Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$7k–$8k/mo
About Apron Apron is building something game-changing. Founded in 2021, Apron set out to help SMBs win. Small businesses are the backbone of the economy, yet the systems they rely on (particularly around payments) are sl…
Skills: Customer Support, English Communication, Problem Solving, Critical Thinking, Intercom
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Service Delivery Manager I – Italy Claims Team Role Overview As a Service Delivery Manager I, you will be responsible for leading the Italy Claims operations team in Kraków, ensuring high-quality service del…
Skills: Team Management, Service Delivery, Performance Management, Coaching, SLA Management
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Client Collections Specialist (Dutch Speaker) Are you customer-focused, analytically minded, and motivated by solving payment-related challenges? Do you enjoy combining customer contact with data analysis and process imp…
Skills: Dutch Fluency, English Fluency, Accounts Receivable, Collections, Customer Service
Krakow, Lesser Poland Voivodeship, Poland · On-site
A great workplace starts with great organization. Join us as an Workplace Experience Assistant and help create an environment where teams can do their best work. About the role Keepit is a fast-growing scale-up within th…
Skills: Office Management, Logistics Coordination, Inventory Management, Administrative Support, English Proficiency
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
As a team manager you would coordinate and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process. This is a hybrid role with the flexibility to work both vir…
Skills: Team Leadership, Service Delivery, SLA Management, Performance Management, Resource Planning
Krakow, Lesser Poland Voivodeship, Poland · On-site
Porsche Inter Auto Polska to sieć salonów samochodowych z wieloletnią tradycją. PIA Polska jest częścią Porsche Holding – właściciela największej w Europie sieci dealerskiej samochodów. W Polsce odpowiadamy za dystrybucj…
Skills: Spare Parts Sales, Customer Relationship Management, Warehouse Management, Microsoft Excel, Communication Skills
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$10k–$16k/mo
Location: Kraków Type of contract: Employment contract Salary range: 9 800 - 15 600 PLN gross per month (UoP) What will you do? You will be responsible for supporting critical EU and UK billing and payments services, ens…
Skills: Production Support, DevOps, MS SQL, Oracle DB, Windows Server
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$10k–$16k/mo
Location: Kraków Type of contract: Employment contract Salary range: 9 800 - 15 600 PLN gross per month (UoP) What will you do? You will be responsible for supporting critical EU and UK billing and payments services, ens…
Skills: Production support, DevOps, Linux, Windows Server, Microsoft IIS
Krakow, Lesser Poland Voivodeship, Poland · On-site
$199k–$274k/yr
Team Manager, Business Process and System Support Are you an experienced people leader who can confidently navigate a broad technology landscape and help a team of SAP support experts deliver stable, high-quality service…
Skills: People Leadership, SAP Support, Vendor Management, Stakeholder Management, Application Lifecycle Management
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Job Description Why join Rolls‑Royce? At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecti…
Skills: SAP BW, SAP Analytics Cloud, Oracle HFM, Financial Reporting, Data Validation
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At Amentum, we're not just solving problems — we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in …
Skills: Polish Labour Law, HR Administration, Payroll Processing, Workday, Enova
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: English Proficiency, Italian Proficiency, Customer Service, Troubleshooting, Microsoft Excel
Krakow, Lesser Poland Voivodeship, Poland · On-site
$560k–$575k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience. 13 years of experience in a sales management consulting, sales operations, sales leadership, or related role. 13 years of experience working w…
Skills: Sales Management, Sales Operations, Executive Stakeholder Management, Sales Strategy, Cross-functional Leadership
KärcherKrakow, Lesser Poland Voivodeship, Poland · Hybrid
Kärcher is the world's leading provider of cleaning technology. The family owned enterprise employs more than 16,000 people in 82 countries and more than 160 companies. More than 50,000 service centers in all countries e…
Skills: Service Strategy, P&L Management, Operational Excellence, Budgeting, KPI Management
KärcherKrakow, Lesser Poland Voivodeship, Poland · Hybrid
Kärcher is the world's leading provider of cleaning technology. The family owned enterprise employs more than 16,000 people in 82 countries and more than 160 companies. More than 50,000 service centers in all countries e…
Skills: Service Strategy, P&L Management, Operational Excellence, Budgeting, KPI Management
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At Amentum, we're not just solving problems — we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in …
Skills: HR Administration, Payroll Processing, Case Management, Workday, Microsoft Office
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Customer Service, Attention To Detail, English Communication, Problem Solving, Microsoft Office
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Credit Controller We are Farnell Global. The fa…
Skills: Credit Control, B2B Collections, French Language, German Language, English Language
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Position Overview As a Renewals Manager, you will play a critical role in managing and executing the renewal processes for existing customer contracts to ensure continuity and maximize revenue retention while driving inc…
Skills: Renewal Execution, Negotiation, Customer Retention, Revenue Forecasting, Salesforce
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Position Overview As a Renewals Manager, you will play a critical role in managing and executing the renewal processes for existing customer contracts to ensure continuity and maximize revenue retention while driving inc…
Skills: Renewal Execution, Negotiation, Customer Retention, Revenue Forecasting, Salesforce
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Respond to customer inquiries via email and chat while resolving issues related to payment processing and account management. Collaborate with product and operations teams to report feedback and improve the overall user experience.
Requires a minimum of 6 months of experience in a customer support role and excellent English communication skills. Familiarity with tools like Intercom, Zendesk, and Confluence is strongly preferred.
Apron is building something game-changing.
Founded in 2021, Apron set out to help SMBs win. Small businesses are the backbone of the economy, yet the systems they rely on (particularly around payments) are slow, manual and not built for them. The biggest threat to small business is cash flow, often stemming from a gap between the demand payments put on owners and the aptitude to make the payments effectively.
Apron changes that. We are closing the gap by digitising and simplifying the payments process: capturing invoices, issuing expense cards, paying and getting paid, all in one place.
We have grown fast over the past few years, expanding our team to circa 100 individuals across the UK, Germany, Spain and more. We are backed by Index Ventures, Bessemer Venture Partners, Zinal Grow and Tony Fadell and we’ve raised $50m.
The ambition from here is not incremental growth. Apron is building a category-defining, global fintech business with a clear path to significant revenue scale and international expansion. The next phase requires not just great products and ambition, but a world-class team.
Do you have a knack for solving problems and a passion for delivering exceptional customer service? Are you excited about the opportunity to learn and grow in the dynamic world of payment solutions and helping accountants and business owners?
If so, we’d love to hear from you!
We are seeking a Customer Service Representative (Junior) who thrives in a fast-paced environment, has at least 6 months of experience in customer support, and is eager to contribute to our mission of redefining business payments and helping companies save time and money.
As a Customer Service Representative, you’ll play a key role in ensuring our customers have a positive experience with our platform. Your responsibilities will include:
Responding to customer inquiries via email, chat in a timely, accurate, and professional manner.
Providing clear and concise guidance on platform features and benefits.
Investigating and resolving customer issues related to payment processing, documents data extraction, account management, and other inquiries.
Escalating complex cases to senior team members while maintaining ownership of the issue until resolution.
Assisting customers in understanding our platform and maximizing its benefits for their businesses.
Sharing tips and best practices to enhance user experience.
Working closely with product and operations teams to report customer feedback, identify patterns, and propose improvements.
Participating in team projects aimed at enhancing customer satisfaction and refining support processes.
Minimum of 6 months of experience in a customer support role.
Familiarity with customer support tools (e.g., Intercom, Zendesk) and documentation tools (Confluence) is a strong plus.
Excellent verbal and written communication skills in English (additional language skills are a plus).
Genuine ability to understand and anticipate customer needs, showing patience and compassion in every interaction.
Strong critical thinking skills with a solution-oriented approach to addressing challenges efficiently and effectively.
Demonstrated ability to work well within a team, contributing positively to a collaborative environment.
A dependable and thorough approach, ensuring all customer questions are addressed completely.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Hybrid work setting in our Krakow office (3 times per week).
Two rolling shifts: morning and afternoon.
Comprehensive onboarding and training to ensure your success.
Competitive compensation and growth opportunities.
A supportive, inclusive, and dynamic team environment.
The home of bills, expenses and rewards.
Pay suppliers, pay staff, issue expense cards, and let your most tedious bookkeeping tasks run themselves. It all happens together in Apron. One single source of truth, from the moment money is spent, to the moment it’s recorded in your ledger. Built for a new generation of business owners, accountants and bookkeepers who have seen what’s possible with their personal money, and who expect the same from their business money. For business owners, Apron brings unprecedented clarity and control to business spending. Manage your cash flow and earn Apron points on every payment you make, including supplier payments, payroll, HMRC and team expenses. Convert them 1:1 into Virgin Points for unforgettable experiences with Virgin Red and Virgin Atlantic Flying Club. For accountants and bookkeepers, Apron’s William AI automates essential but repetitive tasks like document extraction, categorisation and publishing, while eliminating document chasing at its source; so you can increase capacity without increasing overheads. Join Apron and discover: Invoice capture — Powered by AI that adapts to feedback and learns your policies. Bill pay — The freedom to pay suppliers in seconds, directly from Apron. Pay by card — Pay HMRC and suppliers with a credit card, even if they don’t accept them. Apron Card — The expense card that chases receipts for you and earns rewards. Payroll — Paying your team and freelancers in one go, instead of one by one. Payment links — Simple, secure payment links for getting paid by your customers. Rewards — Earn Apron points on every payroll and supplier payment, and convert them to Virgin Points to spend with Virgin Red and Virgin Atlantic Flying Club. It’s easier to manage business money with Apron The UK’s fastest-growing fintech startup in 2026 (Sifted 100 Leaderboard).
Offices: London, GB
There are currently 383 open customer service & support positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Aon, Brown Brothers Harriman, State Street, Accenture, Capgemini, among others. Browse the listings above to see every active employer.
Yes — 215 of the 383 open customer service & support positions offer remote or hybrid work (32 remote, 183 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
