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Full-time
high school
Posted 41d ago
~40 hrs/week
Responsibilities
Responsible for scheduling patient tests at internal and external facilities while coordinating with insurance carriers and physicians. Ensures accurate data entry into practice management systems and maintains high patient satisfaction through effective communication.
Requirements
Requires a high school diploma or equivalent and 1-2 years of experience in test scheduling or a related field. Must possess knowledge of insurance plans and the ability to manage time-sensitive goals and patient confidentiality.
Full job description
ESSENTIAL FUNCTIONS
Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
Call patients to schedule tests within the required time as designated by policies and procedures.
Provides ongoing follow-up until successful execution of referral.
Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
Communicates clinical instructions needed for appointments/procedures.
Input required data to GE practice management to include administrative comments and coded notes.
Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
Effectively understands and proactively manages and schedules providers with front office personnel.
Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.
EDUCATION
High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
1-2 years of test scheduling experience or related experience.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
REQUIREMENTS
Able to complete and manage per department metrics.
Ensure 100% of required certifications and authorizations have been obtained.
KNOWLEDGE
Knowledge of insurance plans.
Knowledge of computer systems.
Knowledge of grammar, spelling, and punctuation to type patient information.
SKILLS
Skill in customer service and an understanding of The code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
Skill in establishing good working relationships with both internal and external customers.
ABILITIES
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients.
Ability to obtain patient history and medical history.
Ability to work on multiple projects and prioritize tasks. Ability to meet time-sensitive goals.
ENVIRONMENTAL WORKING CONDITIONS
Normal office environment.
PHYSICAL/MENTAL DEMANDS
Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a computer keyboard, phone, and scanner.
HOPCo is the leading provider of musculoskeletal value-based health outcomes, service line and practice management.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
2000
Headquarters
Phoenix, AZ
LinkedIn followers
8,241
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management. This includes comprehensive management and optimization of specialties such as orthopedics, spine, hand, pain management, rehabilitation and neurology.
HOPCO’s integrated care and analytics platform has proven to increase the quality of patient care and program revenue while reliably reducing the total cost of care across the care continuum for practices, health systems and payors alike.
HOPCo’s affiliated payors, practices and health systems successfully participate in highly efficient value-based contracting (bundled payments, capitated population health programs, and other risk-based arrangements) utilizing HOPCo’s proprietary platforms, IT solutions, integrated analytics, and standardized care pathways. This helps our partners obtain real time, actionable insights into their systems, allowing them to comprehensively manage the entire business while improving outcomes for their treasured patients.
As a result, HOPCo has become the only organization with proven and sustainable success in population health management of musculoskeletal specialty care.
Offices: 18444 N 25th Ave, Suite 320, Phoenix, AZ 85023, US
healthcare managementorthopedicspractice managementhealthcare outcomesmusculoskeletalpopulation health managementMSOorthopedicsorthopedic surgeryvalue based care
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 459 of the 4675 open customer service & support positions offer remote or hybrid work (184 remote, 275 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
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