Muntinlupa, Metro Manila, Philippines · On-site
Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operat…
Skills: Customer Relationship Management (CRM), Laboratory Information Management System (LIMS), Client Communication, Market Research, Regulatory Compliance
Muntinlupa, Metro Manila, Philippines · On-site
Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 off…
Skills: Document Review, Audit Report Processing, Certification Issuance, Invoicing, Data Analysis
Muntinlupa, Metro Manila, Philippines · Hybrid
JOIN OUR TEAM! Epta is a multinational industrial group present in five continents, working to meet the needs of all segments of commercial refrigeration, interpreting the cultures of our consumers from the most diverse …
Skills: Customer Service, Technical Support, Billing, Accounts Receivable, Invoice Preparation
Muntinlupa, Metro Manila, Philippines · On-site
Sr. Associate - Customer Care - Collections This position is only open for External Referrals Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovat…
Skills: Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing
Muntinlupa, Metro Manila, Philippines · Hybrid
We are looking for a passionate people leader to join our regionally diverse and talented team as a Team Leader for Customer Service. As well as proven experience in all aspects of customer service operations management,…
Skills: Customer Service Operations Management, Servant Leadership, Performance Management, Coaching and Development, Analytical Skills
Muntinlupa, Metro Manila, Philippines · On-site
About REST Solution REST Solution is an IT services and cybersecurity partner providing end-to-end, 24/7 support to help businesses manage their IT infrastructure, support users, migrate to the cloud, strengthen cybersec…
Skills: Account Management, Service Delivery Governance, ITSM, SLA Management, KPI Tracking
Muntinlupa, Metro Manila, Philippines · On-site
Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operat…
Skills: Customer Relationship Management (CRM), Laboratory Information Management System (LIMS), Client Communication, Market Research, Regulatory Compliance
Muntinlupa, Metro Manila, Philippines · On-site
Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 off…
Skills: Document Review, Audit Report Processing, Certification Issuance, Invoicing, Data Analysis
Muntinlupa, Metro Manila, Philippines · Hybrid
$150k–$190k/mo
Not everyone's built for a night shift. But for the right person, this schedule is a feature, not a footnote. You'll be working while the US team is on the clock, finishing up just as they're heading into their morning m…
Skills: Nutanix AHV, Juniper Networks, Microsoft Azure, AWS, PowerShell
Muntinlupa, Metro Manila, Philippines · On-site
Job Title: Data Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s bes…
Skills: Data Analysis, Power BI, Data Storytelling, Root-Cause Analysis, Descriptive Analytics
Muntinlupa, Metro Manila, Philippines · On-site
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Operations Representative Responsibilities: - Account Servicing Listens attentively to customers in order to address issues / questions …
Skills: Account Servicing, Customer Service, Product Knowledge, Call Center Operations, Technical Support
Muntinlupa, Metro Manila, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to provide IT support for assigned sites and remote workers, ensuring a high-quality end user experience. This role focuses on trouble…
Skills: Communication, Critical Thinking, Customer Service, Financial Systems, Incident Management
Muntinlupa, Metro Manila, Philippines · On-site
Job Title: Certified Project Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers th…
Skills: Project Management, People Management, Stakeholder Management, Delivery Management, Risk Management
Muntinlupa, Metro Manila, Philippines · Hybrid
Specialist - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and…
Skills: Account Analysis, Audit Support, Budgeting, Business Development, Contract Management
Muntinlupa, Metro Manila, Philippines · On-site
Job Title: Reports Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s …
Skills: Power BI, Data Visualization, Reporting Frameworks, SLA Reporting, Customer Journey Mapping
Muntinlupa, Metro Manila, Philippines · Hybrid
Specialist - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and…
Skills: Account Analysis, Audit Support, Budgeting, Business Development, Contract Management
Muntinlupa, Metro Manila, Philippines · On-site
Sr. Associate - Customer Care - Collections This position is only open for External Referrals Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovat…
Skills: Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing
Muntinlupa, Metro Manila, Philippines · Hybrid
Job Description: ROLE SUMMARY AND PURPOSE As AVP, Talent Development, you are the strategic partner to the VP, Talent Development and a thought leader shaping an enterprise-ready development strategy that builds high-per…
Skills: Talent Development Strategy, Leadership Development, Job Architecture, Learning Journey Design, Certification Strategy
Muntinlupa, Metro Manila, Philippines · On-site
Provides administrative and operational support to the Travel and Wholesale/Corporate Sales Team, ensuring smooth coordination of sales activities, accurate documentation, and timely reporting. Acts as a key support in m…
Skills: Administrative Support, Sales Coordination, Client Inquiry Management, Contract Preparation, Proposal Writing
Muntinlupa, Metro Manila, Philippines · Remote OK
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Pr. Coordinator, Capital One Concierge Summary: The Capital One Concierge (Velocity Black) Principal Coordinator plays a vital role in ensur…
Skills: Customer Service, Verbal Communication, Written Communication, Attention To Detail, Time Management
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The associate supports Inside Sales Managers by generating client quotations, managing CRM and LIMS data, and coordinating sample collection projects. They act as a primary liaison between customers and internal laboratory resources to ensure timely and accurate analysis results.
Candidates must hold a Bachelor's or Associate's degree in Chemistry, Environmental Science, or a related science field. One to two years of industry experience and intermediate computer skills are required.
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.
Work with clients and the technical laboratory to scope work for proposals, prepare and submit quotes for
USP, EP, and JP compendial testing. Keep client and quote information up to date in CRM / Quotation
platforms.
Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is being
delivered on-time and with high quality. Provide information / follow up to client, as needed. Upon request
coordinate technical support and advice, to maintain high customer satisfaction.
Use general knowledge of chemistry, microbiology and analytical techniques to develop & present technical
solutions to clients in proposals indicating cost timelines & resource.
Prepare proposals in a way that matches client enquires, ensure that the quote review and approval process
is followed and implemented. Follow-up with clients whether the proposal has been delivered and is
understood.
Manage client information, RFPs and quotations in respective applications (SalesForce, PandaDoc), ensure
all information is up to date and accurate.
Upon receipt of signed quote or contract ensure operations are notified of incoming samples.
Ensure that all client requests for information pertaining to analytical testing are met in a timely and effective
manner.
Update clients on delays in testing and provide routine TAT communications for clients.
Comply with regulatory requirements to support GMP, GLP & ISO standards.
At all times, complies with SGS Code of Integrity and Professional Conduct. Remains familiar with SGS quality
assurance procedures. Complies to all SGS QHSE and HR policies and procedures.
Performs other related duties as may be assigned either in support of departmental goals or for his/her
personal or professional training, education or development as programmed by his/her immediate superior.
Bachelor’s degree in a scientific field such as Chemistry, Microbiology, or another related discipline.
Education and/or experience in Business management or Finance is an advantage.
Minimum 1 year experience in customer service position is required.
Minimum 2 years experience in Pharma laboratory testing and cGMP experience is required.
Ability to read and interpret technical documents, study protocols, and RFPs in the domain of pharmaceutical
product testing is an advantage.
Strong computer skills, proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Experience with quoting or proposal tools such as Salesforce, PandaDoc, or custom internal systems is
desirable.
Strong written and verbal communication skills for internal coordination and client-facing proposals (English
C1 level required).
Highly motivated and detail-oriented candidate with strong analytical, organizational, and communication
skills to thrive in a fast-paced, deadline-driven environment.
Proven ability to work effectively with cross-functional teams (Sales, Project Management, Finance,
Operations).
Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Strong organizational skills to track revisions, client feedback, and cost updates.
Receptive to feedback and coaching, with an expectation that accuracy will improve over time.
Comfortable shifting priorities and adapting to changing business needs as they arise.
Demonstrate upmost level of integrity in all instances and shows respect toward others and for company
principles.
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource. Community Guidelines SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS. We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines. Posts will be removed if they are: - Offensive, defamatory, discriminatory or obscene - Fraudulent, deceptive or misleading - In violation of any intellectual property rights - In violation of any law or regulation - Abusive, harassing, stalking or attacking others - Trolling or deliberate disruption of discussion - Commercial solicitations or personal promotion - Spam or link baiting Intellectual Property Statement Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).
Offices: Zugerstrasse 57, Baar, Zug 6340, CH
There are currently 87 open customer service & support positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include SGS, Chroma Hospitality, Inc., Genpact, Gear Inc., Concentrix, among others. Browse the listings above to see every active employer.
Yes — 27 of the 87 open customer service & support positions offer remote or hybrid work (3 remote, 24 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
