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Manage the financial wishes of deceased customers by coordinating with representatives to allocate assets and handle account restrictions. Responsible for reviewing legal documents, initiating payments, and ensuring compliance with bank policies and federal regulations.
Requires at least two years of college education or equivalent bank experience, specifically two years in retail banking. Candidates must possess strong communication skills and proficiency in Microsoft Office or Google Suite.
Summary:
Estates Associates are responsible for helping family, loved ones or designated representatives manage the financial wishes of our valued customers after they have passed away. Serve as service experts, provide assistance during difficult times, and help navigate through the estate process across all Capital One products.
General Responsibilities:
Responsible for handling incoming communications from deceased representatives, this includes but not limited to triaging concern or inquiry to the appropriate corresponding case, handling administrative tasks and owning all customer related communications such as written and phone calls.
Coordinate directly with deceased representatives of banking customers to allocate their asset to the appropriate party
Restrict account access, disable debit cards, and remove externally linked accounts
Return government funds to US treasury that posted to accounts post customers date of death
Review legal documents for state requirements
Initiate payments and provide date of death letters to attorneys and executors
Contribute to a customer-centric culture, continuous improvement, innovation and change
Collaborate and effectively influence various business units within Capital One
Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Exceed Customer expectations through superior service in all aspects of communication
Maintain a working knowledge of the complete line of contacts, products and services offered to quickly assist
Own personal development to achieve job proficiency and improve customer satisfaction
Support the team’s critical function on creating efficiencies, identify process improvements and make recommendations to drive these to implementation
Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time
Basic Qualifications:
Two (2) years college level education or equivalent bank work experience
Two (2) years of experience in Retail Banking
At least 1 year experience with Microsoft Office or Google Suite
Strong attention to detail and with sound judgment
Excellent communication skills, understanding the needs and appropriately tailors written and verbal communication
Customer orientation in understanding and listening to customer concerns
Ability to handle difficult calls and sensitive information
Preferred Qualifications:
At least 1 year of experience reviewing legal documents
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
There are currently 87 open customer service & support positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
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