Technical Support Advisor (Nights) – Join Our Team! Shift Pattern: Night shift rotation 4‑on / 4‑off schedule Hours: 19:00–07:00 *6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night sh…
Skills: Technical support, Customer service, Problem-solving, Communication skills, Troubleshooting
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Cushman & Wakefield
Workplace Coordinator
Manchester, England, United Kingdom · On-site
Senior$735M raised
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Experienced Barista, 15 Hours, Salford Shopping Centre
Manchester, England, United Kingdom · On-site
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Full-time
Performance-based bonus, 25 days annual leave, Holiday purchase scheme, Pension plan, Life assurance, Employee assistance program
Posted 9d ago
~40 hrs/week
Responsibilities
You will diagnose and troubleshoot security alarm faults while utilizing various monitoring and programming software. Additionally, you will provide excellent customer service to residential clients and assist field engineers with remote connectivity.
Requirements
Candidates should possess strong customer service and problem-solving skills with the ability to explain technical information to non-technical audiences. No prior technical background is required as full training is provided.
Full job description
Technical Support Advisor (Nights) – Join Our Team!
Shift Pattern:
Night shift rotation
4‑on / 4‑off schedule
Hours: 19:00–07:00
*6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service.
With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.
What we offer
Competitive Salary: Reflecting your skills and experience
Bonus Plan: Performance-based bonuses to reward your impact
Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
How will you do it
Diagnose and troubleshoot security alarm faults
Use a broad range of monitoring and programming software
Deliver excellent customer service to external residential customers
Handle bespoke and high-security customer requirements with discretion
Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
✔ An interest in problem-solving
✔ Customer service skills and experience ✔ Excellent communication skills ✔ Ability to convey technical information to a non-technical audience
Preferred Skills:
🔹 Experience in technical problem-solving
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
Offices: Milwaukee, Cork, Ireland T12 X8N6, IE · Milwaukee, Milwaukee, Wi 53202, US · Milwaukee, Plymouth Charter Township, MI 48170, US · 1051 Floyd Dr, Lexington, KY 40505, US · 6046 12 St SE, Calgary, AB T2H 2X2, CA
EngineeringManufacturing OperationsSalesBuilding AutomationFire & Hazard ProtectionIndustrial RefrigerationHVACSecurityand SustainabilitySmart Building
How many Customer Service & Support jobs are open in Manchester, United Kingdom right now?
There are currently 748 open customer service & support positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Manchester, United Kingdom?
Companies currently hiring include The Estée Lauder Companies Inc., BNY, Whitbread, NEXT PLC, Vita Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Manchester, United Kingdom?
Yes — 191 of the 748 open customer service & support positions offer remote or hybrid work (26 remote, 165 hybrid).
How do I apply for Customer Service & Support jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.