With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the cata…
Skills: Windows Desktop OS, Citrix, Active Directory, Mobile Device Management, ServiceNow
Summary CRM Executive Hybrid (2 days per week in the office) Permanent About CAVU For airports, for partners, for people. We are CAVU. At CAVU, our purpose is to find new and better ways to make airport travel seamless a…
Part Time Retail Assistant – Manchester Royal Building
Manchester, England, United Kingdom · On-site
Entry level$115M raised
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer service, Cashier operations, Communication skills, Teamwork, Retail operations
NANDO'S LIMITED
Back of House Nandoca
Manchester, England, United Kingdom · On-site
Entry level
Hourly Rate: £12.71 This may differ for under 18s We’re on the search for Back of House Nandocas (what we call our Team Members) to join us! The role of a Back of House Nandoca is simple…to prepare and make the finest PE…
Skills: Cooking, Grilling, Food preparation, Cleaning, Health and safety compliance
Room Attendant - DoubleTree by Hilton Manchester - Piccadilly
Manchester, England, United Kingdom · On-site
Entry level
DoubleTree by Hilton Manchester - Piccadilly £19,828.55 per annum/ £12.71 per hour, 30 hours per week Does attention to detail come naturally to you? Do you strive to make things perfect? In this role you’ll be working b…
Skills: Attention to detail, Customer service, Cleaning, Time management, Physical stamina
Room Attendant - Occasional Worker -DoubleTree by Hilton Manchester - Piccadilly
Manchester, England, United Kingdom · On-site
Entry level
Room Attendant - Occasional Worker -DoubleTree by Hilton Manchester - Piccadilly £12.71 Per Hour Does attention to detail come naturally to you? Do you strive to make things perfect? In this role you’ll be working behind…
Skills: Attention to detail, Customer service, Cleaning, Time management, Flexibility
Workplace: Space Studios , ProVision Manchester - expectation is 5 days in the office. The team ProVision are one of the UK’s leading equipment hire companies, providing Lighting, Cameras, Grips and Sound to the Televisi…
Skills: Driving, Equipment preparation, Logistics, Stock control, PAT testing
Trainee Second Charge Mortgage Advisor Location: Manchester Hybrid: 3 days in the office and 2 day from home Salary: An OTE of £40k - £48k (basic salary banding £30k to £34k + bonus) We are looking for a motivated and cu…
The Venue At the heart of Manchester’s cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it d…
Skills: Customer service, Food and beverage service, Hospitality, Communication skills, Teamwork
As Social Media Account Director you will be responsible and accountable for the success and delivery of Visualsofts Social service. You will own a portfolio of Social clients and become the go-to key relationship stakeh…
Skills: Social media strategy, Account management, Client relationship management, Digital strategy, Data analysis
THE ROLE & TEAM We have an exciting opportunity for a Receptionist to support our Manchester City Centre office. The ideal candidate will be an initiative-taker who can work well as a dedicated front of house team. We ar…
Skills: Front of house, Client management, Administrative support, Multi-tasking, Communication skills
Turner & Townsend
Team Administrator
Manchester, England, United Kingdom · On-site
Entry level
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Finance administration, Invoicing, Purchase ledger, Microsoft Office, General administration
About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together …
Skills: Customer service, Communication, Problem solving, Multi-tasking, Live chat support
Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a …
Skills: Customer service, Communication, Active listening, Problem solving, Data security
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer service, Bar service, Food service, Attention to detail, Communication
About Emperor Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of 30 years we are well known in the world of reporting but now in London over 50% of our wor…
Reporting to the Assistant Store Manager, Sales Associates will ensure a high level of customer satisfaction and be a standout brand ambassador for REPRESENT. 2 x Part-time roles available. 7.5 hours weekend and evening …
Company Description Egis is a leading global architectural, consulting, construction, engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond t…
Skills: Contact centre management, Operational leadership, Workforce planning, Performance management, Customer service
IHG Hotels & Resorts
Leisure Attendant
Manchester, England, United Kingdom · On-site
Entry level
The Manchester Deansgate Hotel is on the lookout for a dynamic Leisure Attendant. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury t…
Skills: Lifeguarding, Health and safety, Customer service, Fitness facility maintenance, Hygiene management
SHIFTS YOU ARE APPLYING FOR: 11.75hrs p/w; Fri 13:00 - 20:45; Sat 12:00 - 16:30 About the role As a Sales Associate at Victoria’s Secret you’ll work in an exciting, engaging, fast-paced environment, surrounded by a frien…
Skills: Customer service, Bra fitting, Visual merchandising, Stock replenishment, Loss prevention
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
Provide comprehensive end-user support for desktops, mobile devices, telephony, and AV systems. Manage the full lifecycle of technical incidents from identification to resolution while maintaining updated documentation in the ITSM tool.
Requirements
Requires over 5 years of experience in end-user support with a proven track record of providing white-glove service to VIPs. A bachelor's degree in IT or a related field is preferred along with proficiency in Windows 11 and virtualization platforms.
Full job description
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
JOB SUMMARY
End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.
Office attendance – 5 days per week
Essential RESPONSIBILITIES and ACCOUNTABILITIES
Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment
Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
Related keywords
Windows 11CitrixVMwareV-SphereActive DirectoryAzureIntuneOffice 365RingCentraliOSDNSDHCPTCP/IPCMDBMicrosoft TeamsServiceNow
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer.
We provide a wide range of property, casualty and specialty insurance for corporations, professional firms and financial institutions across the United States and Canada.
Our insurance group in North America consists of Arch Insurance Company, Arch Specialty Insurance Company and Arch Excess & Surplus Insurance Company. Arch Insurance Group's executive offices are located in New York City, with regional offices located in New York City (Northeast Region), Atlanta (Southeast Region), Chicago (Central Region) and San Francisco (Western Region), as well as other offices throughout the U.S. to support our business. Arch Insurance Company also operates a branch office in Toronto, Canada.
ACGL is a Bermuda public limited liability company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
Offices: 210 Hudson St, Jersey City, New Jersey, US
How many Customer Service & Support jobs are open in Manchester, United Kingdom right now?
There are currently 748 open customer service & support positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Manchester, United Kingdom?
Companies currently hiring include The Estée Lauder Companies Inc., BNY, Whitbread, NEXT PLC, Vita Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Manchester, United Kingdom?
Yes — 191 of the 748 open customer service & support positions offer remote or hybrid work (26 remote, 165 hybrid).
How do I apply for Customer Service & Support jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.