Customer Service & Support Jobs in Makati, Philippines (Now Hiring) — 434 open — Page 6

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
• Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
• Coordinates and facilitates delivery of project objectives.
• Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings.
• Tracks progress and reviews project tasks to make certain deadlines are met appropriately.
• Assesses project issues and identify solutions to meet productivity, quality and goals of HR projects.
• Proactively communicates project status, issues & risks to management.
• Conducts regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
• Ensures project teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Finds and works to remove development and project roadblocks; motivate the project teams and keep them excited to move forward; protects the team from outside distractions.

Requirements

• At least 6 years working experience as a PM in a BPO-contact center setting.
• Must be well versed in the following types of projects: Ramp ups (new business and existing LOBs), Program flips (having an entire program turned into another account), Ramp downs, Site Build outs, Space/floor renovation, Program movement from one office to another (the transfer may include people, asset, technology), Tools launch
• Knowledge on how the BPO set up works and how each department is inter-related to each other
• Vast experience in dealing with the Senior Leadership Teams (Directors, V and C level executives both from VXI and on the client side)
• Excellent stakeholder management skills
• Can Manage multiple and complex projects at any given time
• Above average communication skills
• Experience in risk management
• Must be a regular employee of VXI (internal)
• Must have at least 6 months tenure in current position (internal)
• No pending or existing DA case (internal)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!