National Operations Centre -Call Centre operator

Kia haumaru ai taatou katoa

We’re FIRST Security, one of New Zealand’s market leaders in security.

 

Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland based team to provide specialist response and monitoring services to our clients.

 

Role Highlights:

• Living wage
• Fulltime – 40 hours per week, overtime available from time to time
• Roster – Sunday-Thursday, 0600-1400

About the Role:
We are seeking a detail-oriented and proactive individual to join our team.

In this role, you will:

• Deliver high-quality service to both internal and external stakeholders.
• Monitor operational systems and respond swiftly to events in line with established procedures.
• Handle sensitive information with discretion and maintain strict confidentiality standards.
• Provide support across teams during peak periods, staff shortages, or business continuity requirements.
• Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently.
• Accurately log incidents, hazards, system issues, and other events in accordance with company protocols.

 

This role is ideal for someone who thrives in a fast-paced environment, enjoys the vibe of working in a team, has strong attention to detail, and is committed to delivering exceptional service.

 

What we’re looking for:

We are looking for someone who can bring:

• Strong attention to detail and accuracy in a fast-paced environment.
• Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations.
• Prior experience in a contact/monitoring centre environment advantageous.
• Excellent communication skills, both verbal and written a requirement of this role.
• The ability to remain calm under pressure and respond effectively to time-sensitive events.
• A collaborative mindset with a willingness to support colleagues and adapt to changing priorities.
• Professionalism and integrity when handling confidential information.
• Experience using monitoring systems or working in a service-oriented role (desirable but not essential).

 

Further benefits:

 

• Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
• Strong company focus on training and development – How can we help you grow?
• Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
• Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family.

 

If these positions are of interest to you, Apply NOW!! 

 

Video - https://youtu.be/KXS1j-3Pbmo