Sydney, New South Wales, Australia · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Operational leadership, Team management, Fleet management, Budget management, Procurement
City of Brisbane, Queensland, Australia · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Vehicle detailing, Fleet management, Logistics, Customer service, Mechanical aptitude
Adelaide, South Australia, Australia · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Fleet Management, Operational Leadership, Data Analytics, Customer Lifecycle Management, Vehicle Logistics
Sydney, New South Wales, Australia · On-site
About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Consultative Selling, Pipeline Management, CRM Systems, Closing Sales, Upselling
London, England, United Kingdom · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Customer Relationship Management, Conflict Resolution, Vehicle Inspection, CRM Software, Problem Solving
City of London, England, United Kingdom · On-site
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to v…
Skills: Customer Service, Problem Solving, Written Communication, Verbal Communication, CRM Management
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You will lead and develop a national network of hub managers to ensure safe, efficient, and commercially disciplined operations across Australia. Additionally, you will own the national operations strategy, manage the operations budget, and oversee fleet disposal to maximize returns.
The role requires over 10 years of operational leadership experience, specifically managing teams across multiple sites within the automotive, logistics, or maintenance sectors. Candidates must possess strong analytical skills, experience with procurement and maintenance contracts, and a process-driven mindset.
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You thrive in fast paced, operational environments and love getting into the detail to make things run smoothly.
You're energised by leading teams, managing supplier relationships, and driving performance through clear processes and accountability.
You're ready to make a real impact at a growing company, where your work directly shapes the experience of our customers and the efficiency of our operations.
As Head of Operations, you'll lead our national hub network across Sydney, Melbourne, Brisbane, Perth, Gold Coast and Adelaide - driving safe, efficient and commercially disciplined operations at scale. You'll lead a team of Managers, setting the standards and building the capability that underpins Splend's growth across Australia. You'll also own fleet disposal strategy - ensuring vehicles exit the fleet at the right time and value to maximise return and keep our fleet profile aligned to commercial targets.
Leading and developing six Hub Managers across the national network, driving consistent operating standards, safety and service delivery in every market
Partnering with the National Maintenance Manager to ensure fleet compliance, vehicle readiness and maintenance capacity scales with fleet growth
Working alongside the National Procurement Manager on vehicle acquisition, parts and supplier contracts, including OEM negotiations, to deliver national agreements that improve cost and service outcomes
Owning the national operations strategy - standardising processes, driving continuous improvement and lifting productivity and customer experience across all hubs
Coaching and developing your leadership team, building a high-performing operations function and a strong succession pipeline
Owning the national operations budget and cost base, ensuring WHS compliance and regulatory requirements are met in every state
Leading fleet disposal strategy to maximise vehicle return value and keep the fleet's age and condition profile aligned to commercial targets
10+ years' operational leadership experience, including experience leading leaders across multiple sites or locations.
Experience in automotive, logistics, or maintenance sectors, ideally within a scale up environment.
Strong analytical skills with confidence managing budgets, maintenance contracts and procurement agreements.
The ability to work effectively with a wide range of stakeholders in high pressure situations.
A process driven and problem solving mindset with the commercial awareness to balance cost control and service quality.
💰 Bonus scheme: Opportunity to earn based on your performance
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Intro with our Talent team to understand your background, aspirations, and answer your questions.
Interview with the hiring manager to discuss your experience and how it aligns with this role.
Where it applies, we’ll ask you to complete a practical case study.
Final interview to discuss Splend’s long-term vision and to check any remaining questions.
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We’re not about cars. We’re about people.
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income. For over seven years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our customers. We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our customers take control of their careers with our flexible plans. Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, and grew our global team to over 150 employees. We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
Offices: Sydney, New South Wales 2010, AU
We’re not about cars. We’re about people.
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income. For over seven years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our customers. We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our customers take control of their careers with our flexible plans. Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, and grew our global team to over 150 employees. We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
Offices: Sydney, New South Wales 2010, AU
