Description COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations th…
Skills: Bilingual English/Spanish, Medical Data Entry, Patient Registration, Insurance Verification, Scheduling
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Plans, 403(B) Company Match
Posted 16d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for patients, managing registration, scheduling, and financial reviews. Responsible for coordinating encounter data entry and ensuring a positive patient experience within the clinic.
Requirements
Requires a high school diploma or equivalent and bilingual proficiency in English and Spanish. Experience in a healthcare setting and medical data entry is preferred.
Full job description
Description
COMPANY OVERVIEW
CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
MISSION
We improve lives through improving the well-being of families through high quality, compassionate health care.
CORE VALUES
RESPECT We treat all persons with dignity and compassion
INTEGRITY We build trust through honesty, word and deed
EXCELLENCE We use best practices to deliver exceptional quality care
AFFORDABILITY We manage resources to provide affordable health care
TEAMWORK We work together as a team in the interest of patient care
JOB SUMMARY:
We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.
COMPREHENSIVE BENEFIT PACKAGE
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
Benefits start after 30 days
Fun & Energetic, Family-Based Environment
DUTIES AND RESPONSIBILITIES:
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.
Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.
Demonstrate ability to schedule patient appointments according to established protocols.
Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually.
Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
Follow-up on no-shows as directed by Provider.
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.
Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.
Participate in the agency’s Quality Improvement Program.
Assists with outreach activities and other duties as assigned by the Director or Supervisor.
PHYSICAL REQUIREMENTS:
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position.
Must not pose a threat to the health or safety of other individuals in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Must be able to deliver excellent customer service, externally and internally
The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.
Requirements
QUALIFICATIONS:
Education:
High School Diploma or equivalent
Experience: General experience working in a health care setting; and experience with medical data entry preferred.
Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail.
Bilingual English/Spanish
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Related keywords
FQHCMedicaidMedicareCHIPTMHPAvailityUDS ReportOSHAJCAHOPatient EligibilityHealthcare AdministrationMedical BillingPatient IntakeCulturally Competent Care
El Centro del Barrio d.b.a. CentroMed is a 501(c)3 non-profit organization that provides healthcare for all populations across the greater San Antonio area.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.
We invite you to visit CentroMed and discover how we can be your medical home.
Offices: 3750 Commercial Ave, San Antonio, Texas 78221, US · 7315 S Loop 1604 W, Somerset, Texas 78069, US · 9011 Poteet Jourdanton Fwy, San Antonio, Texas 78224, US · 6315 South Zarzamora, San Antonio, Texas 78211, US · 918 Wagner Ave, San Antonio, Texas 78211, US
Family PracticePediatricsOB-GYNDentalBehavioral HealthEligibilitySDOHOptometryPodiatryWIC
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,550 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 247 of the 4550 open customer service & support positions offer remote or hybrid work (101 remote, 146 hybrid).
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