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Full-time
bachelor degree
Posted 34d ago
~40 hrs/week
Responsibilities
The Service Lead Coordinator manages global service reports and maintains records within the Install Base Portal. They are also responsible for analyzing reports to identify and coordinate business opportunities for spare parts and maintenance.
Requirements
Candidates should be graduates with 1-2 years of experience in service coordination or customer support. Proficiency in Microsoft Office and strong communication skills are required, with a preference for experience in ERP platforms.
Full job description
Service Lead Coordinator:WD30274087
What you will do
The Service Lead Coordinator is responsible for managing service reports received from global branches, updating records in the Install Base Portal, and identifying potential service and spare parts business opportunities.
How will you do it
· Receive and review service reports submitted by global branches via email.
· Upload and maintain service reports in the Install Base Portal.
· Analyze service reports to identify potential service, maintenance, retrofit, or spare parts opportunities.
· Coordinate and forward identified leads to the appropriate teams.
· Ensure accurate and timely documentation of service activities.
· Maintain data integrity and support internal reporting requirements.
What we look for
· Graduate in any discipline with 1–2 years of experience in a service coordination, customer support, or related role.
Required
· Strong verbal and written communication skills.
· Proficiency in using laptops, web portals, Microsoft Office applications, and other business systems.
· Good organizational skills with attention to detail.
· Ability to manage multiple tasks and meet deadlines.
Preferred
· Basic understanding of technical terminology used in service and maintenance reports.
· Experience working with service management systems, ERP platforms, or install base databases.
· Ability to identify commercial opportunities from service-related information.
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
Offices: Milwaukee, Cork, Ireland T12 X8N6, IE · Milwaukee, Milwaukee, Wi 53202, US · Milwaukee, Plymouth Charter Township, MI 48170, US · 1051 Floyd Dr, Lexington, KY 40505, US · 6046 12 St SE, Calgary, AB T2H 2X2, CA
EngineeringManufacturing OperationsSalesBuilding AutomationFire & Hazard ProtectionIndustrial RefrigerationHVACSecurityand SustainabilitySmart Building
How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, EXL, Marriott International Hotels, Inc., Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
Yes — 144 of the 676 open customer service & support positions offer remote or hybrid work (21 remote, 123 hybrid).
How do I apply for Customer Service & Support jobs in Pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.