San Antonio, Texas, United States · Hybrid
$21/hr–$22/hr
Description Job Summary The Bilingual Member Care Associate is responsible for providing enthusiastic, professional, and inspiring service by phone or video communication in a high call volume environment. The primary pu…
Skills: Bilingual English and Spanish, Customer Service, Call Center Operations, Cross-selling, Up-selling
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Provide professional member service via phone and video, handling transactions and account maintenance in both English and Spanish. Focus on strengthening member relationships through product cross-selling and resolving escalated issues to ensure first-call resolution.
Requires a high school diploma or GED and fluency in English and Spanish. Candidates must have 1-3 years of call center experience or 2-3 years of general customer service experience.
Description
The Bilingual Member Care Associate is responsible for providing enthusiastic, professional, and inspiring service by phone or video communication in a high call volume environment. The primary purpose of this position is to provide best-in-class member service while adding financial value by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.
Requirements
At Firstmark Credit Union, we’re working together with our members to build their tomorrow — and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.
Make your mark at Firstmark.
In 1932, during the Great Depression, ten teachers agreed to establish a credit union to serve educators. San Antonio Teachers Credit Union (SATCU), the first state-chartered credit union in San Antonio, was born and proudly served members under that name for 70 years. In 2002, SATCU became Firstmark Credit Union when membership qualifications were expanded to help more people in our community. Although our name changed, we continue to be deeply rooted in the education community. Today, we are committed more than ever to the success of our educators and those who support them. We are proud to be a credit union founded by educators for educators! Firstmark Credit Union is a member-owned, locally controlled not-for-profit financial cooperative. Firstmark has over $1 Billion in assets and more than 97,000 members. Federally Insured by the NCUA. Equal Housing Lender.
Offices: 2023 Gold Canyon Dr, San Antonio, Texas 78232, US · 7218 Culebra Rd, San Antonio, Texas 78251, US · 6927 S Zarzamora St, San Antonio, Texas 78224, US · 8960 Huebner Rd, San Antonio, Texas 78240, US · 2600 N Loop 1604 W, San Antonio, Texas 78248, US
Make your mark at Firstmark.
In 1932, during the Great Depression, ten teachers agreed to establish a credit union to serve educators. San Antonio Teachers Credit Union (SATCU), the first state-chartered credit union in San Antonio, was born and proudly served members under that name for 70 years. In 2002, SATCU became Firstmark Credit Union when membership qualifications were expanded to help more people in our community. Although our name changed, we continue to be deeply rooted in the education community. Today, we are committed more than ever to the success of our educators and those who support them. We are proud to be a credit union founded by educators for educators! Firstmark Credit Union is a member-owned, locally controlled not-for-profit financial cooperative. Firstmark has over $1 Billion in assets and more than 97,000 members. Federally Insured by the NCUA. Equal Housing Lender.
Offices: 2023 Gold Canyon Dr, San Antonio, Texas 78232, US · 7218 Culebra Rd, San Antonio, Texas 78251, US · 6927 S Zarzamora St, San Antonio, Texas 78224, US · 8960 Huebner Rd, San Antonio, Texas 78240, US · 2600 N Loop 1604 W, San Antonio, Texas 78248, US
