Senior Software Engineer - AWS Connect & Contact Center
Houston, Texas, United States · Remote OK
Senior$1.2B raised
Senior Software Engineer – AWS Connect & Contact Center Role Overview SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/c…
Skills: AWS Connect, Salesforce Service Cloud Voice, SIP Trunking, WebRTC, VoIP
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Senior Salesforce Engineer - AWS Connect & Contact Center
Houston, Texas, United States · Remote OK
Senior$1.2B raised
Senior Salesforce Engineer – AWS Connect & Contact Center Role Overview SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility…
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Full-time
professional certificate
Medical Plans (HDHP and PPO), Dental Insurance, Vision Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance
Posted 49d ago
Apply by Sep 17
~40 hrs/week
Remote in Houston, Texas, United States
Responsibilities
Lead the technical design and implementation of a global, AI-enabled contact center using AWS Connect and Salesforce Service Cloud Voice. Responsible for managing global routing, SIP trunking, and creating a seamless agent desktop for over 200 agents.
Requirements
Requires 6+ years of contact center architecture experience with at least 3 years of deep AWS Connect implementation. Mastery of telephony infrastructure, SIP, and Salesforce Service Cloud is mandatory.
Full job description
Senior Software Engineer – AWS Connect & Contact Center
Role Overview SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/commercial-scale infrastructure. We are seeking a Software Engineer to own the design and implementation of our global, AI-enabled contact center. Reporting directly to the Software Engineering Manager – Salesforce, you will be responsible for our AWS Connect - Salesforce Service Cloud Voice (SCV) to support 200+ agents across 4 global locations. This role is 100% remote. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect.
Key Responsibilities
AWS Connect Telephony: Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
Multi-Channel Architecture: Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products.
Salesforce SCV Integration: Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
Startup Scale: Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.
Required Skills & Qualifications
AWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
Salesforce Ecosystem: Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
Agile Mindset: Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.
Desirable Skills (Nice to Have)
Experience with Salesforce AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics).
Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.
Experience & Certifications
6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.
physical requirements
Extended period working at a computer workstation.
Benefits SunStrong Management offers a rich and affordable benefits package through UnitedHealthcare and MetLife within the US intercontinental states. Our benefits include:
HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
Related keywords
AWS ConnectSalesforce Service Cloud VoiceSCVSIPWebRTCVoIPContact FlowsContact LensLex BotsAWS LambdaCI/CDInfrastructure as CodeOmni-ChannelEinstein CopilotEinstein AnalyticsIoT
SunStrong Management, LLC is an independent asset management and servicing company with dedicated expertise in the residential and commercial solar asset classes. Directly or via its partners, its capabilities include full-service billing and collections, operations & maintenance, asset management, legal/compliance, and tax and accounting services. Its industry veteran leadership team draws on its solar expertise to deliver solutions that promote sustainable lifestyles.
SunStrong Capital Holdings, LLC owns a fleet of over 110,000 residential solar loans and leases across the U.S. totaling nearly 1 GW of power generation capacity and 19 MW of commercial solar assets.
Offices: 20 Greenway Plaza, Suite 540, Houston, Texas 77046, US
Solar Lease ServicingSolar PPA ServicingAsset AcquisitionAsset ManagementPortfolio Managementand Capital MarketsBillingRenewable EnergyEnergy
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