Customer Service & Support Jobs in Hyderabad, India (Now Hiring) — 843 open — Page 12

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire SAP CRM-Technical Professionals in the following areas :

Job Title: SAP CRM Technical Consultant - AMS Project (Technical & UI Specialist)

Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 6 - 7  years of experience as an SAP CRM Technical Consultant with a focus on both technical and UI aspects.
• In-depth technical knowledge of SAP CRM 7.0 EHP 2.0, including Activity Management, Marketing, Service, and ERMS.
• Strong UI/UX design and development skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• SAP certification in CRM.
• Experience with SAP UI technologies (e.g., SAPUI5, Fiori).
• Experience with other SAP modules (e.g., SAP ECC, SAP S/4HANA).
•  
• SAP CRM Implementation and Support:
  • Lead the technical implementation and support of SAP CRM 7.0 EHP 2.0 modules within the AMS framework.
  • Develop and customize SAP CRM solutions to meet ongoing business requirements.
  • Provide continuous technical support and maintenance for SAP CRM projects, including troubleshooting and resolving technical issues.
• UI Design and Development:
  • Design and implement user-friendly interfaces for SAP CRM applications.
  • Ensure the UI design aligns with user experience (UX) best practices and business requirements.
  • Develop custom UI components and enhancements using SAP UI technologies (e.g., SAPUI5, Fiori).
• Activity Management:
  • Design and implement technical and UI solutions for activity management processes within SAP CRM.
  • Ensure efficient tracking and management of customer interactions and activities through technical enhancements and intuitive UI designs.
  • Develop and maintain technical and UI reports and dashboards for activity management.
• Marketing:
  • Configure and manage the technical and UI aspects of marketing campaigns within SAP CRM.
  • Develop technical and UI solutions to analyze marketing data and optimize campaign performance.
  • Collaborate with marketing teams to align CRM technical and UI strategies with business goals.
• Service:
  • Implement and support the technical and UI aspects of the SAP CRM Service module.
  • Manage technical and UI configurations for service requests, service contracts, and service orders.
  • Ensure timely resolution of technical and UI-related issues in customer service and enhance service delivery.
• ERMS (Email Response Management System):
  • Configure and manage the technical and UI components of ERMS within SAP CRM.
  • Automate email response processes through technical solutions and intuitive UI designs to improve customer communication.
  • Monitor and analyze technical and UI metrics related to email response efficiency.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture