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Customer Service & Support Jobs in Parramatta, Australia (Now Hiring) — 18 open

MUFG Pension & Market Services logoMUFG Pension & Market Services

Unit Registry Specialist

Parramatta, New South Wales, Australia · Hybrid

Senior

Overview The purpose of the Unit Registry Specialist role is to ensure a high level of service is provided to our Fund Manager and Responsible Entity clients to achieve the Fund Services Registry business objectives. The…

Skills: Registry Services, Stakeholder Management, Analytical Skills, Problem Solving, Verbal Communication

NSW Department of Communities and Justice logoNSW Department of Communities and Justice

Administrative Officer

Parramatta, New South Wales, Australia · Hybrid

$85k–$93k/yr

Mid level

Administrative Officer Location – Parramatta, Sydney Employment type – Ongoing, Full Time Salary – Clerk Grade 3/4 - $84,659.00 - $92,701.00 (plus employer’s superannuation and annual leave loading) Your role Corrective …

Skills: Administrative Support, Data Entry, Records Management, Customer Service, MS Office

NSW Department of Communities and Justice logoNSW Department of Communities and Justice

Asset Performance Officer

Parramatta, New South Wales, Australia · On-site

$100k–$110k/yr

Mid level

Assistant Tenant Participation Officer Full-time ongoing role, with a talent pool to be established for future opportunities Clerk Grade 5/6 - $99,938 - $110,271 plus superannuation and leave loading Your role Supporting…

Skills: Conflict Resolution, De-escalation, Complaint Management, Site Inspections, Stakeholder Coordination

MUFG Pension & Market Services logoMUFG Pension & Market Services

Lead Client Enablement Manager

Parramatta, New South Wales, Australia · Hybrid

Senior+

About the role We’re looking for a strategic and commercially minded Lead Client Enablement Manager to lead a team of Client Enablement Managers and oversee the end-to-end delivery of client initiatives across our Boutiq…

Skills: Portfolio Management, Program Leadership, Client Delivery, Stakeholder Engagement, Commercial Management

MUFG Pension & Market Services logoMUFG Pension & Market Services

Senior Unit Registry Administrator

Parramatta, New South Wales, Australia · Hybrid

Mid level

Role purpose The purpose of the Senior Unit Registry Administrator role is to ensure a high level of service is provided to our Fund Manager and Responsible Entity clients which enables us to achieve the MUFG Corporate M…

Skills: Unit Registry, AML/KYC, Bank Reconciliation, Investor Services, Fund Accounting

NSW Department of Communities and Justice logoNSW Department of Communities and Justice

Client Service Representative

Parramatta, New South Wales, Australia · Hybrid

$76k–$82k/yr

Entry level

Location - Parramatta/Hybrid Temporary - Full-Time (35 HPW) Clerk Grade 1/2, base salary ($75,728 - $82,329), plus employer’s contribution to superannuation and annual leave loading Your role Provide service and support …

Skills: Trauma Informed Care, Client Service, Case Management, Administrative Support, Attention To Detail

JB Hi-Fi

Retail Team Member

Parramatta, New South Wales, Australia · On-site

Entry level

Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people wit…

Skills: Customer Service, Merchandising, Stock Processing, Communication, Sales

NSW Department of Communities and Justice logoNSW Department of Communities and Justice

Service Admin Offender Digital Services

Parramatta, New South Wales, Australia · Hybrid

$117k–$129k/yr

Mid level

Service Administrator, Offender Digital Services Location – Parramatta (Flexible work option available in line with Flexible work Framework, however, requires regular in-office attendance at the Parramatta Justice Precin…

Skills: Incident Management, Service Request Management, Stakeholder Management, Problem Solving, Technical Documentation

Transport for NSW logoTransport for NSW

Manager Customer & Information Services -Newcastle

Parramatta, New South Wales, Australia · Hybrid

Senior$654M raised

You’re a compassionate leader driven and guided by a strategic mindset. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in demand. Help us foster satisfaction…

Skills: Leadership, Strategic Mindset, Communication, Problem Solving, Empathy

NSW Department of Education logoNSW Department of Education

Manager, Strategic Operations

Parramatta, New South Wales, Australia · Hybrid

$150k–$173k/yr

Senior

Manager, Strategic Operations At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing full-time role Located in…

Skills: Strategic Decision Making, Workforce Planning, Financial Planning, Analytical Skills, Problem Solving

Pepper Money ANZ logoPepper Money ANZ

Customer Solutions Specialist

Parramatta, New South Wales, Australia · On-site

Mid level

At Pepper Money, we're focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We've become one of the largest, most trusted, and award-win…

Skills: Customer Solutions, Lending, Financial Services, Customer Support

MUFG Pension & Market Services logoMUFG Pension & Market Services

Customer Service Officer

Parramatta, New South Wales, Australia · Hybrid

Mid level

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our …

Skills: Customer Service, Problem Solving, Investigation Skills, Written Communication, Verbal Communication

Aon logoAon

Senior Client Manager

Parramatta, New South Wales, Australia · Hybrid

Senior+$1.9B raised

Lead a specialist Entertainment portfolio – Drive growth, retention and client outcomesOwn strategy and complex placements – Shape solutions, insurer negotiations and portfolio performanceBuild and lead a hig…

Skills: General Insurance, Commercial Lines, Complex Placements, Bespoke Insurance Programmes, Team Leadership

NSW Department of Communities and Justice logoNSW Department of Communities and Justice

Business Support Officer

Parramatta, New South Wales, Australia · Hybrid

$85k–$93k/yr

Mid level

Business Support Officer Be the engine behind digital services that help people access justice. Clerk Grade 3/4, Salary range $84,659 - 92,791pa Temporary Full-time up to June 2027 (with the possibility of extension or o…

Skills: Administrative Support, Digital Skills, Project Support, Content Management, Problem Solving

Transport for NSW logoTransport for NSW

Processing Officer

Parramatta, New South Wales, Australia · On-site

Mid level$654M raised

You put people at the heart and take pride in the impact of your work. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there …

Skills: Administration, Clerical Skills, Legislative Interpretation, Data Entry, Customer Service

NSW Department of Education logoNSW Department of Education

Support Officer - Programs

Parramatta, New South Wales, Australia · Hybrid

$85k–$93k/yr

Mid level

Support Officer – Programs At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full-Time opportunity Locati…

Skills: Organisational Skills, Administrative Coordination, Attention To Detail, Higher Education Provider Practices, Grants Administration

Pepper Money ANZ logoPepper Money ANZ

Servicing Support Officer

Parramatta, New South Wales, Australia · On-site

Entry level

Who We Are At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, a…

Skills: Attention To Detail, Organizational Skills, Regulatory Compliance, Adaptability, Customer Service

MUFG Pension & Market Services logoMUFG Pension & Market Services

Account Manager, Client Communications

Parramatta, New South Wales, Australia · Hybrid

Senior

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry‑defining work, influence cl…

Skills: Client Communications, Stakeholder Management, Project Management, Public Relations, Compliance

MUFG Pension & Market Services logo

Unit Registry Specialist

MUFG Pension & Market Services

Parramatta, New South Wales, Australia • Hybrid

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Senior

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  • Full-time
  • Flexible And Blended Work Environment
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Ensure high-level service for Fund Manager and Responsible Entity clients by managing daily deliverables and resource allocation. Oversee the accurate processing of investor documentation and lead bulk processes such as distributions and year-end activities.

Requirements

Requires over 5 years of industry experience, preferably in registry services, with strong analytical and stakeholder management skills. Candidates must possess knowledge of fund accounting, custody, and operational risk management.

Full job description

Overview
The purpose of the Unit Registry Specialist role is to ensure a high level of service is provided to our Fund Manager and Responsible Entity clients to achieve the Fund Services Registry business objectives. 
The role will be responsible for the proactive assessment of daily deliverables, effective allocation and performance of resources and escalation of issues to ensure accurate and timely processing of all documentation received from investors, industry participants and issuers.
The role requires strong knowledge and experience in the provision of registry services.

Key Accountabilities and main responsibilities
Strategic Focus 
  • Understand and support the strategic goals for MUFG Corporate Markets Fund Services Registry
  • Participate in initiatives to enhance the Operating Model
  • Support the introduction of new technology through the planning, testing and adoption phases
  • Play a leading role in supporting initiatives to improve the level of service provided to our Fund Managers and their investors
Operational Management 
  • Ensure all operational and investor service deliverables provided in the Local and Global Hub are completed within the time frames in the Client Service Level Agreements (SLA)
  • Identify and escalate with suggestions to address any ongoing Service Delivery Failures
  • Act as the first point of contact and escalation for internal stakeholders.
  • Investigate and resolve complex investor or Fund Manager queries, ensuring professional communication
  • Effectively coordinate and/or resolve any escalated issues and/or investor/client feedback or complaints
  • Attend regular and Ad-hoc meetings with the Fund Manager/Responsible Entity
  • Review of bank reconciliation for strategic/high- risk Fund Managers and monitoring to resolution of exception items
  • Review and release of payments within the threshold appropriate to your role (currently $99,999,999.99)
  • Complete oversight audit of high-risk updates to the register
  • Liaise with Fund Manager/Custodian and internal teams on planning and execution of Ad-hoc/bulk process such as distributions/Year End
  • Lead Ad-hoc/bulk processes such as distributions and Year End, from planning to execution
People Leadership 
  • Collaborate with your team members to ensure effective management/utilisation of all resources and proactively foster teamwork
  • Development and management of key internal and external relationships related to the team
  • Support the development, training and coaching of staff in accordance with operational objectives and core values
Governance & Risk 
  • Maintain and ensure compliance with Generic and Client Specific Business Rules
  • Maintain accurate Standard Operating Procedures for the Registry unit
  • Adherence to Link Policies and Procedures
  • Escalation of potential issues Completion of all risk related activities, Control Self Assessments, Internal Audit and External Audit
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes
  • 5+ years industry experience, preferable registry experience
  • Analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Strong stakeholder management skills
  • Highly organised and ability to manage multiple tasks and activities
  • Knowledge of custody, fund accounting, operations, and registry services
  • Attention to detail and accuracy 


MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.


Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.  

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Related keywords

Unit RegistryFund ServicesSLABank ReconciliationControl Self AssessmentsInternal AuditExternal AuditCorporate MarketsShareholder ManagementStakeholder EngagementEmployee Share PlansResponsible EntityFund ManagerRegistry ServicesComplianceStandard Operating Procedures

About MUFG Pension & Market Services

LinkedInVisit site

Committed to empowering a brighter future.

Industry
Financial Services
Company size
5,001-10,000 employees
Headquarters
Sydney, New South Wales
LinkedIn followers
99,135

A global, digitally enabled business that is committed to empowering a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Offices: 161 Castlereagh St, Sydney, New South Wales 2000, AU

CRMInformation TechnologySoftwareFinancial Services
View all jobs at MUFG Pension & Market Services

Frequently asked questions

How many Customer Service & Support jobs are open in Parramatta, Australia right now?

There are currently 18 open customer service & support positions in Parramatta, Australia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Parramatta, Australia?

Companies currently hiring include MUFG Pension & Market Services, NSW Department of Communities and Justice, NSW Department of Education, Pepper Money ANZ, Transport for NSW, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Parramatta, Australia?

Yes — 13 of the 18 open customer service & support positions offer remote or hybrid work (0 remote, 13 hybrid).

How do I apply for Customer Service & Support jobs in Parramatta, Australia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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