Manchester, England, United Kingdom · Hybrid
Job Summary: Location: Manchester, United Kingdom (Hybrid) Division: Ticketmaster UK Line Manager: Senior Planning Manager Contract Terms: Permanent, 40 hours a week THE JOB Reporting to the Senior Planning Manager, this…
Skills: Workforce Planning, Capacity Modeling, Data Analysis, Dashboard Development, Excel
Manchester, England, United Kingdom · On-site
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Skills: Food & Beverage Operations, Team Leadership, Guest Engagement, Financial Performance, Verbal Communication
Manchester, England, United Kingdom · Hybrid
Job Summary: Location: Manchester, United Kingdom (Hybrid) Division: Ticketmaster UK Line Manager: Senior Planning Manager Contract Terms: Permanent, 40 hours a week THE JOB Reporting to the Senior Planning Manager, this…
Skills: Workforce Planning, Capacity Modeling, Data Analysis, Dashboard Development, Excel
Manchester, England, United Kingdom · On-site
$29k–$30k/yr
Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs. Assistant Accomm…
Skills: Customer Service, Staff Supervision, Communication, Leadership, Mentoring
Manchester, England, United Kingdom · Hybrid
Working hours: This role is available on a part-time, job-share or full-time basis. Location: Manchester, Hybrid Closing date for applications: 15th July 2026 The opportunity: Are you ready to take your career to the nex…
Skills: Property And Casualty Underwriting, New Business Development, Portfolio Management, Communication, Decision Making
Manchester, England, United Kingdom · On-site
Duty Manager - Fitness & Wellbeing Club Manchester Printworks | Fitness & Wellbeing Club | Permanent | Full time Up to 28,038 depending on experience 40 hours per week Nuffield Health is the UK’s largest Healthcare Chari…
Skills: Sales, Customer Service, Communication, Leadership, Health And Safety
Manchester, England, United Kingdom · On-site
Customer Service Team Leader CSTL Starting Salary: £13.25 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstand…
Skills: Customer Service, Team Leadership, Hospitality, Retail Operations, Communication
Manchester, England, United Kingdom · On-site
Customer Service Team Leader CSTL Starting Salary: £13.25 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstand…
Skills: Customer Service, Team Leadership, Hospitality, Retail Operations, Communication
Manchester, England, United Kingdom · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Product Knowledge, Link Selling, Outfit Building, KPI Driving, Client Relationship Management
Manchester, England, United Kingdom · On-site
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Set sh…
Skills: Client Care, Reception Skills, Numeracy, Online Appointment Booking Systems, Triage
Manchester, England, United Kingdom · On-site
Room Attendant £12.71 per hour, Casual worker Does attention to detail come naturally to you? Do you strive to make things perfect? In this role you’ll be working behind the scenes ensuring our rooms are nothing but perf…
Skills: Attention To Detail, Customer Service, Cleaning Standards, Time Management, Hospitality
Manchester, England, United Kingdom · Remote OK
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Skills: Amazon Connect, AWS, Python, AWS Lambda, DynamoDB
Manchester, England, United Kingdom · On-site
Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comf…
Skills: Customer Service, Store Security, Till Operation, Stock Management, Sales Target Achievement
Manchester, England, United Kingdom · Hybrid
$28k–$32k/yr
Complaint Handler 🌏 Manchester – City Tower 💰 £28,000 - £32,000 💷 Discretionary Company Bonus Scheme 📅Start Date June ⏰ Monday – Friday (37.5 hours per week - hybrid) 💖 Our perks 🌏25 days holiday (rising to 28 afte…
Skills: Complaint Investigation, Regulatory Compliance, Consumer Duty, Root Cause Analysis, Case Management
Manchester, England, United Kingdom · On-site
Job Title: Night Support Worker (Female Only Applicants) Contract Type: Permanent Salary: £28,031.56 per annum plus 10% Night Allowance Working Hours: 37.5 hours per week Working Pattern: 4 nights on, 4 nights off, worki…
Skills: Risk Management, Crisis Intervention, Trauma Informed Care, Case Management, Safeguarding
Manchester, England, United Kingdom · Hybrid
Who We Are We are a globally recognised personal training and fitness brand, supporting clients across key international cities. Behind our world‑class training experience is a friendly, fast‑moving Support team that hel…
Skills: Client Support, Oral Communication, Written Communication, Microsoft Office, Problem Solving
Manchester, England, United Kingdom · On-site
We are looking for a Sales Assistant to join our Repair Shop in Northern Quarter, Manchester. It's a part-time position, with an immediate start date. You are expected to work approximately 10 hours/week, during both wee…
Skills: Customer Service, Sales Generation, POS System Management, Visual Merchandising, Stock Management
Manchester, England, United Kingdom · On-site
Housekeeper – Luxury Residence. Manchester Hourly Rate: £13 Contract: 3 month Fixed Term Contract, 25 hours per week Working Hours Between: 9am – 6pm, varied days Vita Uhaus are redesigning how our residents live in the …
Skills: Professional Cleaning, COSHH Regulations, Customer Service, Waste Management, Inventory Management
Manchester, England, United Kingdom · On-site
Harvey Nichols is seeking a Client Advisor to join our Womenswear Department in Manchester, a destination for modern luxury and cutting-edge design. This is your opportunity to represent a curated selection of exciting h…
Skills: Luxury Retail, Client Relationship Management, Womenswear Expertise, Bespoke Styling, Customer Experience
Manchester, England, United Kingdom · On-site
Harvey Nichols is seeking a Client Advisor to join our Accessories Department in Manchester a destination for modern luxury and cutting-edge design. This is your opportunity to represent a curated selection of exciting h…
Skills: Luxury Retail, Client Relationship Management, Fashion Expertise, Sales, Customer Experience
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Responsible for building and maintaining global capacity models to ensure efficient resource utilization across multi-channel contact centers. The role involves analyzing workload demand and providing data-driven insights to meet service level objectives.
Requires experience in workforce planning tools, Excel-based reporting, and the ability to translate complex datasets into actionable outputs. Proficiency in dashboard design and experience with Zendesk is preferred.
Job Summary:
Location: Manchester, United Kingdom (Hybrid)
Division: Ticketmaster UK
Line Manager: Senior Planning Manager
Contract Terms: Permanent, 40 hours a week
Reporting to the Senior Planning Manager, this role will be responsible for ensuring the efficient utilisation of operational resources across a multi-channel, contact centre network. This role is responsible for building and maintaining accurate capacity models, analysing workload demand across all channels, and providing actionable insights to ensure the right capacity is available to meet service level and business objectives globally.
The analyst partners with forecasting, and workforce management teams to monitor performance, identify capacity risks, and deliver recommendations that enable data-driven decision-making in a fast-paced environment.
Determining optimised staffing levels required across all channels within the Contact Centre
Analysing contact and channel volume history by tracking and trending telephony channel metrics, email, chat, to ensure accurate resourcing, and workload identification
Develop and maintain global capacity models for all customer contact channels (voice, chat, email).
Translate demand forecasts into capacity requirements based on productivity, shrinkage, and occupancy assumptions.
Conduct scenario analysis to model the impact of volume fluctuations, new markets, or strategic initiatives.
Assess capacity requirements across multiple time horizons (monthly, quarterly, annual).
Continuously monitor actual vs. forecasted capacity performance across regions, lines of business, and channels.
Identify capacity gaps, risk indicators, and utilisation inefficiencies; generate structured analytical insight reports and deliver them to the line manager to support communication with regional and global teams
Provide data-driven insights and recommendations to support service level delivery and operational performance.
Track and report global utilisation metrics, including occupancy, availability, backlog, and shrinkage
Produce and distribute regular capacity reports and dashboards, ensuring global visibility of key metrics.
Partner with Operations, Finance, and Workforce Planning teams to ensure consistent and transparent capacity reporting.
Present findings to leadership, translating complex data into clear insights and business implications.
Experience in the use of workforce planning tools
Experience in design and development of dashboards/reports
Experience in preparing and analysing Excel-based workbooks for reporting purposes.
Strong analytical and data analysis skills
Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs.
Able to create capacity plans to clearly identify resource requirements
Experience of using Zendesk (desirable)
A strong collaborative ability to interact, influence and present to operational leaders
Has an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problems
Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instances
Responds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change
Business awareness and an agile approach
Organises time effectively and plans for future needs.
Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.
Displays ability to learn, change, and innovate.
Promotes a positive and friendly culture and demonstrates ethical behaviour.
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.
#TM
#LI-CG1
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Powering Live.
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
Offices: 325 N Maple Dr, Beverly Hills, California 90210, US · 4 Pentonville Road, London, England N1 9, GB · 807 S Jackson Rd, Pharr, TX 78577, US · 2505 Boulevard Laurier, Québec, Quebec G1V 2L2, CA · 375 Main St, Winnipeg, Manitoba, CA
There are currently 401 open customer service & support positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include BNY, The Estée Lauder Companies Inc., NEXT PLC, PHMG, Greene King Brewery, among others. Browse the listings above to see every active employer.
Yes — 102 of the 401 open customer service & support positions offer remote or hybrid work (13 remote, 89 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
