Melbourne, Victoria, Australia · Hybrid
Entity: Customers & Products Job Family Group: Marketing Group Job Description: At bp, we’re committed to creating an inclusive, supportive, and high‑growth workplace where every individual can thrive. Our benefits inclu…
Skills: Loyalty Management, Crm, Marketing Strategy, Customer Journey Mapping, Customer Segmentation
Melbourne, Victoria, Australia · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Customer Relationship Management, Fleet Management, Problem Solving, Written Communication, Verbal Communication
Melbourne, Victoria, Australia · On-site
. At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Sephora is part of the Global Louis Vuitton M…
Skills: Retail Management, People Management, Sales Forecasting, Profit And Loss Management, Stock Control
Melbourne, Victoria, Australia · Hybrid
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the w…
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Melbourne, Victoria, Australia · On-site
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Skills: Project Management, API Integration, Technical Requirements Gathering, Business Analysis, Agile Methodology
Melbourne, Victoria, Australia · On-site
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Skills: Customer Service, Front Office Operations, Payment Processing, Administration, Ms Office
Melbourne, Victoria, Australia · On-site
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving The Opportunity At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last…
Skills: Customer Service, Sales, Communication Skills, Computer Skills, Relationship Building
Melbourne, Victoria, Australia · On-site
Melbourne, Victoria | RACV Head Office Full time | Onsite 5 days a week A Competitive Salary | Discounts on Selected RACV Products About the Opportunity Join RACV’s End User Computing team and play a key role in supporti…
Skills: Level 2 Desktop Support, Windows 11, Microsoft Office, Intune, SCCM
Albert Park, New South Wales, Australia · On-site
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving The Opportunity At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last…
Skills: Customer Service, Sales, Communication, Presentation Skills, Computer Literacy
Melbourne, Victoria, Australia · On-site
Job Title: FTI Operations Service Specialist Job Code: 38937 Job Location: Melbourne, FL Job Schedule: 9/80 Job Description: The FTI Operations Service Specialist will be responsible for handling all 3rd level and above …
Skills: Telecommunications Management, Incident Resolution, Service Management, Stakeholder Engagement, Trend Analysis
Melbourne, Victoria, Australia · On-site
Who We Are: Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services t…
Skills: L3 Support, Middleware Configuration, Automation, Application Performance Tuning, Cloud Infrastructure
Melbourne, Victoria, Australia · Hybrid
Company Description About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquarte…
Skills: Sales Development, Lead Qualification, Proposal Building, Outbound Prospecting, Upselling
Melbourne, Victoria, Australia · On-site
$60/hr–$75/hr
Job Description Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As par…
Skills: Communication Skills, Attention To Detail, Property Evaluation, Photography, Report Writing
Melbourne, Victoria, Australia · On-site
Job Description Assistant Manager | Croxton Park Hotel We’re on the hunt for our next Assistant Manager to help keep the Croxton Park Hotel buzzing and loved by the locals. A day in the life of an Assistant Manager: Get …
Skills: Team Leadership, Customer Service, Hospitality Management, Conflict Resolution, Manual Handling
Melbourne, Victoria, Australia · On-site
Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s heal…
Skills: Computer Literacy, Attention To Detail, Customer Service, Prioritization, Decision Making
Melbourne, Victoria, Australia · On-site
Company Description As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in th…
Skills: Customer Service, Sales Techniques, Product Knowledge, Visual Merchandising, Interpersonal Skills
Melbourne, Victoria, Australia · Hybrid
$72k–$82k/yr
Location: Australia Wide Salary: $71,785 - $81,825 + Super + NFP Salary Packaging Benefits Employment status: Permanent Full Time Job number: 3345 Hey you! MatchWorks is looking for a knowledgeable and experienced Qualit…
Skills: Quality Auditing, Systems Support, Process Mapping, Compliance Management, Database Integrity
Melbourne, Victoria, Australia · On-site
ABOUT WILSON: As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local …
Skills: CCTV Installation, Access Control, Alarm Systems, Network Infrastructure, Hardware Troubleshooting
Melbourne, Victoria, Australia · On-site
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated THREE Casual…
Skills: Customer Service, Technical Support, Problem Solving, Conflict Resolution, Communication
Melbourne, Victoria, Australia · On-site
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Casual Retai…
Skills: Customer Service, Technical Support, Problem Solving, Conflict Resolution, Communication
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Lead the design and implementation of high-performing loyalty and CRM programs to drive customer acquisition, retention, and lifetime value. Collaborate with global and regional teams to align loyalty strategies with local market needs and ensure a unified omni-channel customer experience.
Requires 10-15+ years of experience in loyalty marketing or CRM, preferably within a multinational matrix organization. Must possess strong leadership skills, an analytical mindset, and the ability to manage complex stakeholder ecosystems.
Job Family Group:
Job Description:
At bp, we’re committed to creating an inclusive, supportive, and high‑growth workplace where every individual can thrive. Our benefits include flexible working options, an open and collaborative culture, strong work–life balance, comprehensive life and health insurance, medical coverage, and extensive learning and development opportunities to help you shape your career with purpose.
As the Head of Loyalty & CRM, you will play a pivotal role within the local Marketing Leadership team. You will be responsible for driving measurable business impact by shaping and delivering high‑performing loyalty and CRM programs across the market. This position requires close partnership with the VP of Marketing and Networks of Excellence (NoEs) to co‑create global and regional loyalty strategies, ensuring they reflect local customer needs and contextual realities.
You will translate these strategies into effective market‑ready programs that boost customer acquisition, retention, and lifetime value. In addition, you will collaborate with regional and NoE teams to ensure loyalty initiatives are fully integrated into the wider omni‑channel customer experience. This includes serving as a key point of contact for internal and external partners, leading strategic negotiations, and ensuring all contractual obligations are met.
This is a critical leadership role focused on delivering extraordinary loyalty programs that accelerate customer advocacy, strengthen P&L performance, and create a consistent, unified brand experience.
At bp, we believe diversity strengthens our teams and fuels innovation. We are committed to fostering an inclusive environment where everyone is respected, supported, and empowered to grow.
We offer benefits designed to support both work and life, such as:
Join us and help re‑imagine loyalty for the future—driving meaningful customer relationships and long‑term business impact.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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