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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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The Credit Specialist is responsible for processing merchant requests, including new applications, maintenance, and additional outlets. They also perform annual reviews of accredited merchants to evaluate performance, risk levels, and compliance.
Candidates must hold a bachelor's degree, preferably in a business-related field. At least one year of work experience in a bank, credit card, or merchant acquiring environment is required.
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Credit Specialist
Job Summary
The Credit Specialist position is responsible in processing additional requests for accredited merchants such as additional outlet, additional MID (Merchant ID) and various maintenance requests which include functions such as pre-screening, evaluation and verification of Merchant applications. The jobholder is also responsible in ensuring effective record management and back office support for the Merchant Acquiring Unit of Credit Acquisition Department, including the monitoring and handling of various merchant agreements.
Specific Duties & Responsibilities
Achieve the key performance indicators of the unit, e.g., Service Indicator, accuracy, efficiency, etc.
ADDITIONAL REQUEST FOR EXISTING MERCHANTS
• Processes additional outlet, additional MID and maintenance requests. This includes prescreening and evaluation within the standard turn-around-time.
• Performs callout related to merchant verification.
• Assign Merchant IDs (MID) and Terminal IDs (TID).
• Processes uploading of Merchant Data Sheet for approved MIDs &/or outlets.
• Processes disaffiliation requests (relationship, outlet or MID) that will require approval of Acquiring Head or Acquiring Sales Head.
• Requests deactivation &/or reactivation of TIDs to TPMP Unit (Operations).
• Mitigates risk exposure by recognizing compliance of merchant’s non-terminal sharing policy.
• Processes additional outlet or MID with Manual Key-In (MKE) function that will require approval up to President.
• Processes additional outlet or MID with Prepayment Exposure (PPE) and evaluates Merchant Credit Limit that will require approval up to President.
NEW MERCHANT APPLICATION
• Reviews merchant folders received from the Merchant Acquiring Team by performing the following pre-verification tasks:
1) Negative checking against internal databases such as Negative File Consolidation (NFC), Credit Internal File (CIF), Politically Exposed Person (PEP), Loan Origination System; and
2) Online inquiry with Mastercard and Visa through the MasterCard MATCH (Member Alert to Control High Risk) and Visa Merchant Trace System (VMTS), respectively.
• May assist Decisions Officers in prescreening documents of new merchant applications.
ANNUAL REVIEW OF MERCHANT FOLDERS (effective 2016):
• Performs Annual Review and evaluates performance of accredited merchants.
• Recommends renewal or termination of the relationship, obtaining security or collateral, reduction of merchant, putting merchant in probationary and/or delaying of payment depending on the outcome of the evaluation.
• Validates Risk Level of the merchant being reviewed.
• Reviews fraud-to-sales ratio, chargeback, and sales volume of the merchant being reviewed.
ADMINISTRATIVE AND PERFORMANCE OF CONTROL FUNCTIONS
Qualifications:
• Bachelor’s degree holder; preferably graduate of a business course.
• At least 1 year of work experience in a bank, credit card, or merchant acquiring environment.
• Experience in dealing with internal and external customers who have varying requirements is an advantage.
• Proficient in the following Microsoft applications: MS Word and MS Excel; knowledgeable in MCC’s Host System, NFC Module, and CIF is an advantage.
• Office and file management experience is an advantage.
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector / Credit Operations Group / Credit Acquisition Division
Location: Ayala, Makati
You're In Good Hands
Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service. Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
Offices: Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati, Metro Manila 1200, PH
There are currently 434 open customer service & support positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include BDO Unibank, Metrobank, ADP, Cartrack, Booth, among others. Browse the listings above to see every active employer.
Yes — 133 of the 434 open customer service & support positions offer remote or hybrid work (22 remote, 111 hybrid).
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