San Antonio, Texas, United States · On-site
About Us Step into our luxury hotel in North San Antonio, which rises 19 stories above this stunning city. The Westin San Antonio North captures the essence of Texas Hospitality with impeccable service and Southern charm…
Skills: Front Office Management, PMS System Proficiency, Financial Management, Labor Management, Guest Relations
San Antonio, Texas, United States · On-site
Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our te…
Skills: Customer Service, Cash Handling, Retail Operations, Inventory Management, Data Entry
San Antonio, Texas, United States · On-site
Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our te…
Skills: Customer Service, Cash Handling, Retail Operations, Inventory Management, Data Entry
San Antonio, Texas, United States · On-site
This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system. Job Description: As a Biometric Technician …
Skills: Biometrics Registration, Customer Service, Crowd Control, Data Entry, PII Safeguarding
San Antonio, Texas, United States · On-site
Food & Beverage Operations Manager POSITION: F&B Operations Manager DEPARTMENT: Food & Beverage REPORTS TO: Director of Food & Beverage FLSA STATUS: Full-time Salary, Exempt SUMMARY This position oversees the responsibil…
Skills: Staff Training, Scheduling, Budget Management, Inventory Control, Point of Sale Software
San Antonio, Texas, United States · On-site
Job Description: Please note that this requisition contains multiple locations but there is not an immediate opening for every location listed. At Bank of America, we are guided by a common purpose to help make financial…
Skills: Account Management, Advisory, Client Experience, Branding, Customer and Client Focus
San Antonio, Texas, United States · On-site
Barback POSITION: Barback/Busser DEPARTMENT: Food & Beverage REPORTS TO: Concessions Manager FLSA STATUS: Part-Time Hourly, Non-Exempt SUMMARY Legends Global, the leader in privately managed public assembly facilities, h…
Skills: Customer Service, Inventory Management, Cash Handling, Bar Operations, Sanitation Procedures
Molenbeek-Saint-Jean - Sint-Jans-Molenbeek, Brussels-Capital, Belgium · On-site
Job Description: Please note this requisition contains multiple locations but there is not an immediate opening for every location listed. At Bank of America, we are guided by a common purpose to help make financial live…
Skills: Client Experience Branding, Client Solutions Advisory, Investment Management, Pipeline Management, Referral Management
San Antonio, Texas, United States · On-site
$18/hr–$25/hr
Make a difference. As a Sales Trainee , you will learn the electrical distribution business and Graybar’s sales process through a mix of formal training sessions and hands-on learning. Our Sales Trainees are exposed to a…
Skills: Interpersonal Skills, Communication Skills, Driving, Teamwork, Independent Work
San Antonio, Texas, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Inventory Management, Automotive Knowledge, Communication
San Antonio, Texas, United States · On-site
Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.
Skills: Office Support, Analytical Thinking, Creativity, Microsoft Office, Database Programs
San Antonio, Texas, United States · On-site
$15/hr–$19/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Inventory Management, Order Fulfillment, Customer Service, Stockroom Organization, Curbside Delivery
San Antonio, Texas, United States · On-site
$15/hr–$22/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Cosmetics Sales, Customer Service, Product Demonstration, Clienteling, Skincare Consultation
San Antonio, Texas, United States · On-site
$15/hr–$19/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Inventory Management, Order Fulfillment, Customer Service, Stockroom Organization, Curbside Delivery
San Antonio, Texas, United States · On-site
Role Overview Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and…
Skills: Hospitality, Team Leadership, Operational Management, Cost Control, Staff Training
San Antonio, Texas, United States · Hybrid
$21/hr–$22/hr
Description Job Summary The Bilingual Member Care Associate is responsible for providing enthusiastic, professional, and inspiring service by phone or video communication in a high call volume environment. The primary pu…
Skills: Bilingual English and Spanish, Customer Service, Call Center Operations, Cross-selling, Up-selling
San Antonio, Texas, United States · On-site
Overview BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of …
Skills: Customer Service, Administrative Support, Microsoft Word, Microsoft Excel, Microsoft Outlook
San Antonio, Texas, United States · On-site
$6/hr
Primary Responsibilities: Duties include but are not limited to: Receive and take guest orders and process in a timely manner through whatever systems are currently used in the restaurant.Serve food and beverages to gues…
Skills: Guest Service, Order Processing, Point Of Sale (POS), Cash Handling, Communication Skills
San Antonio, Texas, United States · On-site
$16/hr
Basic Function: The Barback and Busperson will provide friendly and excellent service to every guest as well as keep the bar area clean and stocked at all times. All functions are carried out to maintain an environment o…
Skills: Table Setting, Dish Handling, Stock Management, Food And Beverage Delivery, Customer Service
San Antonio, Texas, United States · On-site
Delivery Manager To act as a TMC Manager for the San Antonio Express-News. This position leads a team of full-time and part-time employees who work with independent newspaper contractors to provide quality delivery servi…
Skills: Planning, Problem Solving, Statistical Analysis, Communication, MS Office
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Oversee guest arrival and departure experiences by supervising staff, managing labor costs, and ensuring brand standards are met. Coordinate with other hotel departments to maximize revenue and maintain high guest satisfaction scores.
Requires a minimum of 2 years of front desk experience, preferably in a leadership role, and proficiency with PMS systems. Candidates must possess strong financial management skills and the ability to handle complex customer service situations with diplomacy.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Essential Duties and Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the room’s budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Minimum of 2 years Front Desk experience, preferably in leadership role.
Proficient with PMS system.
Advanced knowledge of brand’s reward program.
Able to handle cash and credit transactions.
Computer literacy and financial management a must.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
General knowledge of local area attractions and transportation.
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. Our operating platform is built exclusively for institutional hotel assets in key Urban, Super-Suburban, and Resort locations. Our success is built on creating a culture of empowerment and accountability with experiences that guests appreciate, all while achieving highly profitable performance measurements. It’s a unique blend of Art and Science that has fueled our reputation and earned the trust of our unparalleled group of institutional partners.
Offices: 101 Merritt 7 Corporate Park, 1st Floor, Norwalk, CT 06851, US
There are currently 4,550 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
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