Muntinlupa, Metro Manila, Philippines · On-site
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise …
Skills: Enterprise Technical Support, Technical Account Management, Escalation Management, Support Metrics Analysis, Written Communication
Muntinlupa, Metro Manila, Philippines · On-site
Staff Physical Design / PnR Implementation EngineerPosition Summary The Staff Physical Design / PnR Implementation Engineer is responsible for the execution and technical leadership of digital implementation projects, wi…
Skills: Physical Design, Place-and-Route, Timing Closure, Physical Verification, Floorplanning
Muntinlupa, Metro Manila, Philippines · On-site
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise …
Skills: Partner Operations, Sales Operations, Revenue Operations, Automation Workflows, CRM Management
Muntinlupa, Metro Manila, Philippines · Hybrid
About Grace Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, …
Skills: ServiceNow ITSM, ServiceNow HRSD, JavaScript, Glide API, Flow Designer
Muntinlupa, Metro Manila, Philippines · Hybrid
About Grace Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, …
Skills: ServiceNow ITSM, ServiceNow HRSD, JavaScript, Glide API, Flow Designer
Muntinlupa, Metro Manila, Philippines · Hybrid
System Administrator Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront …
Skills: Windows Server, Active Directory, DNS, DHCP, Patching
Muntinlupa, Metro Manila, Philippines · Hybrid
Sr. Developer - Application Development JAVA N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, a…
Skills: Java 8, Spring Boot, SRE Observability, Cloud Technologies, Dynatrace
Muntinlupa, Metro Manila, Philippines · Hybrid
Engineer - Infrastructure Services N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re a…
Skills: Linux System Administration, Bash Scripting, PowerShell, SQL, Hadoop
Muntinlupa, Metro Manila, Philippines · Hybrid
Engineer - Testing & Quality Assurance N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’…
Skills: Robot Framework, Playwright, Salesforce Sales Cloud, JIRA, SQL
Muntinlupa, Metro Manila, Philippines · Hybrid
Sr. Developer - Application Development JAVA N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, a…
Skills: Java, Spring Boot, SQL, REST, JPA
Muntinlupa, Metro Manila, Philippines · Hybrid
$150k–$190k/mo
Not everyone's built for a night shift. But for the right person, this schedule is a feature, not a footnote. You'll be working while the US team is on the clock, finishing up just as they're heading into their morning m…
Skills: Nutanix AHV, Juniper Networks, Microsoft Azure, AWS, PowerShell
Muntinlupa, Metro Manila, Philippines · Hybrid
Developer - Application Development JAVA S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and w…
Skills: Java 8+, Spring Boot, RESTful APIs, SQL, JPA
Muntinlupa, Metro Manila, Philippines · On-site
Company Description SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate…
Skills: Power BI, SQL, Data Modeling, Semantic Layers, Data Analysis
Muntinlupa, Metro Manila, Philippines · On-site
Company Description SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate…
Skills: Azure Service Bus, Azure Logic Apps, Azure API Management, Azure Functions, Azure Data Factory
Muntinlupa, Metro Manila, Philippines · On-site
The Position Are you looking for an opportunity to enhance your knowledge in Software Testing and Validation? Our team is looking for a dedicated and passionate Testing Support Specialist. Duties & Responsibilities You w…
Skills: Software Testing, Validation, Test Plan Authoring, Test Execution, Defect Management
Muntinlupa, Metro Manila, Philippines · On-site
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise …
Skills: Docebo Administration, LMS Governance, Customer Education, Learning Operations, User Management
Muntinlupa, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Mac Support, MacOS Troubleshooting, Microsoft 365, Azure AD, Microsoft Intune
Muntinlupa, Metro Manila, Philippines · Hybrid
Some jobs are about keeping things running. This one is about keeping things running for US users while Manila is still awake, the evening is just getting started, and someone somewhere has accidentally unplugged the thi…
Skills: Technical Support, Windows Troubleshooting, Microsoft 365, Azure AD, Active Directory
Muntinlupa, Metro Manila, Philippines · Hybrid
Engineer - Infrastructure Services Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Linux Server Administration, Bash Scripting, Python Automation, Ansible, RHEL
Muntinlupa, Metro Manila, Philippines · Hybrid
Tech Lead - Testing & Quality Assurance N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we…
Skills: Java, Selenium WebDriver, TestNG, JUnit, Postman
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Own the end-to-end support experience for a portfolio of strategic enterprise accounts, focusing on response health and escalation management. Drive operational reviews and partner with internal teams to resolve systemic issues and ensure customer satisfaction.
Requires 4-6 years of experience in enterprise technical support or account management with a proven track record of managing complex escalations. Must possess technical fluency in APIs and integrations and the ability to communicate complex incidents to executives.
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Workato’s largest customers run business-critical automations on our platform. When something breaks, or when they’re scaling an agentic workflow into production, they don’t want a ticket queue. They want a person who knows their environment, owns the outcome, and drives it to resolution.
That person is the Support Account Manager. You own the support relationship for a portfolio of strategic enterprise accounts. You are accountable for their support experience end to end: response and resolution health, escalation management, proactive risk identification, and the operational reviews that keep leadership on both sides aligned. You are not a queue agent and you are not a salesperson. You are the support owner for your accounts.
Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support experience: response time, resolution time, backlog age, reopen rate, and customer-reported satisfaction.Run regular support business reviews with your accounts. Bring the data, surface trends, name the problems before the customer does, and commit to specific actions with owners and dates.Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services. Hold the line on follow-through. The customer should never have to chase you.Identify recurring or systemic issues in your accounts and drive them to root cause. Partner with Engineering on correction-of-error reviews where warranted.Build deep familiarity with each account’s Workato environment, use cases, and business priorities so your support is contextual, not generic.Feed the knowledge loop. Capture reusable resolutions and patterns so the broader support org and customers get faster over time.Partner with Customer Success and the account team on renewal and expansion risk that originates from support health.
4-6 years in enterprise technical support, technical account management, or a customer-facing support role, including time owning named or strategic accounts.A track record of managing complex, high-severity escalations across multiple internal teams to resolution.Comfort with support metrics and the judgment to know which number matters in which situation. You can build and defend a data-backed account review.Strong written communication. You can summarize a messy multi-week incident into a clear, honest update an executive will read.Technical fluency sufficient to hold a credible conversation about integrations, APIs, and automation workflows. You don’t need to write the fix, but you need to understand it.Experience working across time zones with global teams and customers. This role is based in the Philippines and will support accounts across APJ and, depending on portfolio, US time zones.
Direct experience with Workato or a comparable iPaaS / enterprise automation / orchestration platform.Familiarity with agentic AI or LLM-based workflows in a production enterprise context. Experience with support tooling and KCS-style knowledge practices.
The industry’s first Enterprise MCP platform, purpose-built to deliver AI agents that are secure, scalable, & accurate.
Workato is redefining enterprise orchestration for the agentic era. We’ll help you realize the true potential of agents by bringing them from the edge of your business to the core. Workato offers the industry’s first Enterprise Model Context Protocol (MCP) platform purpose-built to deliver AI agents that are secure, scalable, and accurate. Trusted by more than 50% of the Fortune 500 companies to connect every application, data source, and process, Workato powers real-time orchestration results at scale.
Offices: 1530 Page Mill Road, Palo Alto, California 94304, US · 71 Ayer Rajah Crescent, #01-01, Singapore, 139951, SG · 110 Wall Street, #4-007, New York, NY 10005, US · Asean Dr, Level 6, Muntinlupa, National Capital Region 1781, PH · Wework Hibiya Fort Tower, 1-1-1 Nishishinbashi, Minato, Tokyo, Marunouchi Trust Tower - Main, Level 20,, Tokyo, 105-0003, JP
There are currently 22 open software positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Genpact, First Focus AU, Workato, W. R. Grace, SGS, among others. Browse the listings above to see every active employer.
Yes — 14 of the 22 open software positions offer remote or hybrid work (0 remote, 14 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
