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Full-time
Posted 37d ago
~40 hrs/week
Responsibilities
Manage the end-to-end deployment of autonomous spend-to-pay solutions, including roadmap management and reporting to the global steering committee. Drive requirement gathering, product configuration, and technical integration while overseeing UAT and cut-over plans.
Requirements
Requires 8+ years of experience in SaaS implementation or business consulting with in-depth knowledge of AP/P2P functions. Must possess strong leadership, project management, and presentation skills for interacting with C-level executives.
Full job description
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.
At AppZen, we value candidates who are actively using AI tools to enhance productivity, automate repetitive tasks, and solve problems more efficiently. Across all roles, we are looking for team members who leverage AI in meaningful ways to drive impact in their work.
Manage the end-to-end deployment of the solution (across all modules, functionalities, and integration points, and people/change management topics in scope), manage the roadmap, and report into the global steering committee.
Build trustworthy relationships to effectively communicate and work with customer/internal teams/stakeholders.
Oversee global/regional TE policy or template development if multi-country deployment and in program scope.
Drive the requirement gathering and documentation.
Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proved and consistent methodology.
Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technicalintegration design.
Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
Gathering of detailed integration related requirements/inputs from the FinTrans
team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation).
Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
Manage UAT related test result evaluation and bug-fixing.
Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter.
Ideal Candidate Must Have
8+ years of experience in implementing Saas products or other relevant business consulting.
In-depth knowledge of AP/P2P function
A strong leader who can mentor and loves to develop people.
Strong project management skills
Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
Ability to liaise with multiple internal cross-functional teams.
Basic understanding of integration framework for integration with relevant ERP/P2P systems
AppZen delivers autonomous spend management for expenses, invoices, and cards with agentic AI purpose-built for finance.
Industry
Software Development
Company size
201-500 employees
Founded
2012
Headquarters
Santa Clara, California
LinkedIn followers
34,667
Total funding
$281M
We’re hiring! Check out our current openings at https://www.appzen.com/careers/.
AppZen is the leader in autonomous spend-to-pay software. Its agentic AI platform accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale and make smarter business decisions. It integrates with existing accounts payable, expense, and card workflows to read, understand, make decisions, and take governed actions based on your standard operating procedures, leading to faster processing times and fewer instances of fraud or duplicate spend. The world's largest global enterprises trust AppZen’s invoice, expense and card audit solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
Request an exclusive demo: https://www.appzen.com/request-a-demo
Offices: 4655 Great America Pkwy, Suite 450, Santa Clara, California 95054, US · PV House, Damle Path, Off Law College Road, Pune, 411004 MH, IN · 1st Floor, 69 Turnmill Street, London, England EC1M 5RR, GB · 1801 E Camelback Rd, Phoenix, Arizona 85016, US
How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, EXL, Marriott International Hotels, Inc., Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
Yes — 144 of the 676 open customer service & support positions offer remote or hybrid work (21 remote, 123 hybrid).
How do I apply for Customer Service & Support jobs in Pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.