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Job DetailsJob Location: Four Points by Sheraton Bellingham - BELLINGHAM, WA 98229Position Type: Full TimeSalary Range: $19.75 - $20.00 HourlyJob Category: Hospitality - HotelFour Points by Sheraton Bellingham is a hotel & Conference Center is located close to downtown and the waterfront. We strive to operate hotels where every guest wants to stay, every associate wants to work. We support each associate in achieving clearly defined objectives and take a proactive approach to improving the well-being of our communities. We value teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Front Desk Agent provides front desk services to guests in a friendly, efficient, and professional manner.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into the hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the computer, obtaining a credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms, and other areas
Responds to guest questions either in person or over the phone courteously and professionally; provides information, including but not limited to directions, shopping, dining, entertainment, hotel services, and safety
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed
Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt
Makes and confirms reservations for future hotel guests following established procedures, including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring the guest understands all hotel policies, particularly with regard to reservation cancellation.
Checks guests out of the hotel following established procedures, including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork
Maintains front desk area in a clean and orderly fashion
Possesses and maintains thorough knowledge of the hotel and the area’s attractions
Completes all necessary paperwork; maintains files and records
Performs clerical duties as required, including but not limited to filing, photocopying, faxing, and mailing
Performs other related duties as assigned by management

QualificationsQUALIFICATIONS

Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Bilingual skills a plus

EDUCATION AND EXPERIENCE:

Prior experience in the hospitality industry or equivalent is highly preferred

COMPETENCIES:

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, and reach
Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
Occasionally required to lift/push/carry items up to 25 lbs.

SALARY: $19.75 - $20.00 Depending on experience

HOURS: 8-hour shifts AM & PM (7am - 3PM/ 3PM -11PM)

BENEFITS:

Medical, Dental, and Vision Insurance

Voluntary Short-Term and Long-Term Disability

Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State-required sick pay
8 Paid Holidays
Hotel discounts by brand
Daily employee meal