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Pune, Maharashtra, India · Hybrid
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Full-time
Worker's Insurance, Paid Time Off
Posted 43d ago
~40 hrs/week
Responsibilities
The role involves managing day-to-day IT operations, providing technical support for macOS and Windows systems, and handling end-user implementations. Responsibilities include managing onboarding/offboarding activities and maintaining office IT infrastructure such as AV and WiFi.
Requirements
Candidates need at least 2 years of Level 1 IT support experience in macOS and Windows environments. Proficiency in JAMF, Google Workspace, and Azure AD is required, with knowledge of security tools like Crowdstrike and Palo Alto Networks.
Full job description
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Scopely, EA, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery.
About the team:
The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.
About the Role:
Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support.
Administration, setup and support of macOS and Windows-based systems
Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
Work closely with help desk team members to drive productivity and customer satisfaction.
Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network).
Keep our documentation up-to-date and add new documents when necessary.
A minimum of 2+ years of experience in providing Level 1 IT support.
Experience working in macOS and Windows-based environments.
Hands-on experience in JAMF and Google Workspace
Experience with Onelogin and knowledge of SaaS tools like Atlassian(Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus.
Have hands on experience in working on Azure AD for user management
Well versed with security tools like crowdstrike, paloalto network
Ready to work in shifts
Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Related keywords
IT SupportMacOSWindowsJAMFGoogle WorkspaceOneLoginAtlassianJiraConfluenceCrowdstrikeSlackGoogle MeetAzure ADPalo Alto NetworksSaaSLevel 1 Support
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
Industry
Computer Games
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
243,971
Total funding
$488M
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains).
We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind.
Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle.
We don’t always make the headlines, but we help others get there.
Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
EngineeringFunctionality QALocalizationLocalization QAPlayer SupportMarketing ServicesCommunity ManagementGame DevelopmentPRGame Art
How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, EXL, Marriott International Hotels, Inc., Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
Yes — 144 of the 676 open customer service & support positions offer remote or hybrid work (21 remote, 123 hybrid).
How do I apply for Customer Service & Support jobs in Pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.