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Full-time
Collaborative Work Spaces, Ergonomic Services, Well-being Offerings, Resilience Offerings, Professional Support, Personal Support
Posted 26d ago
~40 hrs/week
Responsibilities
Manage the end-to-end lifecycle of separate account client events, including onboarding, restructuring, and terminations for institutional clients. Coordinate across Portfolio Management, Sales, Legal, and Operations to ensure seamless execution and a world-class client experience.
Requirements
Requires a highly organized professional with strong project management skills and an analytical mindset. Must possess exceptional communication abilities to build trust with senior management and external clients.
Full job description
Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique.
GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure. Strategic Client Services (SCS) works with GSAM Portfolio Management, Sales and internal business support partners to manage our separate account client experience.
SCS seeks to strengthen our client franchise by providing world class client service and execution in a controlled and scalable manner. The SCS team is responsible for managing the cross-functional process of on-boarding new separate accounts and advisory mandates for institutional clients, as well as other life-cycle events including restructures and terminations of existing client mandates.
A client facing role, the SCS lead will be expected to build relationships with new and existing GSAM clients in order to project manage separate account life cycle events. SCS specialists define and manage project plans and accountabilities across the entire GSAM organization, including Portfolio Management, Sales, Operations, Legal, Compliance, Technology and Controllers.
At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to well-being and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside of the office.
Duties and Responsibilities:
Understand and monitor pipeline of client events working closely with stakeholders in the GSAM Client Business.
Understand and manage every facet of a client event working closely with the Client and partners from Portfolio Management, Sales, Operations and other business support partners before and during the client account event.
Coordinate, organize and lead all internal GSAM discussions and serve as a point of escalation for issues throughout the client account event.
Partner with Sales to manage Client expectations and ensure exceptional Client experience.
Develop detailed project plans, target delivery dates and key milestones based on a deep understanding of Client requirements, mandate details and service level agreements within GSAM and with business support partners.
Manage the negotiations, vetting and tracking of all contractual obligations, including the Investment Management Agreement, Investment Guidelines, Non-Investment Commitments (e.g., operational / technology setup, reporting requirements) with key functional areas.
Coordinate with Operations on operational implementation, including account, custodian and counterparty set up.
Ensure that all functional areas are kept informed of the status of the Client account event and any sensitive issues or requests are escalated to and resolved with GSAM Management.
Coordinate and obtain the requisite sign-offs from senior management in all impacted functions. Ensure that all prerequisite tasks are complete prior to authorization to trade.
Contribute to the broader SCS effort to enhance client experience and controls and identify, streamline and implement process and governance improvements.
Qualifications
Extremely diligent, organized and results-focused
Exceptional judgment with an ability to grasp concepts quickly and problem solve through an analytical mindset
Strong project management skills, including ability to organize, track and drive resolution to multiple threads of activity; hands-on approach to resolving issues
Strong communication skills with an ability to gain trust and confidence from clients, internal functional areas and senior management
Salary Range The expected base salary for this New York, NY, United States-based position is $100000-$235000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.
Benefits Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available
to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.
We aspire to be the world’s most exceptional financial institution, united by our shared values of partnership, client service, integrity, and excellence.
Operating at the center of capital markets, we act as one firm, mobilizing our people, capital, and ideas to deliver superior results across our clients’ most complex challenges.
For 157 years, Goldman Sachs has delivered world-class execution on a global scale across our leading Global Banking & Markets and Asset & Wealth Management businesses.
Apprenticeship is central to our culture, with hands-on coaching and access to leaders who bring decades of experience and expertise. With office locations around the world, we offer a broad range of career opportunities to those who insist on excellence and thrive on performance.
Find our Social Media Disclosures here: gs.com/social-media-disclosures
Offices: 200 West Street, New York, New York 10282, US
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,419 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1601 of the 11419 open customer service & support positions offer remote or hybrid work (460 remote, 1141 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.