About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
Skills: Service Desk, Okta, Jamf, Intune, Mac Support
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
Skills: Developer advocacy, Content creation, Technical writing, Public speaking, Software development
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
Skills: Business development, Team leadership, Sales coaching, Pipeline management, SaaS
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
Skills: Site Reliability Engineering, Kubernetes, Container Orchestration, Infrastructure-as-code, Terraform
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
Skills: Solutions Consulting, Software Architecture, CI/CD, Cloud Infrastructure, API Integration
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
Skills: Enterprise Sales, Public Sector Procurement, MEDDICC, BANT, Technical Sales
Cambridge, Massachusetts, United States · Remote OK
$126k–$200k/yr
Senior$210M raised
About Blitzy Blitzy is an AI software development platform on a mission to transform how enterprises build software. Based in Kendall Square in Cambridge, MA, we turn enterprise requirements into production-ready applica…
Skills: Enterprise Sales, MEDDICC, BANT, Pipeline Generation, ROI Narrative Development
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
Skills: GRC, SOC 2 Type II, ISO 27001:2022, Vanta, FedRAMP
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
Skills: Strategy Consulting, Business Operations, Financial Modeling, Business Case Development, Enterprise Software
U.S. GenAI startup, Pune Office, Private Limited Company Full Time Employment directly to our Private Limited Company. We are committed to an enduring and robust presence in Pune. Our goal is to enable you to have a long…
Skills: Manual Testing, Web Testing, Mobile Testing, API Testing, Test Case Design
About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revol…
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
U.S. GenAI startup, Pune Office, Private Limited Company Full Time Employment directly to our Private Limited Company. We are committed to an enduring and robust presence in Pune. Our goal is to enable you to have a long…
Skills: Java 17, Spring Boot 3.x, PostgreSQL, Hibernate/JPA, REST API
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
Cambridge, Massachusetts, United States · Remote OK
$150k–$250k/yr
Senior+$210M raised
About Blitzy Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transf…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$125k/yr
Full-time
associate degree, bachelor degree
Bonus, Equity
Posted 2d ago
~40 hrs/week
Responsibilities
The IT Service Desk Engineer will manage daily service desk tickets, support new hire onboarding, and handle end-user access across core business applications. They will also participate in infrastructure projects such as MDM rollouts, VPN configuration, and office buildouts.
Requirements
Candidates must have at least 2 years of experience in an IT support role and hold an Associate's or Bachelor's degree in a related field. Proficiency in supporting Mac, Windows, and Linux environments along with experience in MDM tools like Jamf and Intune is required.
Full job description
About Blitzy
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location: Cambridge, MA
Compensation: $90,000 - $125,000 base salary (Bonus + equity commensurate with experience)
The Role
Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.
What Success Looks Like
Employees receive fast, reliable Tier 1 support in person and remotely, consistently meeting SLA targets
New hires are onboarded smoothly, with all accounts, devices, and application access provisioned on time
Internal documentation is thorough, current, and easy for the team to reference
Design-level decisions on infrastructure and security projects are informed by your input and follow-through
Cross-team relationships are strong, with IT viewed as a proactive, trusted partner across the business
Areas of Ownership
Day-to-day service desk ticket management and resolution
Okta administration and general employee services support
New hire onboarding, including account provisioning and application access
Management and troubleshooting of network stacks, both wired and wireless
Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices
On-site hardware support for offices, meetings, and events
Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation
Support for office buildouts and related IT infrastructure needs
Creation and maintenance of internal IT documentation
Required Experience
2+ years of experience in an IT support or service desk role
Associate's or Bachelor's degree in Computer Science, IT, or a related field
Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment
Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA
Experience with MDM tools such as Jamf and Intune
Basic wired and wireless network troubleshooting skills
Ability to lift and move equipment weighing 50 lbs or more
Strong organizational skills and comfort working across multiple concurrent projects
A proactive, self-directed approach to identifying and resolving issues
Experience with Meraki and AWS, GCP, or Azure environments
Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations
A demonstrated willingness to learn new tools and technologies quickly
Strong interpersonal skills and a track record of building relationships across teams
What Makes This Role Different
This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken.
Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
We believe in being 'everyday athletes'—taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.
Related keywords
IT Service DeskOktaJamfIntuneMDMVPNRBACGoogle WorkspaceSlackJiraMacWindowsLinuxNetwork TroubleshootingHardware SupportOnboarding
The first autonomous software development platform with infinite code context, purpose built for the enterprise.
Industry
Software Development
Company size
51-200 employees
Founded
2023
Headquarters
Boston, Massachusetts
LinkedIn followers
9,383
Total funding
$210M
Meet Blitzy, the only autonomous code generation platform with infinite code context, purpose built for large, complex enterprise-scale codebases.
While other AI coding tools provide snippets of code and struggle with context, Blitzy ingests millions of lines of code and orchestrates thousands of agents that reason for hours to map every line-level dependency.
With a complete contextual understanding of your codebase, Blitzy is ready to be deployed at the beginning of every sprint, creating a bespoke agent plan, then autonomously generating enterprise-grade, premium quality code, grounded in a deep understanding of your existing codebase, services, and standards.
Blitzy’s orchestration layer of cooperative agents thinks for hours to days, autonomously planning, building, improving, and validating code. It executes spec and test driven development, done at the speed of compute.
The platform completes more than 80% of the work autonomously, typically weeks to months of work, while providing a clear action plan for the remaining human development.
Used for both large scale feature additions and modernization work, Blitzy is the secret weapon for Fortune 500 companies globally, unlocking 5x engineering velocity and delivering months of engineering work in a matter of days.
Blitzy was co-founded by Brian Elliott, a serial entrepreneur, and Sid Pardeshi, an ex-NVIDIA software architect with 27 Generative AI patents to his name.
Offices: Boston, Massachusetts 02215, US · 1 Kendall Sq, Floor 2, Cambridge, Massachusetts 02139, US
The first autonomous software development platform with infinite code context, purpose built for the enterprise.
Industry
Software Development
Company size
51-200 employees
Founded
2023
Headquarters
Boston, Massachusetts
LinkedIn followers
9,383
Total funding
$210M
Meet Blitzy, the only autonomous code generation platform with infinite code context, purpose built for large, complex enterprise-scale codebases.
While other AI coding tools provide snippets of code and struggle with context, Blitzy ingests millions of lines of code and orchestrates thousands of agents that reason for hours to map every line-level dependency.
With a complete contextual understanding of your codebase, Blitzy is ready to be deployed at the beginning of every sprint, creating a bespoke agent plan, then autonomously generating enterprise-grade, premium quality code, grounded in a deep understanding of your existing codebase, services, and standards.
Blitzy’s orchestration layer of cooperative agents thinks for hours to days, autonomously planning, building, improving, and validating code. It executes spec and test driven development, done at the speed of compute.
The platform completes more than 80% of the work autonomously, typically weeks to months of work, while providing a clear action plan for the remaining human development.
Used for both large scale feature additions and modernization work, Blitzy is the secret weapon for Fortune 500 companies globally, unlocking 5x engineering velocity and delivering months of engineering work in a matter of days.
Blitzy was co-founded by Brian Elliott, a serial entrepreneur, and Sid Pardeshi, an ex-NVIDIA software architect with 27 Generative AI patents to his name.
Offices: Boston, Massachusetts 02215, US · 1 Kendall Sq, Floor 2, Cambridge, Massachusetts 02139, US