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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Matching, Paid Time Off, Paid Company Holidays
Posted 41d ago
~40 hrs/week
Responsibilities
The role focuses on supporting Arizona court operations by coordinating with court personnel and runners to ensure legal filings are processed and uploaded accurately. Responsibilities include preparing legal paperwork, tracking document retrievals, and managing case notes in the proprietary Skye system.
Requirements
A high school diploma or GED is required, with a preference for candidates having over one year of customer support or legal experience. Proficiency in Microsoft Office, PDF editing, and strong professional communication skills are essential.
Full job description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Legal Support Specialist is a Phoenix-based, in-office role focused exclusively on supporting Arizona court operations. This position partners closely with Arizona courts and legal court runners to ensure court filings are received, processed, and accurately uploaded into our proprietary system in a timely manner.
This role requires frequent professional communication with court personnel and internal teams, requiring strong attention to detail when preparing legal paperwork, tracking document retrievals, and processing court records. The ideal candidate is organized, proactive, and comfortable managing high-volume court tasks in a fast-paced environment. This is a 100% onsite role in our Phoenix office.
Key Responsibilities:
Court Liaison: Contact Arizona courts for individual orders and status updates, resolving issues related to legal filings and retrievals.
Legal Documentation: Prepare paperwork and ensure proper court fees are included for document retrieval and submissions.
Document Lifecycle Management: Process, review, and organize retrieved copies from court, ensuring accurate data entry into internal systems.
Internal Team Coordination: Work directly with court runners to navigate court timeframes, requirements, and troubleshoot delays.
Court Website Navigation: Navigate and interpret Arizona court dockets and websites to locate case documents and filing information.
Professional Outreach: Communicate accurately via phone, email, and Microsoft Teams with court personnel, runners, and attorneys.
System Management: Utilize Skye (in-house application) to track document progress, add detailed case notes, and maintain high accuracy.
Volume Handling: Manage incoming/outgoing calls related to document statuses and relay updates to internal teams
Process Improvement: Collaborate with the team to identify and resolve bottlenecks in the court document lifecycle
Perform other job-related duties as assigned.
Qualifications:
High school diploma / GED required (Legal experience preferred).
Prefer 1+ years of customer support / call-center / retail experience in a service-oriented position.
Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
Tech Savvy: Comfortable using Teams/Zoom for outbound calls and chats, and Outlook for emails.
Proficient in Microsoft Office suite (Outlook, Teams, Excel, Word) and online fax
Document Manipulation: Experience working with and editing PDFs.
Detail-Oriented: Ability to perform repetitive data-entry tasks with a high degree of accuracy.
Ability to read, write and speak English fluently.
Quick learner and willing to learn and grow within the legal support field
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Starting Pay: $17.00 to $17.00 per hour
Job Type: Full-time, Monday through Friday, in-office in the Camelback Mountain area, 8:00 AM–5:00 PM
Related keywords
Service Of ProcessLegal SupportCourt FilingsArizona CourtsSkye ApplicationMicrosoft TeamsMicrosoft OutlookMicrosoft ExcelMicrosoft WordPDF ManipulationCase ManagementLegal DocumentationCourt DocketsData EntryProfessional Etiquette
America's Most Trusted Process Server is Online, Everywhere: 50 States, 50 Years Experience, 12 Million Annual Attempts.
Industry
Legal Services
Company size
201-500 employees
Founded
1974
Headquarters
Seattle, Wa
LinkedIn followers
15,937
ABC Legal is the nation’s largest provider of service of process, trusted by over 50,000 law firms, corporations, government agencies, legal professionals, and individuals. We are proud to serve as the official process server for the U.S. Department of Justice.
We deliver a more reliable, efficient approach to service of process through technology designed specifically for legal teams. Our platform gives firms full visibility into every step, helping them stay organized, meet deadlines, and move cases forward with confidence.
Through our subsidiary, Docketly, we also connect firms with experienced appearance counsel, making it simple to secure dependable coverage when and where you need it.
Headquartered in Seattle, ABC Legal operates 10 offices nationwide and supports a network of over 8,000 process servers across all 50 states and 88 countries.
Learn more at www.abclegal.com.
Offices: 1099 Stewart St., Suite 700, Seattle, Wa 98101, US · 261 S. Figueroa St., Suite 280, Los Angeles, CA 90012, US · 1815 Griffin Road, Suite 105, Dania Beach, FL 33004, US · 2351 W Northwest Highway, Suite 1120, Dallas, TX 75220, US · 314 SW 4th Ave, Portland, OR 97204, US
Technology in Legal SupportService of ProcessElectronic FilingInvestigationsManaging Compliance RiskBest in Class Mobile App for Process Servers.Appearance CounselSkip Tracingand E-filingLegal
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
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