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Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded i…
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Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded i…
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Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded …
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Full-time
bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The specialist is responsible for managing project documentation, coordination, and delivery within the Operations Group to ensure alignment with business requirements. They also monitor system performance, troubleshoot technical issues, and execute implementation activities including UAT and production reviews.
Requirements
Candidates must hold a bachelor's degree in a business-related field and possess 1 to 2 years of experience in customer service and operations. Additionally, at least one year of experience in project management or process improvement initiatives is required, along with familiarity with core banking systems and CRM.
Full job description
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Project Delivery and Support Specialist
Job Summary
The primary focus of the position is to ensure that projects specific to Operations Group are completed on time, and within scope that are agreeable to the requirements of the stakeholders.
The position will be in charge of handling the documentation and coordination of project management deliverables from the different Operations Group Units, project stakeholders/participants, and third-party service providers.
Specific Duties & Responsibilities
Handle projects within Group Operations to ensure alignment to the business requirements
Ensure complete documentation in every phase of the project
Engage involved parties within Group Operations and other departments to ensure smooth transition into each project phase i.e. UAT to Implementation
Communicate and track program defects and project issues to its resolution through close coordination with the end users and the development team
Execute implementation and post-implementation activities, i.e. Production Acceptance Testing, Project Reviews
Monitor and maintain the optimal performance of Core Banking and Credit Card, Front-end and Auxiliary Systems.
Access production systems to diagnose and resolve technical issues promptly.
Collaborate with cross-functional teams to identify, troubleshoot and resolve system-related problems.
Ensure compliance with security protocols and data protection regulations.
Participate in disaster recovery planning and execution.
Continuously improve system performance and reliability through proactive measures.
Complete reportorial requirements to present project status and/or milestones.
Identify and propose process improvement initiatives for Group Operations.
Qualifications
Graduate of any business course in college.
Has 1 to 2 years working experience in Customer Service & Operations
With minimum of 1-year experience managing process improvement initiatives / project management / UAT
Must have familiarity with Core System and CRM.
Knowledgeable in quality controls/measures for Customer Service/Operations processes
Willing to work overtime on weekdays, weekends, and/or holidays
Other Details:
Rank: Rank-and-File
Unit:Consumer Business Sector / CBS - Operations Group / Strategic Operations and Support Department / Project Delivery & Systems Support Section
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
Offices: Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati, Metro Manila 1200, PH
Commercial BankingConsumer LendingTrade Products and FinanceInvestments ManagementCash ManagementTreasuryPersonal Bankingand SME BankingFinanceBanking
How many Customer Service & Support jobs are open in Makati, Philippines right now?
There are currently 434 open customer service & support positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Metrobank, ADP, Cartrack, Booth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Makati, Philippines?
Yes — 134 of the 434 open customer service & support positions offer remote or hybrid work (22 remote, 112 hybrid).
How do I apply for Customer Service & Support jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.