Busselton, Western Australia, Australia · On-site
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving The Opportunity At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last…
Skills: Customer Service, Sales, Communication, Presentation Skills, Computer Literacy
Albert Park, New South Wales, Australia · On-site
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving The Opportunity At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last…
Skills: Customer Service, Sales, Communication, Presentation Skills, Computer Literacy
Melbourne, Victoria, Australia · On-site
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving The Opportunity At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last…
Skills: Customer Service, Sales, Communication Skills, Computer Skills, Relationship Building
Busselton, Western Australia, Australia • On-site
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Act as the face of the club by creating a welcoming experience and building strong relationships with members. Blend sales, service, and operational support to help members stay motivated and supported on their fitness journeys.
Requires demonstrated success in a fast-paced premium customer service role and a passion for health and fitness. Candidates must have intermediate computer skills and be available to work Saturdays and some weekdays.
Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving
The Opportunity
At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last.
As a Membership Services Representative, you’ll be the face of that experience in your club.
You’ll create a welcoming, high-quality experience for every member interaction, building strong relationships, supporting members with their enquiries, and helping them stay motivated on their fitness journey. Your ability to connect with people will play a key role in helping members start their fitness journey with Zap, feel confident, supported, and excited to keep showing up.
This role blends sales, service and operational support, requiring someone who thrives in a fast-moving environment and takes pride in delivering premium service at every touchpoint.
Because when members feel welcomed, supported and valued, showing up for their fitness goals becomes the easiest decision they make all day.
The right candidate will have:
Demonstrated experience and success in a fast-paced premium customer service role
Interest and passion for health and fitness
Intermediate computer skills
Excellent oral and written communication and presentation skills
Ability to perform in an autonomous environment
Be available to work Saturdays and some days during the week
Previous sales experience is desirable
What we can offer you
Competitive hourly rate PLUS commission and a fun working environment
FREE gym membership to be able to practice what you preach!
Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
Leading paid parental leave program
Employee Assistance Program
About Zap Fitness
Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed!
Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Membership includes 24/7 access to all Zap Fitness 24/7 clubs, packed with world-class equipment, all from $12.95 p/w!
We’re a home-grown concept and Australia’s fastest growing, fully-owned 24 hour fitness chain. We provide members with exclusive 24/7 access to world-class cardio, strength, and functional fitness equipment right here in Australia. All members enjoy access to every Zap Fitness 24/7 location across Tasmania, Victoria and South Australia, so you can Zap in for a workout anytime, anywhere. Zap Fitness 24/7 never sleeps. We’re open 24 hours a day, 7 days a week, 365 days a year. You can workout on Christmas Day or at 3am if you wish. Just Zap in using your personal Zapper key and our world opens up for you. Your personal Zapper key fits all our clubs Australia-wide. So there’s no excuse for not working out when you’re on the road! Wherever you are – a Zap club will be there to welcome you day or night. Zap Fitness 24/7 is a low cost operator which has done away with the costly extras that weigh-down bigger fitness centres. Let’s face it, the others charge more for things you never use. We pass on the savings to you, so that membership costs less than 3 cups of coffee a week! Zap Fitness 24/7 clubs have only the latest cardio and strength training equipment and functional fitness zones. Our cardio range include treadmills, cross-trainers, upright and recumbent bikes, climbers and rowers – all with built-in TV screens, internet connections and virtual reality options. Our clubs all feature large free weight areas, a full range of strength training machines, and generous stretching areas. Zap Fitness 24/7 clubs are situated close to home and work, with loads of easy parking. We also take pride in our cleanliness and friendly, cosy, caring atmosphere. Our exclusive security and surveillance system ensures you work out in complete safety.
Offices: 9 Gladstone St, Battery Point, Tasmania 7004, AU
View all jobs at Zap Fitness 24/7Membership includes 24/7 access to all Zap Fitness 24/7 clubs, packed with world-class equipment, all from $12.95 p/w!
We’re a home-grown concept and Australia’s fastest growing, fully-owned 24 hour fitness chain. We provide members with exclusive 24/7 access to world-class cardio, strength, and functional fitness equipment right here in Australia. All members enjoy access to every Zap Fitness 24/7 location across Tasmania, Victoria and South Australia, so you can Zap in for a workout anytime, anywhere. Zap Fitness 24/7 never sleeps. We’re open 24 hours a day, 7 days a week, 365 days a year. You can workout on Christmas Day or at 3am if you wish. Just Zap in using your personal Zapper key and our world opens up for you. Your personal Zapper key fits all our clubs Australia-wide. So there’s no excuse for not working out when you’re on the road! Wherever you are – a Zap club will be there to welcome you day or night. Zap Fitness 24/7 is a low cost operator which has done away with the costly extras that weigh-down bigger fitness centres. Let’s face it, the others charge more for things you never use. We pass on the savings to you, so that membership costs less than 3 cups of coffee a week! Zap Fitness 24/7 clubs have only the latest cardio and strength training equipment and functional fitness zones. Our cardio range include treadmills, cross-trainers, upright and recumbent bikes, climbers and rowers – all with built-in TV screens, internet connections and virtual reality options. Our clubs all feature large free weight areas, a full range of strength training machines, and generous stretching areas. Zap Fitness 24/7 clubs are situated close to home and work, with loads of easy parking. We also take pride in our cleanliness and friendly, cosy, caring atmosphere. Our exclusive security and surveillance system ensures you work out in complete safety.
Offices: 9 Gladstone St, Battery Point, Tasmania 7004, AU
View all jobs at Zap Fitness 24/7