstation setups and provide on-call support as needed.
Requirements
Candidates must have at least one year of hands-on technical experience and a working knowledge of Windows and networking. Strong communication skills and the ability to pass a background check are required.
Full job description
Headquartered in San Antonio, Texas, Brundage Management Company, Inc. (BMC) is a privately held organization with a diverse portfolio of business lines and investments. BMC’s primary focus is providing strategic and operational management services for Sun Loan Company, a consumer installment loan business, and Storage Hub, an award‑winning self‑storage company.
Through our centralized support model, BMC partners closely with our investments to drive performance and long‑term growth. Our services include executive‑level leadership and decision‑making; human resources, recruitment, and training; marketing; accounting; licensing and auditing; information technology; representation on state and national boards; and long‑term strategic planning.
At BMC, we are deeply committed to serving our customers and communities better every day. To support that mission, we continue to grow and strengthen our teams by building internal capabilities, developing talent, and owning the skills and strategies necessary to drive meaningful change. Our focus is on empowering our people to deliver results that are centered on customer experience, operational excellence, and community impact.
The Help Desk I responsibilities include working and resolving tickets in a timely manner and escalating to higher tiers when needed. Document tickets appropriately and respond to emails. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement hardware or software.
Position Responsibilities:
Troubleshoot end-user hardware, software, and networking problems in a Windows / Linux environment
Troubleshoot, identify, research, and resolve technical problems
Respond to telephone calls, email, and personnel requests for technical support
Document, track, and monitor the status of a problem to ensure a timely resolution via ticketing system
Verify with the end users that problems are resolved
Escalate unresolved end-user problems to appropriate tier
Install and configure workstation software and printers
Provide on-call support on one Saturday a month
Position Requirements:
Working knowledge of Microsoft Windows operating system and applications
Working knowledge of computer networking, server to workstation topologies, and connectivity issues
Any knowledge of Linux is a plus: configuring network, checking IP addresses, basic commands, Samba, Cups, Apache, SSH
Ability to perform multiple tasks and work on multiple issues with appropriate supervision
Excellent verbal and written communication skills
Strong technical, analytical, and organizational skills
Keen attention to detail is a must
Strong sense of urgency, solid sense of ownership, and team player
Self-motivated (proactive) and able to work independently
1 year of hands-on technical experience
Able to successfully pass a background check
Reliable transportation
A+, Network+, MCP preferred
Fluency in Spanish is a plus
This is for a Full-time on-site shift either 8AM-5PM or 9AM-6PM M-F
Travel based on operational needs
Work Authorization Notice
Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:
Work Authorization Required: Candidates must already possess valid U.S. work authorization that permits employment with any employer.
No Visa Sponsorship Provided: We are unable to sponsor employment visas (such as H-1B, O-1, etc.) or assume responsibility for transferring existing sponsorships at this time.
Benefits:
Low-Deductible and affordable Medical Plans including medical, dental and vision.
Competitive salary: Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
401K with company match.
Paid Time Off including Holidays, Vacation and Sick time.
Bonus opportunities.
Career development.
Formal and Comprehensive Training Program.
If you are ready to be a part of a company that values its employees, invests in their growth, and fosters a culture of success, then Brundage Management Co. is the place for you. Apply today and embark on a fulfilling career journey where your potential is recognized and rewarded.
Brundage Management Company, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Related keywords
Help DeskWindowsLinuxNetworkingHardwareSoftwareA+Network+MCPTicketing systemSambaCupsApacheSSHTechnical supportWorkstation
Brundage Management Company, Inc. (BMC) performs all management functions for the Brundage Family businesses from its headquarters in San Antonio, TX. Functions provided for Sun Loan Company, and Storage Hub by BMC include: executive level management and operations, human resources, employee recruitment and training, marketing and advertising, accounting, licensing and auditing functions, information technology, representation on state and national boards, and governing bodies.
Offices: 254 Spencer Ln, San Antonio, Texas 78201, US
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,499 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 241 of the 4499 open customer service & support positions offer remote or hybrid work (100 remote, 141 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.