Job Summary Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing …
Skills: Order processing, Credit management, Collections, Account reconciliation, Data entry
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Description Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), a…
Description Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), a…
Skills: Customer service, Team leadership, Operations management, Sales, Safety compliance
Description Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), a…
Skills: Customer service, Team leadership, Operations management, Sales, Safety compliance
Description Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), a…
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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Credit Services Associate manages the order workflow process by handling credit reviews, resolving billing disputes, and performing outbound collection calls. They also ensure accurate data entry and coordinate with internal teams to facilitate timely order releases.
Requirements
Candidates should have a high school diploma or GED and 2-5 years of relevant experience. Strong communication skills and the ability to work under general supervision are required.
Full job description
Job Summary
Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables..
Major Tasks, Responsibilities, and Key Accountabilities
Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.
Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.
Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.
Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.
Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S. & Canada. We offer our customers a vast assortment of over 100,000 MRO, full-line janitorial and OS&E products from high-quality, national and private brands, all at competitive prices. Combined with our industry-leading services and solutions – including localized jobsite delivery, renovation programs, direct-ship options and innovative digital tools and capabilities, as well as dedicated sales and customer care teams – you can see why our more than 250,000 customers continue to trust HD Supply as their supplier of choice for serving their communities where people live, learn, work and play.
Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Offices: 3400 Cumberland Blvd SE, Atlanta, Georgia 30339, US
Industrial Distribution CompanyConstructionHome ImprovementBuilding MaterialHardwareIndustrialManufacturingShipping & TruckingTransportation and logistics
How many Customer Service & Support jobs are open in Jacksonville, FL right now?
There are currently 3,716 open customer service & support positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jacksonville, FL?
Companies currently hiring include Lowe's Companies, Inc., Domino's, UF Health, Circle K, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jacksonville, FL?
Yes — 256 of the 3716 open customer service & support positions offer remote or hybrid work (129 remote, 127 hybrid).
How do I apply for Customer Service & Support jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.