Client Delivery Manager - SAP Private Cloud- T3 - Pune
Pune, Maharashtra, India · Hybrid
Senior+$5.4B raised
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: SAP Basis, Client Delivery Management, SAP S/4HANA Architecture, IT Service Management, Project Management
Client Delivery Manager - SAP Private Cloud- T3 - Pune
Pune, Maharashtra, India · Hybrid
Senior+$5.4B raised
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: SAP Basis, Client Delivery Management, SAP S/4HANA Architecture, IT Service Management, Project Management
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About Clean Harbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman a…
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IHG Hotels & Resorts
Sales Manager Holiday Inn Express Pimpri
Pune, Maharashtra, India · On-site
Mid level
What is the job? At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking n…
Assistant Sales Manager Holiday Inn Express Pimpri
Pune, Maharashtra, India · On-site
Mid level
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Full-time
Constant Learning, Skill Growth, Health And Well-being Support, Flexible Working Models
Posted 36d ago
~40 hrs/week
Responsibilities
Act as the primary customer-facing representative for SAP Private Cloud, ensuring full delivery accountability and customer satisfaction throughout the lifecycle. Manage client engagements, lead supporting functions to deliver contract scope, and handle service reviews and escalations.
Requirements
Requires minimum 8+ years of experience in SAP Technical administration and operations, specifically within SAP Basis. Must possess comprehensive knowledge of SAP S/4HANA architecture, migration tools, and a proven track record in service delivery or consulting.
Full job description
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll do
SAP Private Cloud Organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP Private Cloud organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
What you bring
As Client Delivery Manager you will be responsible for the following tasks:
Own and grow the client engagement for SAP Private Cloud Organization and act as the voice of the client within SAP.
Accountable for entire SAP CDM engagement, lead the engagement with supporting functions and roles to deliver as per contract scope and in line with customer expectations.
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
Ensure seamless alignment across multiple CE&A, GCO and other SAP internal and external stakeholders.
Identify top issues, define & execute service plan activities an
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
What do you need to bring:
Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Fluency in English is mandatory
Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
Comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
SAP Basis, IT Service Management, Project Management, Cloud , Hyperscalers certification (AWS, Azure, GCP) is a plus
Meet your team
CDM organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
Location - Pune only
#ITT3
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 455269 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Related keywords
SAP BasisSAP S/4HANAPrivate CloudAWSAzureGCPHyperscalersITSMConversionMigrationLoad-balancerVirtual MachineECS OfferingsSaaSPaaSIaaS
SAP is a global leader in enterprise applications and business AI, helping organizations run end-to-end operations on a unified cloud ERP platform.
With SAP S/4HANA Cloud, SAP Business AI, and SAP Business Technology Platform (BTP), SAP enables companies to connect data, automate processes, and make real-time, intelligent decisions across the enterprise.
SAP capabilities and portfolio
• Cloud ERP: SAP S/4HANA Cloud (finance, procurement, core operations)
• Business AI: Embedded AI across HR, finance, supply chain, and customer experience
• Data & Integration: SAP Business Technology Platform (BTP) data, analytics, and application development
• Human Resources: SAP SuccessFactors (workforce management and employee experience)
• Customer Experience: SAP CX (commerce, marketing, sales, and service)
• Supply Chain: SAP SCM (planning, logistics, manufacturing, operations)
• Enterprise integration: Connect SAP and non-SAP systems across the business
• Real-time insights: Operational data, analytics, and predictive capabilities
• Automation: Intelligent workflows embedded directly into business processes
SAP combines cloud ERP, data, and AI to help organizations operate more efficiently, adapt faster, and grow in an AI-driven world, supported by a global ecosystem of customers and partners.
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How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, EXL, Marriott International Hotels, Inc., Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
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