Manchester, England, United Kingdom · Hybrid
Job title: Clinical Assistant Location: Manchester City Centre (Hybrid Working) Salary: £26,772 per annum (FTE) Status: Starting ASAP on a 2 month fixed term contract Working Hours: Mon to Fri 9am to 5.30pm with 1 hour b…
Skills: Case management, Rehabilitation administration, Customer service, Communication skills, Multitasking
Manchester, England, United Kingdom · Hybrid
Programme Associate Application Deadline: 12 August 2026 Department: NPQ Employment Type: Fixed Term - Full Time Location: Manchester Reporting To: Programme Manager Compensation: £26,228 / year Description We're looking…
Skills: Customer service, Stakeholder engagement, Project planning, Data analysis, Communication
Manchester, England, United Kingdom · On-site
$35k–$40k/yr
Company Description TOMRA is a global leader in recycling and circular economy solutions. Founded in 1972, we design and deliver technology that helps keep valuable materials in circulation and reduces waste worldwide. W…
Skills: Electro-mechanical systems, Troubleshooting, Preventative maintenance, Reactive repairs, Equipment installation
Manchester, England, United Kingdom · On-site
The Orth Team Centre (OTC) is a state-of-the-art Outpatients and Diagnostic private facility adjacent to Spire Manchester Hospital. Currently, the team is looking for an experienced Administrator to join us on a Part-tim…
Skills: Administration, Customer service, Communication, Compliance, Professional development
Manchester, England, United Kingdom · On-site
Company Description Three Retail Customer Advisor Location: Barnstaple Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 37.5 hours across 5 days per w…
Skills: Customer service, Sales, Communication, Problem solving, Teamwork
IHG Hotels & ResortsManchester, England, United Kingdom · On-site
The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Night Manager. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern lu…
Skills: Team leadership, Front office operations, Night audit, Guest relations, Service recovery
Manchester, England, United Kingdom · On-site
Who We Are Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s ri…
Skills: Retail sales, Customer service, Fragrance expertise, Product knowledge, Sales targets
Manchester, England, United Kingdom · On-site
Bank Business Administrator | Spire Manchester | Bank flexible hours| Spire Manchester Hospital is currently looking for a Business Administrator to join our Finance team on Bank contract covering sickness and annual lea…
Skills: Cashiering, Banking, Invoicing, Billing, SAP
Manchester, England, United Kingdom · Hybrid
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of ser…
Skills: Commercial insurance, Underwriting, Property and casualty, Risk assessment, Risk management
Manchester, England, United Kingdom · On-site
$35k–$40k/yr
Company Description TOMRA is a global leader in recycling and circular economy solutions. Founded in 1972, we design and deliver technology that helps keep valuable materials in circulation and reduces waste worldwide. W…
Skills: Electro-mechanical systems, Troubleshooting, Preventative maintenance, Reactive repairs, Equipment installation
Manchester, England, United Kingdom · On-site
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, …
Skills: Customer service, Communication, Interpersonal skills, Problem-solving, Administrative tasks
IHG Hotels & ResortsManchester, England, United Kingdom · On-site
The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where …
Skills: Front office operations, Night reception, Opera system, Problem solving, Guest services
Manchester, England, United Kingdom · On-site
$10/hr–$12/hr
SHIFTS YOU ARE APPLYING FOR: 13.50hrs p/w; Mon 15:30 - 20:30; Thu 09:00 - 13:15; Sat 15:15 - 19:45 About the role As a Sales Associate at Victoria’s Secret you’ll work in an exciting, engaging, fast-paced environment, su…
Skills: Customer service, Bra fitting, Visual merchandising, Stock replenishment, Loss prevention
Manchester, England, United Kingdom · On-site
$10/hr–$12/hr
SHIFTS YOU ARE APPLYING FOR: 20hrs p/w; Mon 14:30 - 21:00; Wed 14:30 - 18:30; Thu 18:00 - 22:45; Sat 09:30 - 15:30 About the role As a Sales Associate at Victoria’s Secret you’ll work in an exciting, engaging, fast-paced…
Skills: Customer service, Retail sales, Visual merchandising, Stock replenishment, Loss prevention
Manchester, England, United Kingdom · Hybrid
Help Shape the Future of Application Resilience at Vanguard Are you passionate about solving complex technical challenges, improving system reliability, and making a tangible impact every day? Join Vanguard's UK & Europe…
Skills: Production Support, Application Support, Incident Management, Problem Management, Change Management
Manchester, England, United Kingdom · On-site
Building a sustainable tomorrow BAM UK & Ireland are recruiting a Facilities Concierge to join our FM Segment of the business and to be based out of our offices in Bower House in Oldham. Working 8.00am - 4.00pm Monday to…
Skills: Customer service, Facilities management, Communication, Relationship building, Organizational skills
Manchester, England, United Kingdom · On-site
We're currently recruiting in our Manchester Northern Quarter Premier Inn. Working 28 hours per week, paying up to £13.06 per hour. Kitchen Team Member – Manchester Northern Quarter Premier Inn This isn&rsquo…
Skills: Food preparation, Cooking, Kitchen cleaning, Stock management, Teamwork
Manchester, England, United Kingdom · Hybrid
About the Role: Grade Level (for internal use): 08 The Team: The Compliance Services team operates as a critical partner to our investment management clients, ensuring regulatory excellence while enabling business growth…
Skills: Financial analysis, Compliance, Reconciliation, Microsoft Excel, Database management
Manchester, England, United Kingdom · Remote OK
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Travel Agent (Remote) Full time, United Kingdom As a Travel Consultant, you are the face of our company. You’ll communicate and r…
Skills: GDS, Amadeus, Customer service, Travel reservations, Communication skills
Manchester, England, United Kingdom · On-site
Are you passionate about technology and wellness, looking for a part-time role and open to the opportunity to work at the well known department store? If your answers are yes, you could be a great candidate for the Oura …
Skills: Sales, Customer Service, Product Demonstration, Communication, Relationship Building
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The Clinical Assistant will provide administrative and coordination support for rehabilitation and case management services. Responsibilities include managing referrals, liaising with patients and providers, and maintaining accurate case records.
The role requires strong organizational and communication skills with a background or interest in healthcare, rehabilitation, or psychology. Candidates should be detail-oriented, proficient in IT systems, and capable of working in a fast-paced, collaborative environment.
Job title: Clinical Assistant
Location: Manchester City Centre (Hybrid Working)
Salary: £26,772 per annum (FTE)
Status: Starting ASAP on a 2 month fixed term contract
Working Hours: Mon to Fri 9am to 5.30pm with 1 hour break (37.5 hours)
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.
We’re seeking a proactive Clinical Assistant for a short‑term fixed-term contract to support our rehabilitation and case management services. You’ll coordinate referrals, manage case administration and liaise with patients, customers and providers to ensure smooth, timely service delivery. This role suits someone organised, detail‑focused and customer‑centric, with a background or interest in healthcare, rehabilitation or psychology. Strong communication skills, the ability to multitask and a passion for improving patient outcomes are essential, along with a collaborative mindset and willingness to learn within a fast-paced environment.
The Clinical Assistant role supports the effective delivery of HCML’s rehabilitation and case management services through high-quality administration, coordination and customer support. Working closely with Rehabilitation Case Managers, patients, customers and treatment providers, the role helps ensure cases progress efficiently, referrals and assessments are arranged promptly, and communication is accurate, timely and professional.
The role offers exposure to case management processes and is suited to individuals with a clinical, health, rehabilitation, psychology or customer service background who are looking to develop their experience within case management, while contributing to positive patient outcomes, strong customer experience and effective service delivery.
Provide rehabilitation administration and service coordination support to Rehabilitation Case Managers and operational teams.
Liaise with patients, customers and treatment providers via phone, email and digital channels, responding to queries about case status, referrals, appointments and next steps in a timely, clear and professional manner.
Process referrals and coordinate assessment or treatment activity, including contacting patients, customers and providers, arranging appointments, tracking progress and ensuring activity is completed accurately and in line with agreed service standards and SLAs.
Maintain accurate, timely and compliant updates within case management systems and associated records.
Provide first-line, non‑clinical support in relation to customer feedback or complaints, escalating appropriately in line with policy.
Work collaboratively with operational colleagues to ensure smooth service flow and positive customer outcomes.
Provide flexible administrative support during periods of peak demand, helping to maintain service continuity within agreed role boundaries.
Escalate clinical, safeguarding or complex issues promptly and appropriately in line with agreed protocols and governance arrangements.
Experience
Experience in customer service, healthcare, insurance, rehabilitation or administrative environments (desirable)
Experience handling customer queries via phone, email and written communication
Experience managing records, processes and working to service standards
Experience working within a team environment, ideally supporting multi-disciplinary teams
Experience handling customer feedback, complaints or resolving service issues (desirable)
Exposure to health insurance, absence management, FCA-regulated environments or case management services (desirable but not essential)
Skills & Knowledge
Excellent verbal and written communication skills
Strong organisational skills with the ability to manage competing priorities
Attention to detail and accuracy in record-keeping and administration
Ability to follow processes and adhere to service standards
Ability to work collaboratively with Rehabilitation Case Managers and wider teams
Confident use of IT systems and digital communication tools
Understanding of when and how to appropriately escalate issues
Knowledge of customer service best practice principles
Awareness (or willingness to learn) of rehabilitation, case management, or healthcare services
Attributes
Professional, empathetic and supportive approach to customer interactions
Strong team player with a collaborative mindset
Proactive and self-motivated with the ability to take ownership of tasks
High level of integrity and sound judgement
Adaptable and able to work in a fast-paced environment
Passionate about delivering excellent customer service
Committed to achieving positive patient and customer outcomes
Willingness and motivation to learn and develop within the role
Qualifications and Training
Relevant degree/qualifications/training (desirable) in:
Sports Therapy
Sports Rehabilitation
Occupational Therapy
Psychology
Health or Sports Science
Rehabilitation Administration or related field
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Health & Care Management Ltd
HCML is a leading provider of health, wellbeing, case management, rehabilitation and treatment services to the corporate, legal, insurance and private medical insurance markets. Through its workplace offering, HCML provides integrated healthcare solutions, working with employers to prevent the risk of ill health and absence, and improve employee health and wellbeing. As an independent provider of personal injury case management, HCML supports rehabilitation clients to make a sustained recovery from injury. HCML’s Rehabilitation Case Managers are clinical experts that provide rehabilitation programmes that help clients achieve maximum independence and a better future. Established in 2003 and with over 300+ employees, HCML employs leaders in their field to develop and deliver services that are built on data insight, proof of value metrics, and unrivalled clinical governance.
Offices: Croydon Interchange, 81-85 Station Road, London, CR0 2RD, GB · Parsonage Gardens, Orega Arkwright House, Manchester, England M3 2LF, GB · 33 Colston Avenue, Suite 304, Bristol, England BS1 4AU, GB
There are currently 748 open customer service & support positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Estée Lauder Companies Inc., BNY, NEXT PLC, Whitbread, Vita Group, among others. Browse the listings above to see every active employer.
Yes — 191 of the 748 open customer service & support positions offer remote or hybrid work (26 remote, 165 hybrid).
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