JOB TITLE: JOB TITLE: NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is …
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$16/hr–$24/hr
Full-time
associate degree, professional certificate
Benefits
Posted 29d ago
Apply by Oct 8
~40 hrs/week
Responsibilities
Provide first-level technical support by diagnosing and resolving basic hardware, software, and connectivity issues for customers. Monitor network alerts and assist senior technicians with installations, upgrades, and equipment staging.
Requirements
Requires 0-2 years of technical support experience and a valid driver's license. An Associate's degree or certifications like CompTIA Network+ (required within 90 days) are preferred.
Full job description
JOB TITLE: JOB TITLE: NETWORK TECHNICIAN TIER 1
REPORTS TO: NETWORK SUPPORT MANAGER
SALARY RANGE: $16 - $24 /HR + Benefits
A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.
Job Mission
The Network Technician I is responsible for providing first-level technical support to customers by diagnosing, troubleshooting, and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.
The Network Technician I works to resolve issues on the first interaction whenever possible while maintaining a customer-service-oriented environment focused on problem detection, resolution, and escalation when necessary. This position supports senior technicians and assists with network installations, maintenance, and operational tasks while developing technical expertise.
Job Outcomes
Responsibilities
Provide first-level technical support for customer network issues and service requests
Monitor network alerts and respond to service tickets in a timely manner
Escalate complex technical issues to senior technicians with clear documentation of the troubleshooting steps performed
Provide professional and courteous phone and email support for customers
Maintain ownership of assigned tickets and follow through to resolution or proper escalation
Communicate status updates to customers and internal stakeholders as needed
Assist senior technicians with network installations, upgrades, and equipment staging
Perform basic device configuration and hardware replacements as directed
Accurately document troubleshooting steps, resolutions, and service activities within the ticketing system
Support operational processes by following established procedures and documentation standards
Be prompt and available during scheduled hours to ensure proper support coverage
Participate in scheduled on-call rotations as required
Assist with maintaining accurate service records and work orders
Support team members in resolving cases and maintaining service quality
Other duties as assigned
Job Competencies
Professional Attributes
Ability to quickly learn new technologies and troubleshooting methods
Positive attitude with customers and team members
Strong phone etiquette and customer service skills
Ability to multitask while maintaining strong attention to detail
Basic technical troubleshooting and problem-solving skills
Ability to work effectively in a team environment
High level of initiative and willingness to learn
Good time management and organizational skills
Clear written and verbal communication skills
Ability to remain calm and professional in stressful situations
Ability to follow established procedures and instructions
Professional customer-facing presence when assisting with field work
Basic mechanical aptitude and comfort working with technology equipment
Comfortable working on ladders and in field environments when assisting with installations
High regard for personal safety when performing work
Education / Training
Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience preferred but not required.
Preferred certifications include one or more of the following:
CompTIA Network+ (Must obtain with 90 days of employment)
CWT (Certified Wireless Technician)
CompTIA A+
Entry-level networking certifications or relevant technical coursework
Experience Requirements:
0–2 years of technical support, help desk, or network operations experience preferred Basic familiarity with troubleshooting wired and wireless networks is beneficial
Other Requirements
Valid driver's license
Must be authorized to work in the United States
Passport or ability to obtain a passport
Ability to pass drug screening and background check
TengoInternet provides wireless network consulting, design, implementation and management services to customers across the US. For over 24 years, TengoInternet has been enabling its customers to delight their guests with purpose-built wireless networks.
Whether video chats with family, working on an important business proposal or streaming shows, our mission is to keep our clients connected as the occasion demands. Delivering an outdoor WiFi solution that works well can be challenging. TengoInternet has mastered the art and science of implementing great outdoor WiFi. From mountainous terrain to environments with extreme weather conditions, TengoInternet can overcome even the most challenging circumstances.
Outdoor connectivity solutions that work. Guaranteed.
Offices: 1800 E 4th St, Ste 122, Austin, Texas 78702, US
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,614 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., Lowe's Companies, Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 256 of the 4614 open customer service & support positions offer remote or hybrid work (103 remote, 153 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.