Entry Level Account Manager - San Antonio/Austin/McAllen/Brownsville, TX
Austin, Texas, United States · On-site
Mid level
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The Prime Team
Real Estate Agent - Leads
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Full-time
associate degree, bachelor degree, professional certificate
Posted 28d ago
~40 hrs/week
Responsibilities
Maintain and grow a large client base of existing customers by presenting new test information and upselling services. Serve as a liaison between management and clients to resolve issues and implement retention strategies.
Requirements
Requires 1-3 years of customer service experience and fluency in English, with Spanish proficiency preferred. Candidates should hold a Medical Assistant certification or an Associate degree, though a Bachelor's degree is preferred.
Full job description
Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.
Essential Functions:
Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
Establish positive long-term client relations
Educate and train clients, research problems and coordinate solutions between the laboratory and client
Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
Maintain knowledge of competitors and their presence in assigned territory
Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required
1-3 years of successful customer service experience.
Must be fluent in English; Spanish proficiency is preferred
Well-developed multi-tasking, organizational skills, and detail orientation are key to success
Energy, motivation, enthusiasm, and integrity
Excellent written and verbal communication skills
Must demonstrate sound judgment and decision-making ability
Computer proficiency in MS Office, Excel, e-mail and internet functions
Knowledge of laboratory testing and competing products.
Must be able to travel within the coverage area and occasionally nationwide
Comfortable with overnight travel when necessary
Physical Demands: Physical, Mental and Workplace Environment Conditions
Use hands to handle, control, or feel objects, tools, or controls
Whether it’s fine dining or a casual pastry, we’re happy to deliver with excellent service and our signature warmth.
Industry
Hospitality
Company size
201-500 employees
Headquarters
Hamilton, NJ
LinkedIn followers
344
Genesis Hospitality is a collection of restaurants and bars, historical inns and event spaces, bakeries, and boutique hotels. We are committed to crafting exceptional experiences for our guests. Whether it’s fine dining with a breathtaking wine list or a casual pastry, we’re happy to deliver with excellent service and our signature warmth.
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,550 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., Lowe's Companies, Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 256 of the 4550 open customer service & support positions offer remote or hybrid work (102 remote, 154 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.