Jacksonville, Florida, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Team leadership, Coaching, Performance management, Fraud investigation, Risk management
Jacksonville, Florida, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Customer service, Sales, Product knowledge, Cash register operation, Merchandising
Jacksonville, Florida, United States · On-site
Job Summary Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing …
Skills: Order processing, Credit management, Collections, Account reconciliation, Data entry
Jacksonville, Florida, United States · Remote OK
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office l…
Skills: Mediation, Loss mitigation, Loan modification, Foreclosure, Legal documentation
Jacksonville, Florida, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Attention to detail, Customer focus, Oral communications, Prioritization, Problem solving
Lowe's Companies, Inc.Jacksonville, Florida, United States · On-site
Key ResponsibilitiesPick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe. Deliver excellent service by choosing high quality items, validating orders,…
Skills: Order fulfillment, Forklift operation, Inventory management, Customer service, Safety compliance
Jacksonville, Florida, United States · On-site
The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Assoc…
Skills: Leadership, Sales management, Strategic thinking, Team development, Negotiation
Jacksonville, Florida, United States · On-site
$50k–$100k/yr
Our associates celebrate lives. We celebrate our associates. Job Responsibilities Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locati…
Skills: Lead Generation, Sales, Customer Service, Networking, Presentation Skills
Jacksonville, Florida, United States · On-site
Team JAS is seeking a MRO Planner (Maintenance, Repair, & Overhaul) who thrives in a fast-moving environment and isn’t afraid to bring structure where it’s needed most. This is a great opportunity for someone who enjoys …
Skills: Order Management, Customer Service, Vendor Coordination, Parts Sourcing, Quantum Control
Jacksonville, Florida, United States · On-site
Job Description: Essential Duties and Responsibilities This position will serve as the main contact and face of the company for our customers. You will provide outstanding customer service in a timely, upbeat, and friend…
Skills: Customer Service, Communication, Billing, Scheduling, Microsoft Office
ABC Fine Wine & SpiritsJacksonville, Florida, United States · On-site
Join Our Team! Retail Team Members create a welcoming, fun, and educational experience for our Guests by delivering exceptional Guest service, contributing to store sales goals, and ensuring the store is clean, organized…
Skills: Customer Service, Point-of-Sale Systems, Cash Handling, Merchandising, Product Knowledge
Jacksonville, Florida, United States · On-site
We are hiring immediately for a full time SHIFT SUPERVISOR position. Location: Mayo Clinic - 4500 San Pablo Road, Jacksonville, FL 32256. Note: online applications accepted only. Schedule: Full time schedule. Monday thro…
Skills: Staff Supervision, Training, Scheduling, Performance Evaluation, Reporting
Jacksonville, Florida, United States · On-site
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To…
Skills: Patient transport, Customer service, BLS, Communication, Safety awareness
Lowe's Companies, Inc.Jacksonville, Florida, United States · On-site
Key ResponsibilitiesPick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe. Deliver excellent service by choosing high quality items, validating orders,…
Skills: Order fulfillment, Forklift operation, Inventory management, Customer service, Retail technology
Jacksonville, Florida, United States · On-site
Overview MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutio…
Skills: Sales cycle management, Lead generation, In-home sales, Consultative selling, Customer relationship management
Jacksonville, Florida, United States · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Inventory management, Loss prevention
Jacksonville, Florida, United States · On-site
$22/hr–$24/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Preventative maintenance, Work order management, Make-ready process, Appliance repair, Property inspections
Jacksonville, Florida, United States · On-site
$19/hr–$29/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Store management, Leadership, Inventory management, Customer service, Staffing
Jacksonville, Florida, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Patient care, Immunization support
Jacksonville, Florida, United States · On-site
Store 2721179: 11410 Old St Augustine Rd, Jacksonville, Florida 32258 Shift AvailabilityDays and Evenings Time Type Full time Assistant Manager We want you to join our team as an Assistant Manager. If you have the desire…
Skills: Team Leadership, Recruiting, Interviewing, Hiring, Delegation
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The manager is responsible for leading a team of 14-20 researchers in resolving sensitive client account concerns and fraud referrals. Key duties include driving performance through coaching, managing staffing levels, and ensuring adherence to regulatory policies.
Candidates must have at least 2 years of experience in fraud investigations and 1 year of experience leading high-performing teams in the financial services industry. Strong communication, analytical, and risk management skills are required to succeed in this complex environment.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for managing a team of researchers that handle highly sensitive client account concerns escalated through high-risk channels in a highly complex environment. Key responsibilities include ensuring timely and effective resolution, delivery of exceptional service while maintaining a seamless and positive client experience. Job expectations include providing strategic direction and support to the team to achieve key performance indicators, conducting performance reviews, hiring, onboarding and team retention.
This role provides leadership to a team comprised of 14-20 FTE supporting At Risk Persons (ARP) as well as Fraud Referrals as production needs dictate. Primary emphasis is on team leadership, coaching, development, and performance (80%).
Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Meet individual and team performance measures and metrics
Review and analyze daily & weekly metrics to identify performance improvement opportunities
Drive a culture of effective risk management, client care, and process improvement
Executes a Line of Business strategy by driving key initiatives, process improvements, and procedural changes to meet the needs of the business
Analyzes data, identifies trends, and provides recommendations and a corresponding action plan to drive overall performance improvement
Handles escalated and complex client inquiries and requests by conducting research to resolve concerns in a timely manner and in compliance with industry regulations and bank procedures
Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance metrics in a high volume, high capacity, and high execution environment
Inspects and evaluates employee results, ensures coaching is implemented, and focuses on the key behaviors that drive desired results
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
2+ years of current Fraud Referral and/or ARP experience within Fraud Investigations
1+ years leading, coaching, and managing high performing teams of 10-20 OT eligible direct reports within the financial services industry
Proven track record of coaching and improving performance in others in a quality production environment
Strong influencer and communicator
Strong critical thinker who thinks broadly to provide solutions
Proficient in proactively identifying areas of risk and providing mitigation plans
Must be able to partner with other Team Managers and other LOB partners for the collective success of the operations
Executive presence and strong risk mindset
Projects enthusiasm, optimism, and determination
Ability to work independently and make sound decisions
Demonstrated ability to communicate (written and verbal) with internal and external partners, including presentations to an executive leadership level audience
Ability to manage and shift priorities as needed
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience working in the fraud, consumer, financial center or contact center environment
Ability to analyze data at the team and individual level
Knowledge of Consumer Products and Complaint tracking process
Coaching
Customer Service Management
Customer and Client Focus
Issue Management
Performance Management
Active Listening
Decision Making
Inclusive Leadership
Problem Solving
Talent Development
Analytical Thinking
Drives Engagement
Hiring and Onboarding
Process Performance Measurement
Risk Management
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
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