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$56k–$70k/yr
Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401(k) Savings Plan, Company Matching Contributions
Posted 9d ago
~40 hrs/week
Responsibilities
The Plan Manager oversees all aspects of TPA sponsored plans and maintains relationships with existing clients to increase profitability. They serve as the primary contact for sponsors and collaborate with internal teams to ensure plan alignment and process improvement.
Requirements
Requires at least 3 years of experience in financial services or operations with strong organizational and professional communication skills. A bachelor's degree in Business Administration or experience in retirement services is preferred.
Full job description
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now
Job Description
Get to Know the Opportunity:
The Plan Manager manages all aspects of TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.
Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.
The Contributions You’ll Make:
Services as primary customer contact for specific sponsored plans.
Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services).
Participates in relationship management with plan sponsors and customers.
Collaborates with sales, record keeping and operations staff to ensure plan alignment.
Contributes to product development and process improvement efforts.
Directly resolves complex service and communications issues with customers.
Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
Other duties as assigned.
Minimum Knowledge & Experience:
High School Diploma or GED required
3+ years of experience in financial services, operations, or a related field
Strong organizational and multitasking skills with the ability to manage high-volume workloads
Excellent written communication and comprehension skills
Demonstrated ability to work independently and make decisions with minimal direction
Experience handling client communications in a professional, service-oriented environment
Basic proficiency in Excel and ability to navigate multiple systems
Preferred Knowledge & Experience:
Bachelor’s degree in Business Administration or a related field, or equivalent work experience
Experience in a high-volume, email-driven or operations-focused role
Background in retirement services, TPAs, or plan administration
Experience requiring independent prioritization and workflow management
#LI-VP1
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$56,220 - $70,280 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Voya Financial, Inc. (NYSE: VOYA), is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit voya.com and follow Voya Financial on LinkedIn, Facebook and Instagram.
Offices: 230 Park Avenue, New York, NY 10169, US · One Orange Way, Windsor, CT 06095, US · 20 Washington Ave S, Minneapolis, Minnesota, US · 5780 Powers Ferry Rd NW, Atlanta, Georgia 30327, US · 8900 Prominence Pkwy, Jacksonville, Florida 32256, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,604 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Atlas Franchise West, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 461 of the 4604 open customer service & support positions offer remote or hybrid work (185 remote, 276 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.