Requisition ID: 933785 Store #: 008478 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
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Full-time
high school, professional certificate
Health Care, Retirement Savings, Paid Time Off, Vacation, Employee Discounts, Bonus
Posted 17d ago
Apply by Sep 6
~40 hrs/week
Responsibilities
Deliver exceptional customer experiences by assisting patients with frame and lens selection based on their lifestyle and prescriptions. Ensure high optical standards through precise measurements, fitting, and the use of store technology.
Requirements
Requires a high school diploma and state licensure or certification as an optician. Candidates must have optical dispensing experience and proficiency in current optical theory and merchandise.
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Will engage patients, customers and fellow associates with use of our technology to support experiences
Delivers the Diamond Service Principals and Service Vision
Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
Assists co-workers who have questions or problems; cooperates readily in group efforts.
Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
Educates the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets optical standards and customer requirements/requests.
Celebrates the LC Advantages at dispense.
Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
Proficient in Order tracker to support customers getting orders RWP (ready when promised).
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction
BASIC QUALIFICATIONS
High School Diploma or equivalent
State licensure or certification by a nationally-recognized opticianary association as an optician
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems.
Strong communicator and listener
Awareness of current fashion trends
Sales skills – ability to use and carry an IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates.
PREFERRED QUALIFICATIONS
Actively studying LensCrafters Quality, Fitting and Adjusting Program
Previous customer service and retail experience
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Related keywords
OpticianOptical TheoryEyewearPrescriptionsCEE Service ModelDiamond Service PrincipalsPoint Of SaleInventory ManagementLensCraftersEssilorLuxotticaRetail SalesPatient CareFrame FittingOptical Standards
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
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