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Full-time
Competitive salary, Meaningful equity ownership, Health insurance, Continuous learning and development opportunities
Posted 3d ago
~40 hrs/week
Responsibilities
The General Manager will own the P&L for their pod, driving revenue targets and customer success from pitch to renewal. They will lead a team to ensure operational excellence while collaborating with product teams to translate customer needs into roadmap priorities.
Requirements
Candidates must have 6+ years of experience in management, strategy, or consulting with a proven track record of owning outcomes. Strong analytical, communication, and leadership skills are required, along with a deep understanding of AI and automation.
Full job description
About Zamp:
Mission -
Zamp is not a company, we’re a humanity catalyst. We’re on a mission to enable people to move at the speed of thought.
One aspect of our purpose is to build what we believe to be the world’s best team, passionate, authentic, and relentlessly curious people who want to do their life’s best work, learn as much as possible, and create outsized impact.
This decade, we’re focused on building digital employees for the future of work, unlocking human creativity at a scale the world has never seen. We work with 50+ top global organizations and banks (including DoorDash, Uber, and Stripe) with billions in revenue. We raised a $22M seed round in 2022 from Sequoia Capital, Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, DoorDash), and other global leaders.
About the role:
We are seeking a driven, entrepreneurial leader to join Zamp as a AI Solution Manager (ASM) / General Manager (GM), owning Enterprise customers end-to-end with full P&L responsibility. You'll be accountable for revenue targets, customer success, and operational excellence - essentially running your own business within Zamp. This role is for someone who wants to build, not just manage; who obsesses over customers and outcomes, not activity.
This role carries real accountability - you will make tradeoffs, own decisions, and be measured on outcomes. You will operate within a pod-based model, where each pod consists of 5-6 members is overseen by a GM.
You'll work closely with the founding team while having significant autonomy to make decisions, hire your team, and chart the path to hitting your numbers. If you've wanted to run a business but with the backing of a well-funded, fast-growing company - this is it.
Key Responsibilities:
Own a P&L with clear revenue or contract targets - you are the CEO of your pod.
Drive exceptional customer experience across the full lifecycle - from initial pitch through implementation to ongoing success and renewals
Be deeply embedded with customers on-site when required to unblock progress, influence stakeholders, and ensure successful outcomes
Lead and manage your pod to ensure high-quality execution, strong customer outcomes, and healthy delivery economics
Work with Product to translate customer needs into roadmap priorities; be the voice of your market internally
Contribute to company-wide strategy and planning as a member of the leadership team
Qualifications & Skill Set Required:
6+ years of experience in roles where you owned outcomes (revenue, delivery, or customer success) in management, strategy, consulting, or fast-paced startup environments
High ownership mindset; you don't wait for permission or pass problems upstream
Excellent analytical skills; ability to make data-driven decisions while moving fast
Outstanding communication skills - you can pitch a customer, rally a team, and present to the CXOs
Experience building and managing teams; you attract talent and get the best out of people
You understand AI/automation and get excited about what digital employees can do for businesses
Good to have:
You are an entrepreneur at heart, i.e you are not only excited about startups but also really understand what it is like to work in one
Experience in enterprise SaaS, fintech, or B2B services
You're comfortable with ambiguity and actually prefer it to bureaucracy
You have strong opinions on how to build a great customer experience
You are excited to learn new things and do not shy away from going above and beyond the traditional growth paths.
Our Culture and Benefits:
At Zamp.ai, we foster a culture of transparency, meritocracy, and empowerment. Join a lean, high-velocity team where your impact is visible, your work matters, and you’ll grow quickly.
Perks include:
Competitive salary + meaningful equity ownership tied to long-term company success
Collaborative environment working with top-tier talent.
Inclusive and diverse workspace.
Comprehensive health insurance for employees, spouse and dependents.
Continuous learning and development opportunities.
Office with comfortable work setting and excellent amenities.
Related keywords
General ManagerP&LEnterprise SaaSFintechAIAutomationCustomer SuccessRevenue TargetsLeadershipStrategyConsultingStartupProduct RoadmapStakeholder ManagementDigital EmployeesBusiness Development
An AI employee built to own the job, not just answer questions.
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2022
Headquarters
San Francisco, CA
LinkedIn followers
89,178
Total funding
$25M
Zamp is an AI employee built to take ownership of real, ongoing jobs, not just answer questions or run workflows.
Walk Zamp through a process once and it takes over: asking clarifying questions, flagging exceptions, making judgment calls, and driving work to completion. It doesn't wait for prompts. It runs the job.
Zamp plays real roles inside real companies — Accountant, Recruiter, Support Specialist, Compliance Analyst, Financial Analyst, Developer, and more. Some of the world's top largest banks, biopharma companies, F50 organisations, and technology firms already rely on Zamp to run critical processes across finance, operations, and customer success.
Zamp gets sharper every week. It learns from every correction your team makes, and reflects on its own work to catch what humans miss. Without retraining, engineering tickets, or SOP rewrites. Your team's expertise compounds instead of churning into tribal knowledge.
Backed by Sequoia Capital and angel investors including Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, DoorDash), and Marcelo Claure (Vice Chairman, Shein).
We're hiring engineers, researchers, designers, and operators who want to build the defining category of this decade. If the idea of creating an AI employee — not a tool, not an assistant, an actual employee — sounds like the most interesting problem you could work on right now, we'd like to meet you. Open roles: [zamp.ai/careers](http://zamp.ai/careers)
Give Zamp a job. Watch it run.
Offices: San Francisco, CA, US · Seattle, WA, US · Gurgaon, IN · Bangalore, IN · Singapore, SG
How many Customer Service & Support jobs are open in Hyderabad, India right now?
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