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$84k–$114k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401K Plan, Potential Equity, Employee Stock Purchase Plan
Posted 15d ago
~40 hrs/week
Responsibilities
Act as a strategic partner for institutional investor clients to turn digital insights into actionable investment strategies. Manage the full customer lifecycle from onboarding and training to long-term optimization and renewal.
Requirements
Requires a Bachelor's degree in Finance, Economics, or Business and strong knowledge of the financial services ecosystem (Hedge Funds, PE, VC). Must have proven success in client-facing SaaS roles with the ability to analyze complex data and present insights to stakeholders.
Full job description
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.
Are you passionate about capital markets, data analytics, and client engagement? Join Similarweb as a Customer Success Manager (CSM) focused on our investor clients across North America. In this consultative and analytical role, you’ll be the strategic partner helping our institutional investor clients turn digital insights into actionable investment strategies. From onboarding to long-term optimization, you’ll guide hedge funds, private equity firms, venture capital groups, and investment banks through impactful use of Similarweb’s market intelligence.
What You’ll Be Doing
Client Consultation & Strategy: Act as a trusted advisor to key stakeholders across investor accounts - guiding them on how to leverage Similarweb to inform key business decisions
Data Analysis & Storytelling: Analyze digital traffic and engagement data to create compelling, insight-rich backtests and narratives tailored to investor KPIs. Deliver insights through presentations, reports, and real-time consults.
Customer Enablement: Own the onboarding journey, training users to become power users of the platform and data. Equip clients with the skills and context needed for long-term success.
Relationship Building: Cultivate deep, long-term partnerships by understanding each client’s strategic goals and aligning our solutions to support them.
Proactive Client Management: Anticipate pain points, mitigate churn risks, and identify upsell opportunities. Ensure customers are fully engaged and realize the "so what?" behind every data point.
Product Mastery: Become a subject matter expert across Similarweb’s full product suite, always ready to offer tailored solutions and innovative use cases.
What Makes You a Great Fit
Strong knowledge of the financial services ecosystem—ideally with hands-on experience with Hedge Funds, PE, VC, and/or Investment Banking.
Passion for alternative data and an understanding of how digital signals can tie into investment decisions.
Proven success in client-facing roles, with the ability to influence and advise multiple stakeholders, as well as experience owning full renewal cycles across an owned book of business.
Bachelor’s degree in Finance, Economics, Business Strategy, or related experience.
Confident in presenting insights, both in writing and verbally, to diverse audiences.
Analytical thinker who can quickly dissect complex problems and design data-driven solutions.
Comfortable in a fast-paced SaaS environment with strong project management skills.
Able to work both independently and collaboratively across global teams.
Nice-to-Haves
Experience using Similarweb or other digital intelligence/alternative data platforms.
Proficiency in Excel (including financial modeling) and familiarity with APIs, Excel Plug-ins, and advanced analytics tools.
At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.
The base salary range for this position in the New York City area is $84,000 to $114,000, plus benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.
In addition, this position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $163,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience.
The base salary range above is for the New York City area, and could vary for candidates in other locations.
Why you’ll love being a Similarwebber:
You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take the initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Please note: We’re unable to sponsor employment visas at this time.
#LI-GC #LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Similarweb (NYSE:SMWB) powers businesses with the best digital data
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2009
Headquarters
New York
LinkedIn followers
92,678
Total funding
$263M
We power businesses with the best digital data. Our mission is to create the most accurate, comprehensive, and actionable digital data, so every business can win their market.
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
Listed on NYSE: #SMWB
Trusted by Jimmy Kimmel: https://bit.ly/41DW62X
In numbers:
Founded in 2009
1,200 employees globally
10,000+ customers
14 global offices
Services in 100+ countries
Offices: 50 W 17th St, New York, 10011, US · 168-172 Old Street, London, England EC1V 9BP, GB · Derech Yitshak Rabin 33, Giv'atayim, Tel Aviv 5348303, IL · 600 California St, Suite 101, San Francisco, California 94108, US · 33, Rue La Fayette, Paris, Ile-de-France 75009, FR
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1561 of the 11154 open customer service & support positions offer remote or hybrid work (455 remote, 1106 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.